POOVIARASAN .C

No: ***Raja Ganapathy Koil Street, Kayarambedu, Guduvanchery, Chennai 603 202.

@: aczjeo@r.postjobfree.com ©: +91-909*******

FRONT OFFICE EXECUTIVE

SYNOPSIS

An Non - IT professional with around 2.3 years of experience as Front Office Executive.

Attending calls and transfer it to the concern person / department.

Hands-on experience in client relations and queries.

Possess excellent communication skills and knowledge.

Good knowledge of quality process.

Ability to learn new technologies and strong analytical skills.

Dispatching documents to the concerned person / department.

Career Objective

A Front Office Executive is the interface of the organization. I handles the front-desk operations such as receiving, forwarding, and making calls and drafting mails. The job also includes receiving and sending faxes, collecting payment from customers, handling petty cash to coordinating with staff, attending visitor. A degree in office management is essential. Further, experience of customer service, ability to multi task and handle miscellaneous tasks and good social skills are important.

Technical Skills

Operating Systems : Windows XP/7, Unix, OS

Databases Tools : MS-SQL Server

Testing

Manual Testing : Designing, Coding, Testing, Implementation, Maintenance, Testing method-White box testing, Black box testing. Gray box testing

Automation Testing : Volume testing, Performance testing, Functional testing, Load testing, Recovery testing

Work Experience

Organization : Bioline Laboratory

Duration : Dec 2014 to till date

Designation : Front Office Executive

Dept : Medical (Health and welfare)

Job responsibilities

Delivered directions, guides and training to new staff and gave advice to them on how to well dell with such claims from customer.

Be honored with the Award Of Customer Service Satisfaction for Service vendors and client with high quality service.

Job responsibilities

Communication of messages, receiving phone calls and skilled in sending emails and letters.

Ability to deliver relevant and true information about company ongoing activities such as billing.

Outstanding front office clerical abilities including typing and answering phones.

Excellent Interpersonal skills to behave in a best possible ways with the visitors in the company.

Familiar with all MS OFFICE applications including Word and Excel.

Proficient in the use of Microsoft Windows and Office software, a calculator and a copier.

Sound ability to resolve client or guest issues in a timely courteous manner.

Excellent relationship-building and communications skills, Strong time management skills.

Ability to work varying shifts.

Certifications

Completed C Certificate in IBM Puducherry

Completed SOFTWARE TESTING Certificate in TECHNO INFO SOLUTIONS Chennai

Education / Technical Background

Bachelors in Information Technology (IT) from Mailam Engineering College (Anna University Chennai) scored 67% (May 2011).

12th Standard from Vailankanni Matric HSS (State Board) scored 67% marks (March 2007).

10th Standard from SS Vidhyashram Matric Higher Secondary scored 63.54% marks (March 2005).

Personal Information

Date of Birth : 19-Oct-1988

Father’s Name : Mr. P. Chandirasekaran

Mother’s Name : Mrs.C.Malathi

Gender : Male

Marital Status : Single

Nationality : Indian

Languages Known : English and Tamil

Permanent Address : Pooviarasan, No: 4 Kappakara Street,

Kanuvapet, Villianur,

Puducherry – 605 110

I here by declare that the particulars furnished above are true and correct to the best of my knowledge.

Date:

Place: Chennai. (POOVIARASAN. C)

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