Manager Active Directory
Resume:
Derek Mills
Robinsonville, MS 38664
Cell: 501-***-****
Home: 501-***-****
*****@***************.***
https://www.linkedin.com/in/derekmillsjr
EDUCATION
Studying Business Technology Education Expected Dec. 2018
Studied Computer Science/ Information Systems August 2010 –December 2014
University of Arkansas at Pine Bluff, Pine Bluff, Arkansas
Graduated apart of the founding class of KIPP: Delta Public Schools
KIPP: Delta Collegiate High School, Helena, Arkansas August 2006- May 2010
RELEVANT COURSES
Computer Organization/ Programming
Data Analytics
Networking
Maintaining PC I
Computer Information Systems
Maintaining PC II
Computer Operating Systems
Oral Communications
ACTIVITES/ HONORS
Certificate of Proficiency in Maintaining and Managing Personal Computers
RELEVANT SKILLS
Excellent communication and relationship-building skills
Ability to communicate effectively with at all levels of employees and management
Exceptional attention to detail
MS Word, Excel, PowerPoint, Outlook
Creating and Maintaining Virtual Environments
Maintaining Peripheral Devices
Team player
Problem Solving
Coordinating with vendors
Active Directory Administration
Strategic Planning
Training and Mentoring
Profound time management skills and the ability to prioritize tasks
Deploying and Managing Windows using SCCM
Procurement
IT Support
Advance Remote Assistance
INTERNSHIPS/VOUNTEER EXPERIENCE
Assistant Club Tech Manager, Boys and Girls Club, West Helena, AR March 2009- June 2010
Taught club members computer basics such as keyboard uses and navigating around on a computer and internet.
Taught various programs like Adobe Photoshop and Fruity Loops.
RELEVANT WORK EXPERIENCE
Owner/ Operator, Innovative Works, Inc.: IT Consulting, Pine Bluff, AR June 2015- Present
Provided due diligence for software and hardware selections to develop IT system specifications after evaluating client's nature of work and business volume.
Troubleshot and resolved PC, mobile and tablet device issues including; connectivity, email setup and new user training.
Consulted with clients on equipment and software procurement and requisitions.
Consulted with clients on choosing the most efficient and cost effective communication services and plans.
Develop and negotiate contract terms, conditions, modifications, penalties and incentives, while working with key stakeholders to ensure that their requirements are met.
Act as a liaison between vendors and IT PMO regarding operational issues.
Technical Support Specialist, Sam’s Town Casino Tunica, Robinsonville, MS August 2016- Oct. 2016
Used SCCM to deploy software, image, and downgrade operating systems on workstations.
Traced both telco and network lines to either terminate or patch. Checked status of DN/TN. Setup voicemail for users.
Configured and troubleshot MICROS Systems and Freedom Pay for onsite restaurants.
Setup up audio and visual equipment for bands, lecturers, and guests. Including but not limited to sound console setup, changing input/ outputs and sound checks.
Configured CMS/LMS on workstations and ran daily backups on Iseries AS400.
Act as a liaison between vendors and IT PMO regarding operational issues.
Troubleshot and resolved PC issues with faculty, personnel and guests.
System Administrator, Boys and Girls Club, West Helena, Arkansas July 2010- August 2014
Created domain for the BGCPC (Boys and Girls Club of Phillips County) and set policies.
Maintained server and network infrastructure for the BGCPC.
Created and managed Active Directory (AD) Organizational Units (OU), Group Policy Objects (GPO) users and groups.
Performed hardware/software maintenance, installations and upgrades to all workstations.
Created, backed up, and deployed images to 16 workstations.
Provided support to faculty regarding systems, network and Internet connectivity.
Increased work productivity by 15%.
Help Desk Technician, UAPB Technical Services, Pine Bluff, Arkansas August 2010– April 2012
Diagnosed, troubleshot and resolved client issues with hardware/software maintenance, installations and upgrades.
Responsible for all major computer repairs like screen replacements and virus removal.
Provided desktop support by phone or in person to faculty and students.
Installed PC software and peripherals.
Intern, WIRED! Technology Partners, North Little Rock, Arkansas August 2009- May 2010
On-site technician for KIPP: Delta Public Schools.
Installed PC software and peripherals.
Provided computer and peripheral support to faculty and students.
Managed over 300 desktops and 70 laptops including Apple Macintosh on all three campuses.
OTHER WORK EXPERIENCE
Cell Phone/ Computer Technician, Cell Phone Repair, Pine Bluff, AR October 2014- Sept.2015
Diagnosed, troubleshot and resolved client issues with hardware/software maintenance, repairs, installations and upgrades. Issues including but not limited to Apple mobile products ( Iphone, Ipad, Itouch) and Android variants.
Managed inventory associated with the sales process.
Took part in store marketing activities.
Processed consumer transactions by means of a real-time computer activation system.
Identified customer needs and wants, and reacted aptly.
Club Tech Manager, Boys and Girls Club, West Helena, Arkansas July 2010- August 2014
Created a curriculum that involved hands on learning and group projects for ages six through 18.
Provided and maintained a safe and positive learning environment.
Taught lessons on using various programs such Google Earth, Microsoft Office: Word, Excel, and PowerPoint, Adobe Photoshop, Windows Movie Maker and Scratch programming language.
Increased club members’ computer efficiency from eight percent to 35%.
References
Ron Patel
Position: Manager of Best Western/ America’s Best Value Inn
Phone number: 662-***-****
Relation: Client
Time known: ~ 4 months
LaGanzie Kale
Position: General Manager of KLEK FM Radio
Phone number: 870-***-****
Relation: Mentor/ Previous Employer
Time known: 10 years
Cliff Hopson
Position: Mr. Bug Man Pest Control
Phone number: 870-***-****
Relation: Previous Employer
Time known: 1 year
Contact this candidate