Mustufa Husain, MBA, BSCIS

Bolingbrook, IL ***** ~630-***-**** ~aczjcj@r.postjobfree.com~ https://www.linkedin.com/in/mustufa-husain-9055614

Senior systems Engineer

Software Engineering ~ Network Management ~ Infrastructure Support

Root Cause Analysis

Network Evaluations

Technical Troubleshooting

Enterprise Network Solutions

Quality Assurance

Hardware & Software LCM

Maintaining Network Devices

Performance Metrics

Cross-Team Collaboration

Analytical, highly adaptable professional with extensive experience developing, deploying and evaluating systems aimed at improving quality and efficiency.

Skilled in aligning end-user needs with long-term resolutions to complex IT challenges. Track record of success.

Skilled troubleshooter continually focused on identifying, isolating and resolving technical issues.

Strong knowledge and comfort within Microsoft-based server environments, along with all peripheral processes.

Accomplished communicator skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.

Benchmarks & Milestones

Proposed and implemented solo project for AT&T U-verse Live Services team resulting in reduction of Live TV Services discrepancies down from 58.2% to more manageable 1.6% by working the major portion of 4 weeks.

Saved more than $50,000 by making it easier to identifying and eradicating any TV services issues before it became an outage.

Worked with skilled and diverse team of professionals with similar skills to establish and maintain a customer facing Microsoft based broadband and IPTV service.

Professional Experience

AT&T 2003 – 2017

“A American multinational telecommunications conglomerate delivering advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. “

Sr. Network Planning Engineer-Oakbrook, IL, 2013-2017

Evaluate analysis of short term or long term capacity needs for IPTV Infrastructure, and triggers on-time plans alleviating capacity needs based on demand.

Conduct network architecture design, feasibility, and cost studies to analyze High Level Design documentation to produce implementable plans for successful deployment.

Plan IPTV Server and Storage infrastructure in SHOs/VHOs/Data Centers spanning across multiple platforms.

Create and maintain site specific Server Rack Elevations including Server Layouts, Local Channel assignments, S&P information, Fiber Connection map, and Hardware MAC/Serial to Rack/RU assignments, as well as additional details needed by both installation vendors and the MSS.

Recommend strategic network architecture planning and network evolution policy decisions in support of corporate initiatives, customer demand, technology changes, economic, and service reliability criteria.

Evaluate new and emerging technologies for addition and/or application to existing network systems.

Partner with Capacity Management team to conduct economic and population growth studies to determine impact on network capacity and development plan projections.

Collaborate with Fundamental Network Planning team to conduct Server Hardware and Storage next generation progression studies as well as to analyze Network Release and Technology Evolution to determine impact on network capacity and develop plan projections.

Create deliverables such as management reports, budget reports, business cases, infrastructure deployment guidelines, 3 Year/18 months plans, plans of record, project approval letters, serving plans, engineering hand-off binders, server rack elevations, statements of work and vendor specific bills of material.

Works with key internal stakeholder and vendors to determine future business and customer needs.

Sr. IP Operations Systems Manager-Irving, TX, 2006-2013

Lead a team of 10+ systems managers providing Support for Microsoft Server Operation systems, Microsoft Office 365, Cisco, HP and IBM Server hardware, VMware and Active Directory.

Responsible for deploying security updates and patches, backup and recovery software administration.

Setup and configure Active Directory, Exchange, SharePoint and other Microsoft Application across multiple logical and physical VHO locations for AT&T IPTV.

Manage multiple large-scale IIS and SQL environments with strict uptime and performance requirements.

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

Focused on research, diagnosis, and documentation of new, existing, and future installations of Microsoft Windows Server 2000/2008, Group Policy, IPTV, SQL, SMS, MOM, IIS, Active Directory, Terminal Server, and ADS advanced support skills.

Resolved issues in a proactive manner through active directory implementation, SMS deployment strategies and use of Microsoft MOM to survey large numbers of servers

Coordinated and documented problem resolutions and change management processes with TAC, video operations team, field engineers, dispatch, and other organizations.

Network Surveillance Manager-Arlington Heights, IL,2003-2006

Served as single point of contact for 20+ customers seeking technical assistance.

Maintained contact throughout process by keeping customer updated of progress and estimated time for repair, root cause analysis of the issue, and coordination of the resolution with other vendors as needed.

Utilized sophisticated network monitoring tools such as HP Openview for monitoring of about 200+ customer’s frame-relay network.

Performed queue management and accepted escalations from about 30+ internal Data Support Engineers.

Supported about 10+ members of the Network Surveillance Team to proactively monitor SNMP (Simple Network Monitoring Protocol) for both the North and West platforms.

Supported large business data needs through Wide Area Networks by providing customer service related to Frame Relay, ATM, PPP, ISDN, Somacs, Long Distance Data, and T1 IAS.

Tested, monitored, troubleshot, and documented all outages and repairs.

Assigned multiple VIP and special handling accounts as an additional function.

Conducted initial fault isolation, status of data circuits, testing of data circuits, and monitoring of customer network equipment.

Additional experience includes positions as Software Engineer and Software Support Engineer for organizations such as ISI and Talus Solutions.

Technology Proficiencies

Protocols:

ISO/OSI layers, Ethernet, LLC (802.2), T1/T3, FDDI, ATM, ISDN, Frame Relay, X.25, SONET, IPSEC, TCP/IP, OSPF, PPP, HTTP, TACACS, CHAP, PAP, Cable DOCIS.

Operating Systems / Software:

Windows 7/8/10, Windows Server 2000/2008, IIS, ADS, SQL, SMS, SCOM, SCCM, HP OpenView, Cisco Works, DNS, NETSYS, Lotus CC-Mail, Mac software, ARCserve Backup Software, Microsoft Exchange, Novell NMS, COBOL, JCL, CICS, Microsoft Office, Linux.

Hardware:

Sun workstations, Cisco PIX Firewalls, Cisco 12000, 7500, 3000, 2600 Routers and Cisco 65000, 3500, 2900, 5000 Switches, HP Network Devices, US Robotics, DEC Equipment, Stratacom Devices, Adtran ISDN adapters, CSU/DSU’s.

Education and Certifications

Master of Business Administration

KELLER GRADUATE SCHOOL OF MANAGEMENT Irving, TX 2014

Bachelor of Science in Communications Information Systems

DEVRY UNIVERSITY Chicago, IL

Certifications

Microsoft Certified Information Technology

Professional Windows Server 2008 Administrator 2009

Microsoft Certified Technology

Specialist SQL Server 2005 2007

Cisco Certified Network Associate (CCNA) 2005, Expected March 2017

Certified Associate Consultant 1999

RECOGNITION

AT&T U-VERSE 3rd Qtr Employee Recognition (July-Sep 2009)

AT&T U-VERSE Trail Blazer Award (March 2007)

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