Active Directory Sales

**** ******** ** • MEMPHIS,TN *****

PHONE********20 • E-MAIL **************@*****.***

CLIFTON M PAYNE

OBJECTIVE

My goal is to achieve a prominent position as an Systems Admin, in the realm of traditional data centers or hybrid data centers utilizing some form of Virtualization Technology.

WORK EXPERIENCE

2013-current Fed-Ex Services

Senior Help Desk

Troubleshoot various hardware/software malfunctions for internal and external Fed-Ex Employees.

Remotely correct various software related glitches/errors i.e malware/spyware, Trojans/Root-Kits etc….

Managed a daily log of every interaction that is between me and the

Client.

Tier 2 Support for all FedEx Remote Reps in the USA

Utilized various Ticketing systems such as Request Tracker

Troubleshoot various client/server software issues remotely

Utilize GTA Corp Edition (Go to Assist remote logon client/server suite) for the Sense Aware Level 2 Support Project.\

Perform Tech Support for Internal Power Pad Devices

Contributed valuable intel to Tech Manger Project’s Knowledge Base

As a SME in various different hardware devices & interfaces. Consumer and Business (High Availability)

Microsoft Cloud(Windows Azure)

WDS automation for multi workstation setup via network PXE

Persistent Storage Provisioning in Microsoft cloud via BLOB

Active Directory, SQL deployment in the cloud.

2009-2012 Flex Tronics/PC/Laptop Service Center

Lead Technician

Inventory Various desktop/laptop internal/external components

Run manual/automated troubleshooting scripts

Usage of various hardware specific tools i.e. multi-meter, probing tools,

Power supply testers, dimm testers, transistor tester etc…

Repaired laptops from the ground up, complete rebuilds

2002-2005 Itel Telecommunications Memphis, TN

Network Administrator

My daily job function was to make sure the network was running at maximum throttle. To make sure no employees were bottlenecking my network with any non-company material.

I also troubleshooted any network problems that arose. Such as PCs not being on the intranet & the internet.

I also maintained our company website.

2005-2009/2012-2013 Best Buy Memphis, TN

PCHO/Computer Sales/Geek Squad

Daily job functions include but not limited to PC Sales, PC Repair and troubleshooting customer’s computers and devices.

Gained employee of the month during my tenure a few times.

Help my department get into the top 5 in the company also while employed.

EDUCATION

1999-2000 Mary Holmes CC WestPoint, MS

Component Programming

Component Programming with a concentration on OOP mainly focusing upon languages such as Visual C++, Visual Basic, etc.

Also taught a work-study class at the age of 18 to adults ranging from the age of 18 to 45, the programming language of Visual C++ & Visual Basic.

2000-2001 University Of Memphis Memphis, TN

Computer Science

Studied data structures, and various Frameworks.

ADO.net for working with databases and pulling data from them and working with that data on-line or off-line & re-syncing with that underlying Data-Base..

Making use of the ENTITY Frame Work for data-base modeling, and utilizing EDM design tools via Visual Studio. Proficient in 3 Tier architecture Conceptual Data(C-Space), Mapping Schema(C-Space), and Store-Space(S-Space).

Proficient in the .Net programming architecture, computer languages such as Visual C++.net, C#.net etc

Proficient SDDC, VMware Stack, VMware NSX, VMware vCloud Suite, i.e. moving workloads from on premise data-center to hybrid data-center or cloud service provider.

Proficient in administering HCI Bare Metal Systems using VMware VSphere, and with VRealize Operations management.

Proficient in automation via VMware Vcenter & SCOM utilizing Hyper V hosted in a Windows Server Environment. Knowledge of vSan ICM,(Install, Configure, Manage), deployment of all flash base clusters for performance tuning, and also hybrid setups utilizing flash devices & traditional storage devices.

Proficient in Citrix Xen App & Xen Desktop Deployment

Proficient in Citrix Desktop Delivery Controller Deployment and Active Directory Integration

Citrix Cloud Services

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