Field Service Customer

MARK NOBLE

**** ** **** *** ● Palm Beach Gardens, Fl 33418

561-***-**** ● *******@*******.***

FIELD SERVICE COMPUTER ENGINEER

Networking / Design Server Management

PC Repair Printer Repair

Business Development / Sales Support Project Management

Technical Support Customer Service / Relations

Staff Management and Training Enterprise Communication

A highly motivated, team spirited, and results driven IT Professional with a successful track record for managing / servicing business customers in high volume territory. Recognized for strong interpersonal and organization / time management skills, consistently meeting / exceeding company goals and objectives – supported by highly credible references.

Professional Employment

GENERAL SOFTWARE SYSTEMS, West Palm Beach, FL 1992 to Current

Technical & Field Service Specialist

Personally responsible for maintaining and servicing high-volume customer base in large territory (Vero Beach to West Palm Beach, FL). The primary Field Service Support Technician for up to 40+ key accounts managing up to 10 projects at any given time. Maintain, repair, and install PC’s, servers, printers, and communication devices to small – medium sized businesses and organizations. Schedule projects and ensure deadlines and timelines are consistently met. Prepare quotes and sell new equipment to meet client’s specific needs. Provide advice and consultative services to help companies meet their technical requirements. Additional, responsibilities include phone support, remote support, customer relations, and new business development efforts.

Remain current with all new technologies / software applications to provide cutting edge service to a sophisticated client base.

Recognized for highly professional approach and maintaining a near 100% customer retention rate.

Train and assist clients move to new / upgraded technology comfortably and efficiently.

Work well in ‘crisis / emergency’ situations affecting the Florida market – lightening strikes, hurricanes, etc.

Worked with a major client (8-10 physicians working out of 4 locations) in converting hardware, software, and networking architecture – a month project that was completed on time and on budget.

AUTOMATIC DATA PROCESSING (ADP), Orlando, FL / Boston, MA 1988 to 1991

Field Service Engineer

Began tenure with company as Field Service Engineer in Waltham MA and performed service calls throughout New England (MA, ME, NH, CT, RI, VT). Worked in branch office in a team environment, working with / assisting other engineers.

Transferred to Orlando, FL and managed a satellite office repairing and installing systems and peripherals throughout Central Florida. Worked solo with minimal technical support from headquarters.

Met or exceed all organizational goals and objectives.

DATA GENERAL CORPORATION, Southborough, MA 1979 to 1988

Computer Technician

Performed board testing, repair, and calibration to component level. Configured mini systems, ran diagnostics, and performed repair work prior to shipment to customers. Refurbished peripherals for resale.

Helped the R&D department to correct engineering / board flaw.

Began as silk screen technician, completed certification for computer electronics and elevated to computer technician.

Education / Certifications

SYLVANIA TECHNICAL SCHOOL, Waltham, MA

Certificate of Computer Electronics

Certifications

Cisco Certified Network Associate

A+ Certified Professional

MCSE (In Progress)

Certified Novell Administrator

HP Certified Technician

References and Supporting Documentation Furnished upon Request

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