MARIA DE JESUS SAEZ aczjdv@r.postjobfree.com
***** ***** ***. * - *******, Illinois 60617 - 773-***-**** OBJECTIVE:
To seek a responsible position for a company that indulges professional growth and allows me to utilize my knowledge and skills. Looking to explore new rewarding challenges. Have interacted with individuals of all levels. Detailed-oriented and confident with completing projects. Able to multitask effectively.
SKILLS:
Customer Services Knowledge of office equipment Uploaded documents Sorting/Copying/scanning Telephone Operations Data Entry/Clerical functions Filing & printing Organizational Skills Billing & Invoicing Organized Meetings & Conferences Computer skills In/outbound mail services Cerner Application program Maintain Inventory of Materials Printing reports Data entry Bilingual-English/Spanish
EXPERIENCE:
El Valor
Respite Administrator, Chicago, IL Present
Mange inbound/outbound calls from the client and respite workers
Coordinate the assignment of respite hours with both the client and respite worker and enter on respite system
Review all assignment sheets and invoices to make sure they are accurate with the approved respite hours
Process Invoices for Respite workers on system for payroll and advise workers when paychecks are ready for pickup A-Pro Staffing, Chicago, IL
Customer Service Representative (University of Illinois Health & Science System)
Greet and direct patients and guest of UI Health facilities
Control Inpatient/outpatient visits In support of Security measures
Services patients & guests of the UI Health facilities as a liaison and point person to provide and /or retrieve Information
Utilize multiple computer programs such as Microsoft Office and Cerner patient Access Management and scheduling book
Handles patient/guest Inquiries and complaints with excellent customer Service skills
Collaborates with Patient transport to successfully get patients to their destination PIERCE & ASSOCIATES, Chicago, IL 2008 - 2016
Title Policy Clerk 2008 - 2016
Title Search Processor 2008
Prepared foreclosure final title policies.
Reviewed title searches for foreclosed homes and clear title by clearing liens/tax issues against properties.
Responded to calls from banks, Realtors, and mortgage companies.
Ordered and received title searches from various title companies.
Performed clerical duties such emails, telephone operations, utilized fax, copy machines, scanning documents and other daily routines LINEBARGER, GOGGAN, BLAIR, & SAMPSON, Chicago, IL 2007 - 2008 Collections
Managed inbound/outbound calls, advising clients regarding outstanding parking tickets.
Explained legal actions pertaining to unpaid tickets, and assisted with payment arrangements.
Assisted with data entry and billing payments for parking tickets. PEOPLES ENERGY, Chicago, IL 1998 - 1999 & 2006 - 2007 Customer Care Representative
Responsible for incoming calls, assisting with opening & closing accounts, billing and payment information
Assisted in marketing budget plan, providing information on program advantages.
Requested duplicate bills and credit letters per customer request.
Assisted with data entry and billing payments with credit card/checking for outstanding bills DEUTSCHE BANK/ZURICH (A /K/A), Chicago, IL 2000 - 2005 KEMPER FINANCIAL SERVICES, INC., Chicago, IL 1981 - 1996 Marketing Associate/Dealer Marketing Administrator Group Leader
Telephone Specialist
Provided customer service to Money Market Shareholders via phone, assisting with account inquiries.
Requested research from DST services where required to resolve concerns.
Assisted with opening new and closing existing accounts for clients.
Responsible for making changes and updating client profiles, as well as marketing money market products for potential clients.
Calculated dividend payments and processed stop payments for shareholders. EDUCATION: JAMES H. BOWEN H.S., Chicago, Illinois
Received general diploma
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~ References available upon request ~