Dianne Lafleur

Senior Technical Writer with Web Interface Skills

Halethorpe, MD 21227

aczjrv@r.postjobfree.com

703-***-**** (mobile)

SUMMARY

Professional Technical Writer with proven ability to manage and schedule systems development life cycle (SDLC) documentation and requirements workload. Proven ability to research, create, and evaluate complex technical and scientific data, statistics, graphs, drawings, and written material. Motivated to improve and streamline processes.

ACHIEVEMENTS and EXPERIENCE

Fourteen years of experience in Technical Writing and IT systems

Developed, and maintained SDLC and CMMI software production schedules and standards

Developed user guides, release notes, system documentation, business requirements, and data models

Created project documentation, content, and format standards to prepare and publish technical manuals

Translated technical information into clear, readable documents to be used by technical and non-technical personnel

Streamlined the deliverables process, saving 5 days of effort per month.

Experience with documentation and business process analysis in Rapid Application Development (RAD) and Agile environments

Researched, analyzed and developed catalog specifications, operations, and maintenance documents for users of electronic equipment and computer software systems

Experience in working independently, and as part of a team-oriented, collaborative environment.

Public Trust clearance

Experience with SSA and CMS software development and maintenance contracts

Experience with publishing standard, generalized, and hypertext markup language software (HTML)

Experience with classroom teaching and creation of educational materials for courses on IT applications and environmental awareness

Five years of laboratory and scientific research

TECH WRITING SKILL HIGHLIGHTS

Microsoft Office

Adobe Acrobat

SQL

Microsoft SharePoint

Adobe InDesign

RoboHelp

Microsoft Word

HTML

Rational ClearCase

Microsoft Excel

Atlassian

Corel Draw

Microsoft Visio

JIRA

Corel Photo

Microsoft PowerPoint

Confluence

Adobe Photoshop

PROFESSIONAL EXPERIENCE

Senior Technical Writer

December 2015 to Present

OptioLabs, Inc. in Camden Yards

Baltimore, MD

OptioLabs is a software development company. Their mobile security product, OptioInsight, creates context-sensitive, mobile security policies to enforce enterprise security objectives while delivering an optimal device experience for the user. Established and maintained technical documentation, while adapting to a rapid-change Agile environment. Responsible for the scheduling, tracking, writing, and updating of all SDLC documentation.

Senior Requirements Analyst

August 2012 to September 2015

Apex Systems, Inc., contractor to Lockheed Martin

Baltimore, MD

Scheduled, tracked, and distributed the work load for deliverables. Wrote, updated, and maintained SDLC documentation for the Disability Case Process System (DCPS). Collaborated with software designers, developers, and engineers to create low-level designs, interface control documents, data dictionaries, and other software documentation artifacts. Created and maintained reference materials, process, and procedural documents, templates, and other writing and documentation tools for use by technical writers and program authors. Compiled, wrote, and edited the weekly and monthly status reports, release packages, and other task order deliverables. Designed documents to meet Section 508 Compliance requirements.

Developed internal processes, development schedules, succession plans, and innovative approaches to meeting project goals and challenges for the Tech Writing team. Collaborated with other technical writers, SharePoint developers, and the Mission Assurance team to develop improved solutions for document storage, archiving, and delivery workflow. Streamlined the deliverables process, saving 5 days of effort per month. Serving as an as-needed member of the Engineering Review Board to assist in reviewing change requests and documenting board decisions.

Senior Technical Writer

March 2012 to June 2012

Vision Technology Services, contractor to Press Ganey Associates

Elkridge, MD

Wrote application training and user guides for Quality Performer and Clinical Performer. Edited and formatted database code books for client applications.

Senior Technical Writer

Sept. 2010 to March 2012

DCCA, Inc.

Ellicott City, MD

Scheduled and supervised SDLC documentation for five applications. Wrote and updated CMS and DCCA System Security documents. Updated documents as changes occurred during the software development process. Coordinated documentation efforts with other team members and departments. Ran document peer reviews. Formatted documents to meet Section 508 Compliance requirements. Maintained CMMI records and statistics based on System Tracking data.

Senior Technical Writer

June, 2010 to Sept. 2010

Maricom Systems, Inc.

Baltimore, MD

Updated documents as changes occurred during the SCLC process. Formatted documents to meet Section 508 Compliance requirements.

Senior Technical Writer

Mar. 2009 to June 2010

Altech Systems, Inc., contractor to IBM

Linthicum, MD

Managed a six-month project deliverables cycle for a SDLC project for CMS. Updated documents as changes occurred during the software development process. Coordinated documentation efforts with other team members and departments. Ran document peer reviews. Formatted documents to meet Section 508 Compliance requirements.

Business Analyst

Aug. 2008 to Dec. 2008

Apex Systems, Inc., contractor to Lockheed Martin

Woodlawn, MD

Performed formal and informal testing and validation of application screens with their underlying database tables, using SQL for verification. Coordinated documentation efforts with other team members for testing Social Security Administration's new Annual Wage Report application. Wrote and edited processes and procedures.

Technical Writer

Nov. 2007- Apr. 2008

Apex Systems, Inc., contractor to Wells Fargo

Columbia, MD

Organized Mortgage-Backed Securities documentation for Risk evaluation. Validated process document content against audit and compliance standards. Wrote and edited procedures for mortgage backed securities. Maintained a manual Document Management System using an Access database. Participated in document peer reviews. Coordinated documentation efforts with other team members and departments.

COMPUTER CERTIFICATIONS AND COURSES

MCSE training at Ameritrain, 1998

Networking Essentials–Microsoft Certified

NT 4.0, Windows 2000, XP, Exchange, WatchGuard, Firebox, Symantec products, and HTML

IBM Courses: Assembler, DOS, VM, CICS, VSAM, ACF/VTAM, MVS, NCP, SNP, and SNCP

EDUCATION

B.A. at Skidmore College, Biology, Skidmore College, Minor in Education. Includes courses at Montgomery County Community College, and The American College in Paris.

Graduate Course work: Fundamentals of Computer Mathematics and Logic I & II, Syracuse Univ., Environmental Science I & II, and Statistics of Population Ecology, George Mason Univ. 1990.

PUBLICATIONS

Documents for Sprint’s Customer Support Center’s Knowledge Management System

“IT Architecture, Department of Technology Services Annual Report”, DTS of Montgomery County Government, Dec. 2005

“HRS Evaluation for the Naval Weapons Support Center, Crane, Indiana”, EPA, 1994

“Prostaglandin F2 Alpha in Patients with Primary Affective Disorder”, Journal of Biological Psychiatry, Vol. 34, 1977

“Prostaglandins, Archives of General Psychiatry”, Vol. 34, 1977

PERSONAL INFORMATION

Member of Society for Technical Communication (STC) and D.C. Science Writers Association.

I speak French at an intermediate level.

Volunteer work doing home repair for low-income families in West Virginia.

Organized, advertised, and supervised a large annual artisan craft fair that returned 100% of the income to the artisans and crafters of a low-income region in Appalachia. This involved supervision of 90 or more volunteers.

Produced the newsletter for the Folk Club of Reston-Herndon.

Wrote content for these web sites: www.restonherndonfolkclub.com, www.stleothegreatschool.org, www.fiberplex.com, and www.lightviper.com.

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