SUMMARY:

•Over * years of experience in all phases of software development life cycle (SDLC) including Requirement Analysis, High Level Design, Low Level Design, Coding, Test Plans, Testing, System Integration Testing, Acceptance Testing, Documentation and Knowledge Transfer.

•Senior-level IT professional with proven track record of applying appropriate, practical technology that meet business needs while minimizing tasks.

•Outstanding project manager who coordinates communications, information, and highly skilled professionals to meet technology needs and evaluate progress while assuring smooth, efficient projects and activities.

•Strong interpersonal, written, and verbal communicator who can deliver effective presentations, consult on technology projects, and maintain collaborative relationships.

•Extensive experience in Manual Testing, Automated Testing and quality assurance of Client/Server and Web based application on both Windows and UNIX platforms.

•Proficient in Functionality Testing, Black Box and White Box Testing, System Testing, Integration Testing, Regression Testing, Acceptance, Load/Stress, and Performance Testing.

•Developed/maintained Test Plans, Test Cases, Black Box/White Box Testing, Defect Tracking and reporting for both Manual and Automated Test environments.

•Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules.

•Experience creating custom objects and integrating existing desktop and web apps with legacy mainframe systems.

•Experience working in marketing software's like Aprimo, Marketo.

•Expertise in development of test plan, test cases, and test reports, bug reports.

•Experience working with Waterfall, RUP, Agile and Iterative Methodology.

•Ability to work collaboratively with testers, developers and business analysts in testing complex and large projects and maintaining detail BSA documentation.

•Successfully handled implementation, support and onsite coordination for medium to large sized projects.

•Certified Scrum master

•Work experience in process oriented companies with extra focus on quality control procedures.

TECHNICAL SUMMARY:

Requirements Gathering Tools: IBM Rational Requisite Pro, HP Quality Center,MS Word, MS Powerpoint, MS Excel, MS Visio, eDRAW.

Modeling & Designing Tools: IBM Rational Rose, MS Visio, Enterprise Architect

Configuration Management: IBM Rational Clear Case, CVS, Microsoft VSS

Testing Tools: HP Quality Center, Quick Test Pro (QTP) 8.2/9.0/10.0/11.0, Selenium IDE/RC

Defect Tracking: IBM Rational Clear Quest, Bugzilla, Quality Center, Visual Studio, TFS,Rally

SDLC Methods: Waterfall, Agile, RUP (Rational Unified Process)

Languages: SQL, UML

Web Technologies: JavaScript, HTML, XML, CSS

Application Servers: BEA Web Logic 6.1/8.1, Apache Tomcat 5.0, Web Sphere

Databases: Oracle 10g/9i, MySQL, MS SQL Server 2008, Server 2012

Operating Systems: MS Windows NT/2000/XP/Vista, LINUX, UNIX, Sun Solaris

Other Tools: Microsoft Project, Erwin r7.3, TOAD, MS Office, GDB, Mat Lab, Aprimo, Marketo, Sitecore

EMPLOYMENT HISTORY:

Assetmark, Concord, CA, April 2015-Present

Business System Analyst

Project Brief (ENAX):

Assetmark’s Account Opening experience is inefficient, error prone, and does not set the tone for great first experience. This affects the amount of time required to open an account online and requires additional follow-up to complete. This project will make changes in the New Account Wizard (NAW) to enhance new account experience that will improve performance, and reduce paper work handling.

Responsible for End- to- End Testing.

Present findings to upper-level management in marketing, finance and sales.

Work with a team to identify and model business processes and the data behind them and make recommendations for improvement.

Assist business units with ad hoc reporting needs.

Responsible for Data Manipulation and Data validation using SQL queries in MS SQL Server enviornment.

Assisted developers in writing of complex SQL queries to resolve data issues in source system databases.

Conducted user interviews and JAD sessions with end users, stake holders and developers to gather functional and non – functional requirements of the system,and creation of user stories.

Documented Functional and Non Functional test cases.

Involved in the analysis of functional,technical specification, data mapping document and conceptual diagrams .

Investigating the bugs using Scrum methodology by creating the test cases to fix the bugs and interacting with developers to resolve technical issues.

Work closely with core development team and business team during all phases of SDLC.

Experience in Defining, Developing the testing requirements from technical specification, identifying interdependencies and maintaining test scripts using Visual Studio.

Experience in recording and tracking defects through TFS/ Test Manager.

Ability to interact with cross-functional teams. Worked closely with Business Analysts, System Analysts, and Developers etc. to track down the requirements.

Ability to respond to changing priorities in a fast paced enviornment.

Prepared Daily Defect Reports.

Project Brief (Assetmark Redesign):

Assetmark Redesign is Redesign the new website so that it meets evolving company needs and creates an elevated prospecting mechanism. This project was to differentiate experience for clients, prospects, and other audiences. Assetmark Redesign will also assist in lead generation and qualification process for prospective advisors and investors. This project will also improve brand representation and reinforce industry leadership.

Responsible for UI, Functional, Web Services, Cross Browser, Reports Testing of Web.

Written user-defined functions and generated Test Matrix.

Maintained central repository to determine the readiness of the application by combining Planning, Execution and Defect Tracking.

Participate in review meetings to resolve bug related issues with developers.

Documented the Change Request from the Business and Implement it with the applications.

Created training material for offshore team as well as trained the new hires on application and bringing them up to speed.

Transformation of Business Requirements into System Requirements.

Performed Bach end Testing-using SQL queries, generating reports to ensure data integrity and validate the inserted and updated data.

Enviornment: Sitecore,.NET, SQL, Web services, Test Manger, TFS, Visual Studio

Randstad Technologies---

Autodesk, San Francisco, CA January 2013 –April 2015

Business System Analyst

Project Brief (Marketing Automation Platform): Marketing qualified leads are pulled from various systems like (Siebel, SFDC) and brought into one big Marketing Platform which is ‘Marketo’ so that marketing users can create email campaigns and increase the revenue. This project was to do the testing for the integration of various different systems which are Siebel-UCM-SFDC- Marketo.

Project Brief (Lead Management 2013): Telequalified leads that are migrated to SFDC are considered as responses not as leads. Lead management module was created to capture the Response and the leads separately so that users can work on the Responses and Leads separately and convert them into the opportunity. The project is to do the integration between Aprimo and SFDC, so that users can also work on different types of responses (COD, Targeted Campaign).

•Analyzed Business Requirements Document, Solution Document to Develop UAT Test Plan and UAT Test Cases.

•Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SFDC.

•Created Custom objects and fields-Leads, Marketing, Campaign, Dashboard, Sales, Accounts etc.

•Customized page layouts for Salesforce standard and custom objects.

•Involved in Design and development of Workflows rules, triggers, validation rules and other customizations with Salesforce.

•Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for integrity of the data.

•Analyzed the business processes for the three divisions in the organization that are using sales force.

•Used Agile Software Development Methodology.

•Customized Page Layouts for Salesforce.com Standard and Custom objects.

•Set up visibility securities like roles, profiles, field level securities. Set up person accounts in sandbox.

•Highly interacted with the development team and claim settlement experts making sure that development of the project is meeting the business requirements.

•Assisted in writing Test Scripts to perform certain tasks and assisting developers with problems and SQL queries.

•Documented Salesforce fundamentals and reporting for easy understanding and navigation for business users.

•Involved in preparing and execution of Functional/Regression Test cases based on SRS/FS (Functional Specification about particular feature)/Change request Specification in SFDC.

•Used Simple and Complex Queries to manipulate the database.

•Created and executed test scripts for UAT testing.

•Performed back-end testing writing SQL queries on SQL server.

•Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.

•Prepared daily defect reports.

•Prepared status summary reports with details of executed, passed and failed test cases.

•Prepared test data for functional test cases.

•Identified end to end system testing scenarios for the application.

•Performed functional and database testing

•Document and provide support; resolve issues to ensure that the system is functioning according to specifications.

•Lead and served as trusted advisor and Subject Matter Expert to the business regarding how the system can be used to support desired business process and requirements.

•Interview, collaborate, and gather requirements with business line process analysts and application development in gathering data for functional specification.

•Worked on integration between Aprimo and SFDC for Lead Management.

•Provide accurate and timely estimates for testing time lines and effort.

•Own major aspects of testing, from beginning to end of the product life cycle, including functional, user acceptance, regression, installation, performance and upgrade testing.

Environment: Aprimo, Marketo, Sales force, SQL, Excel, Access.

AND Enterprises

Fremont Bank, Fremont, CA January 2011 – December 2012

QA Engineer

Project Brief: This project consists of implementing an online banking security enhancement called Multifactor Authentication (MFA). MFA is Fremont Bank’s additional layer of security to the log in process. With MFA, the user once selects an Authentication Image and a Pass Phrase for the image.

Now every time he wants to login, on entering the username, his Authentication Image and Pass Phrase are displayed and he is prompted for the password. If the image and pass phrase are correct, the user can enter his password thus ensuring that it is a genuine Fremont Bank website and not a phishing attempt.

•Analyzed Business Requirements Document, Functional Specifications Document and Technical Design Document to develop Test Plan and Test Cases.

•Used RUP software development methodology.

•Participated in ambiguity reviews in the very early stage of SDLC

•Conducted Functionality and Regression testing during using Selenium.

•Assisted in writing UNIX scripts to perform certain tasks and assisting developers with problems and SQL optimization.

•Creating test strategy, test plan, testing scenarios, test cases, defect reports and test execution reports.

•Expertise in Manual and Automation Testing across UNIX platforms.

•Updated and maintained Quality Center for all the defects found during functional and regression testing and followed up the bug life cycle.

•Performed Smoke, Functional, Integration, Stress and Regression testing of the website.

•Automated the functional test cases using Selenium web testing tool.

•Developed automated test plans and created automated test script using JUnit and Selenium Remote Control (RC)

•Prepared reports and test results after each release cycle for management and further test planning.

•Tested GUI and functionality of the application under test using multiple browsers such as MS Internet Explorer and Mozilla on multiple platforms and interpreted the positive and negative results.

•Created and executed test scripts for UAT testing.

•Manage and maintain the test harness, automation code and project documentation in ClearCase.

•Ensured all test plans, test cases, and documentation were traceable to original requirements.

•Manually performed back - end testing on Oracle database by writing SQL queries.

•Performed requirements, design, test plan and test case reviews.

•Documented weekly reports, interim test reports, build status reports, etc.

•Compared and analyzed actual to expected results and reported all bugs to development team at the software defects review meetings.

•Helped in ramping up the new members joining the QA team.

Environment: QuickTest Pro (QTP), Quality Center, LoadRunner, JavaScript, Windows, UNIX, C++, Oracle, SQL, VBScript, ClearCase, Internet Explorer, Firefox.

AND Enterprises

Hotwire.com, San Francisco, CA June 2009 - December 2010

QA Engineer

Project Brief: The Project involved testing a web application where the user could plan and book online hotel, air tickets etc. worldwide for business and leisure travel. After a customer paid for the services an exit pop-up would appear. The purpose of the exit pop-up was to get customer back to the site, direct traffic to family sites and get all customer information and feedbacks. The application was designed to drive additional traffic and sales for partner sites.

•Worked closely with business analyst and helped in creating functional requirements.

•Involved in creation of Test plan and responsible for creating Test cases from the Functional Requirements.

•Assisted entry-level testers on reviewing requirements, preparing test cases and report software defects.

•Developed manual test cases using Quality Center.

•Developed library in Selenium to support modular framework.

•Developed Selenium test cases in Java using JUnit framework

•Debugged modules by creating JUnit Test cases.

•Created test suites and test cases in JUnit for various scenarios in the application.

•Performed Functional and User Acceptance Testing.

•Performed smoke testing.

•Performed data validation using SQL.

•Used Simple and Complex SQL Queries like Joins, Select, Update, Drop and Append to manipulate the database.

•Tested the applications compatibility with all browsers.

•Interacted with developers to follow up on Defect Reports and actively participated in enhancements review meetings.

•Prepared and delivered daily defect reports.

•Participated and reported statuses in all test-related project team meetings.

Environment: Windows XP, MS Office Suite, MS Project, Quality Center, Oracle, TOAD, J2EE, MS Office, JUnit, Selenium.

Anmol Software

GlaxoSmithKline (GSK), Philadelphia, PA July 2007 - May 2009

QA Engineer

Project Brief: Until the implementation of this project, GSK did not sell its vaccines to health care professionals directly. It sold them to distributors who in turn sold them to health care professionals thereby introducing a middle layer. This project was intended to automate the vaccines ordering process through an ecommerce solution, thereby enabling the health care professionals, hospitals etc. to register online and buy vaccines through a virtual purchasing mechanism.

•Worked closely with the QA lead in estimating the QA effort and timelines.

•Involved in designing the Test Strategy for QA and user acceptance testing.

•Reviewed Functional Requirement Specifications document and created test cases based on test scenarios drawn from functional requirements for business processes including Customer Registration, Vaccines Pre Booking, Order Pull Through and Vaccines Ordering.

•Used UNIX shell commands in day to day testing work.

•Developed automation scripts in Quick Test Professional

•Performed Integration, Regression, UAT and Functional testing

•Developed automation scripts (VB scripts) using Quick Test Pro (QTP) and Performance Center.

•Reported defects using Quality Center and interacted with the developers to resolve defects/issues through Microsoft Outlook.

•Automated the regression testing for the project using Quick Test Professional for faster verification after bug fixes by the development team.

•Performed functional and database testing.

•Prepared status summary reports with details of executed, passed and failed test cases.

•Responsible for updating and maintaining Quality Center for all the defects found during functional and regression testing and follow up the bug life cycle.

•Performed Data - Driven Tests by passing different sets of data and checked weather the information entered is updated into the database

•Performed data analysis using SQL queries in TOAD.

Environment: Unix, Oracle, TOAD, Quality Center, QTP, MS Project, MS Visio 2003, Windows XP, J2EE, MS Office.

EDUCATION:

Bachelor of Commerce, Mumbai University

Certified Scrum Master

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