Customer Service Technical Support
Resume:
Pompano Beach, FL *****
Phone: 703-***-****
Email: aczjan@r.postjobfree.com
Chad A Wakefield
Objective To obtain a position with a respectable organization where I will be an asset to the growth and success of that establishment’s cyber-communications network.
Summary of
qualifications
Bachelor of Science Computer Networking and Security with and emphasis on Cyber Security.
Over 20 years in the field of Networking, implementing and sustaining complex networks, while providing and maintaining excellent customer service through teamwork and troubleshooting.
Vast experience working with ATM, SONET, Asynchronous, TCP/IP, ISDN, UDP, and various other network protocols.
Complete and thorough understanding of SONET
architecture pand fiber optic technology.
Proficient with test and turn-up of an entire host of multiplexers and channel banks with bandwidths ranging from DS0
(64 kb/s) to OC192 (10 Gbit/s) to DWDM.
Expert usage of Microsoft Operating Systems Windows 98, ME, 2000, XP, 7, 8, 10Server 2008 (R2), Windows Server 2012, and Microsoft Office Applications.
Expert LAN/WAN administration and Security in a
datacenter environment with Cisco, Dell, Juniper, and various other network gear.
Have been granted and maintained TS/SCI clearance in the past.
Professional
experience
Verizon {10/2008 - 09/2016} Ashburn, VA
Consultant Engineer – Network Engineering
Provided Tier 3 support for all internal circuit troubles.
Layer 1 Engineer for datacenter installations.
Maintained inventory of customer and departmentally owned equipment.
Maintained area of physical security for said equipment.
Responsible for shipping and receiving customer owned equipment to and from remote sites.
Create and maintain databases of internal circuits including detailed circuit drawings via Microsoft Visio.
Worked with multiple project managers on various projects to deliver on-time superior service to business customers.
Worked with multiple internal teams to ensure successful implementation, test and turn-up of services for numerous business customers.
Independent Contractor {05/2007-05/2008} Phoenix, AZ Various Telecommunications Companies
Trained and qualified to work within various
telecommunication CLEC companies’ central offices.
Performed Network Element test and turn-up as well as cabling and troubleshooting, conforming to each companies’ standards.
Arizona Department of Insurance {03/2006-05/2007} Phoenix, AZ Network Specialist
Assist users through Helpdesk system by routing and assigning tickets to appropriate personnel.
Use a variety of applications and programs to maintain network, including but not limited to Windows Server 2003, Windows NT server, IBM iSeries, IBM AS400, Novell Netware 6.0.
Install and upgrade user software and hardware.
Responsible for maintenance upkeep of ComTek Voice Logging System and assisted users in troubleshooting telecommunication issues and escalating to higher support as needed.
Best Buy {05/2005-03/2006} Goodyear, AZ
Computer Intelligence Analyst
Diagnose personal computer functionality and
recommend/apply solutions for performance improvement.
Install and configure hardware and software applications.
Create, follow-up, and close service orders.
Interface with customers and supply recommendations for optimal performance of electronic equipment and software programs.
Bell Atlantic / Verizon {05/1999-03/2005} Washington, DC Metro Area
Central Office Technician
Responsible for system level maintenance of Network Elements and Digital Cross Connect Systems maintained throughout the entire Mid-Atlantic region of the United States which encompasses over 600 service sites.
Served as Technical Support in a call center environment telephonically assisting and instructing technicians at equipment sites in fixing system troubles, tracing and running cross-connect cabling, as well as assisting with routine maintenance.
Worked in a Central Office environment testing, turning up, and performing maintenance on equipment including but not limited to D4/D5 Channel banks, BITS Clocks,
OC3/OC12/OC48/OC192 Multiplexers, DWDM Multiplexers, Digital Cross-Connect Systems, Digital Loop Carriers, DS1 and DS3 DSX Patch Panels.
AT&T Local Services {10/1998-05/1999} Washington, DC Switch Technician/Installer
Installed Channel Banks and cross-connect
cabling at customer locations.
Regularly interfaced with multiple telephone
service providers, i.e. long distance, vendors, to ensure successful turn-up of new service through local PBX and ACD switches
Installed CAT 5, CAT 3 cables as needed at
customer locations.
United States Army [1994 – 1998] (Honorable Discharge) Electronic Switching Systems Technician {TS/SCI
Clearance}
Noncommissioned Officer - served as Team
Lead.
Responsible for installing and maintaining
communications within a mobile telephone network.
Performed system level maintenance on
mobile telephone switching vans in tactical field environment.
Troubleshooting and repairing digitally
encrypted coded switches and carrier systems in office environment.
Installed, maintained and repaired a variety
of RF antennae.
Installed, maintained and repaired an array
of military communications devices.
Education
University Of Maryland. University College
B.S. in Computer Networks and Security.
(Minor in Cyber Security)
Verizon Washington, DC Metro Area
Company Training Courses
Completed a vast amount of courses and earned certificates of training on a great variation of telecommunications equipment by vendors such as Alcatel, Fujitsu, Lucent and Tellabs. United States Army Signal School Fort Gordon, GA
Telecommunications Technician Diploma
508 hours of classroom instruction
40 hours of hands-on application
34 hours Situational Training Exercise.
Contact this candidate