Customer Service, Technical Support

Rebecca A. Davis

*** ****** ********* **, ***********, NM, 87106

*******************@*****.***

505-***-****

Reliable, self-motivated, and advancement driven- looking for employment as a Customer Support and/or Technical Support Agent in a call center environment.

Qualifications

Youthful and excited about advancing my career;

Quick learner with great time-management, analytical, and decision-making skills; Works well in a fast-paced and/or pressure-filled work environment; Strong interpersonal skills;

Dynamic personality that inspires people to want to talk with me and to enjoy doing so; Has experience in tracking calls, keeping record of various metrics, and quality regulation; Has experience with several different PC applications- such as Blue Pumpkin- and can easily multitask and maneuver through as many programs necessary at one time; Persistent and driven, graduated high school early while holding a full time job; Excellent data entry and typing skills including vast knowledge of the inner-workings of several different platform based computer programs;

Tech-savvy, possessing 15+ years of technical experience or equivalent- to include computer hardware/ software as well as Android and iOS software- through personal demonstration as well as job training; Can type over 40 wpm with 95% accuracy;

Extremely detail oriented;

Has obtained 12+ years of customer service experience, to include 5+ years of over the phone Customer Support experience- both inbound and outbound.

Employment History

HP Federal, LLC / HP Incorporated – Federal- Technical Elite Support / Commercial Client Support Agent 2315 HP Way, Rio Rancho NM September, 2016- February, 2017 Supervisor: Casandra Valencia 800-***-**** Alorica Incorporated – Boingo Wireless Technical Support / Customer Support Agent 4200 Osuna Road NE, Albuquerque NM June, 2016- September, 2016 Supervisor: Stevie Wilson 210-***-**** Smith’s Food and Drug Stores – Cashier / Customer Service Staff 320 Yale Blvd. SE, Albuquerque NM July, 2015- June, 2016 Supervisor: Christine Bustos 505-***-**** Stream Global – AT&T Wireless Customer Support and U-Verse Sales Agent 6091 Zenith Ct. NE, Rio Rancho, NM November, 2011- March, 2013 Supervisor: Marion Lucero 505-***-****

(Took time off of work to care for mother after nearly back-to-back knee surgeries) Intersections Incorporated – Credit Education Specialist / Customer Support & Retention Agent 601 Quantum Rd NE, Rio Rancho, NM May, 2011- June, 2011 Supervisor: Christine Chavez 505-***-**** Employment History (cont.)

Sitel Corporation – Reservation Specialist / Customer Support Agent 4420 The 25 Way NE, Albuquerque, NM February, 2010- March, 2011 Supervisor: Saul Vasquez 505-***-**** Landry’s Seafood House – Full Service Wait Staff

5001 Jefferson St NE, Albuquerque, NM September, 2009- February, 2010 Supervisor: Laura 505-***-**** Flying Star Café – Partial Service Wait Staff / Cashier 4501 Juan Tabo Blvd. Albuquerque, NM March, 2008- March, 2009 Supervisor: Karen 505-***-****

(Was a stay-at-home mom during this period of time) Xentel Incorporated – Collections Telemarketer

4575 San Mateo Blvd NE #C, Albuquerque, NM May, 2006- April, 2007 Supervisor: Willy 505-***-**** Education

Albuquerque Technical Vocational High School

1011 Lamberton Pl. NW, Albuquerque, NM May, 2002- February, 2006 Graduated with Diploma

Central New Mexico Community College May, 2006- March, 2007 Began Major in General Studies, have yet to return/complete any degreed programs Achievements

Constantly awarded for being a top agent at Sitel every month, based on sales metrics and Quality scores, as well as cross sales.

Honored as a Million Dollar Star at Sitel for producing over one million dollars for the company in less than a year.

Ranked number two in the training class for Intersections based on attendance, weekly test scores, and the FCLA administered test score for Certified Credit Specialist. Selected out of all entry-level employees in my department to interview for a promotion to Team Lead at Stream Global without personally submitting a resume- based on my performance and agent metrics. Announced at top of the class during the training period at HP, based on my extremely high level of technical knowledge and tech-savviness, my phenomenal customer service and intrapersonal skills, as well as my eagerness to learn and ability to do so at an above average pace. Top ranked Stream Global agent every month based on sales, random customer service surveys, and call quality scores.

Held Presidential Honor Roll, or the like, throughout school, due to my GPA and sports involvement.