Manager Test

Alexander V. Baxter

****************@*****.*** Mobile: 425-***-****

SUMMARY

Quality is no accident.

I am a crusader for quality who build tools, teams, processes and infrastructure to ensure projects achieve the highest quality under time pressure. Deliberate, systematic analysis of complex, integrated product behavior is the most reliable way to measure and improve customer satisfaction. I create organizations to test complex multi-tiered systems such as hardware/software solutions integrating hardware, mobile apps and cloud, digital media fulfillment, marketing analytics and enterprise financial reporting systems.

Experience

Test Dev. Manager, SMART Technologies. – Seattle, WA March 2014 to February 2017

Recruited and managed 20 remote, on-site and offshore QA engineers and Test Developers

Plan and oversee test automation frameworks and automation strategy.

Created and maintained high level QA metrics reporting for stakeholders and senior mgt.

Created in-house mobile device test lab saving $120k/ year over outsource alternative

Mentored 4 direct reports to promotions in Development and Test Leadership

Increased scope from 1 product to 3 product lines and multiple asynchronous projects

Improved and enforced bug management process

Drove innovation in mechanical test automation of integrated hardware/software product

Tuned testing practices to fit within the constraints of Agile development with short sprints.

Improved delivery efficiency by standardizing test practices and metrics across the organization

Target platforms included Windows, MacOS, iOS and Android.

QA Manager, i1Biometrics – Seattle, WA January 2013 to January 2014

Automated end to end testing for system integrating mouth guard impact measurement with cloud analytics.

Developed test protocols for web and desktop UIs, data transfer and performance of a cloud based system with hardware and browser endpoints.

Managed processes to prioritize and resolve bugs and issues in Assembla.

Ran bug triage, coordinated schedule estimates with dev. management

Standardized issue and feature management processes across the company.

QA Manager, Fabric Worldwide – Seattle, WA June 2011 to December 2012

Develop QA processes, testers, tools and infrastructure to ensure the company was able to reliably deploy web marketing analytics platform. Customers were able to optimize add spend and web content by using our analysis and insights.

Developed automated tests in bash and SQL to verify Ops Deployments

Provided task effort estimation and participated in schedule planning for development sprints.

Built out Apache, MySQL and Hadoop production system in AWS EC2

Using Hadoop and Hive, created an automated testing to detect configuration and coding errors.

Managed sales demo system to ensure high availability.

Created daily bug management system and metrics to coordinate test efforts company wide.

In coordination with CTO, managed budget for all test resources.

Recruited and mentored 2 person team testing browser/OS compatibility on Safari, Firefox, Chrome and IE.

Test Manager, MOD Systems – Seattle, WA January 2010 to March 2011

By virtualizing the test infrastructure, built out complete end to end systems to ensure timely testing of video and music fulfillment system.

Managed 4-person team in MSSQL testing and agile test methodology.

Verified metadata transformation and import into MSSQL 2008.

Developed automated tests in powershell and SQL to verify Deployments.

Provided task effort estimation and managed QA schedule planning for sprints.

Created daily bug metrics system to keep stakeholders up to date on product progress

Built out and managed test lab consisting of 6 Hyper-V hosts and 37 virtual machines.

Test Manager, Lucid Commerce – Seattle, WA March 2009 to January 2010

By virtualizing the test and production infrastructure, reduced deployment time to 20 minutes from 4 hours. Bug management and test planning processes enabled us to focus development effort on critical issues. These processes enabled to rapidly respond to new requirements.

Defined strategy for testing and deployment of advertising analytics platform.

DevOps for marketing media analytics system in Amazon EC2.

Provided task estimation and managed QA schedule planning for sprints.

Using SQL and Windows shell scripts, automated tests for build and deployment verification.

Managed bug triage and implemented agile test practices.

Program Manager II, Microsoft – Redmond, WA 2006 to March 2009

Reduced support calls by 25% by driving UX design and support training improvements.

Trained and collaborated with Customer Support to resolve issues from the field.

Wrote functional specifications based on customer and business requirements.

In C#, wrote applications to demonstrate code protection feature.

Worked with M&A to acquire and integrate software security company

Test Manager, Microsoft – Redmond, WA 2000 to 2006

Managed 18 person team testing backend and front end for Microsoft’s finance and headcount reporting systems.

Optimized resources across multiple competing projects.

Standardized testing approach to improve resource efficiency.

Using SQL, wrote test automation for deployment verification testing.

Using Visual Test, wrote automation to verify financial report accuracy.

Test Lead, Volt, Microsoft – Redmond, WA 1997 to 2000

Managed 13 testers working conversion of legacy SQL database feeds to Y2k compliant interfaces.

Designed and executed SQL scripts to test Microsoft’s physical asset tracking system.

Established processes to obtain and secure production data for testing.

Provided operations support.

Recruited and trained team of two additional testers.

Recruited and trained new testers, optimized resources across multiple test efforts.

Proficient in

Operating Systems: Mac OSX, Windows, iOS, Android, Ubuntu

Cloud: Amazon AWS,

Web: Chrome, Edge, Firefox, Safari, IIS 7.5, Apache

Analytics: MSSQL Server, MySQL, Hive

Test Tools: Sikuli, Ranorex, JMeter, Selenium, Firebug, Fiddler

Bug Management Tools: TargetProcess, Confluence JIRA, Assembla, FogBugz, Subversion, MS Project

CI: Team City, Jenkins, VS Source Safe

Programming: SQL, C#

Test Areas: Functional, Compatibility UX, Performance, Reliability, Security, System, Integration, Privacy

Knowledge of

Analytics: Power BI, Hive, Hadoop, MongoDB

Cloud: Azure, Google Cloud, Hyper V, VirtualBox

Programming: Python, JavaScript, CMD shell, PowerShell, Hive, node.js

EDUCATION

B.A. with Honors – Portland State University

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