Service Customer
Resume:
Jennifer E. Ganavage
** ******** ****** *********, ** 06770 475-***-**** or 860-***-**** ********@*****.***
Professional Summary
I consider myself to be a hardworking server who thrives under pressure and goes above and beyond to create an unforgettable and enjoyable dining experience for every guest. I have well over sixteen years of experience and have been able to serve up to thirty dinner guests at a time in a fast paced restaurant. I am a hospitable, presentable and a hard working team player who possesses a high standard of personal appearance and hygiene. I do my best to always remain focused on making sure that every guest is served to the highest possible standards by having an outgoing, polite, and professional attitude towards all patrons. I like to remain busy and am consistently finding something to do even if it is cleaning or helping other employees with anything that they or their guest may need.
Education
Wilby High School
568 Bucks Hill Road
Waterbury, Connecticut
High School Diploma
Graduated 1998
Skills
Organized and efficient server. Great attention to detail.
Able to memorize orders and explain how food is prepared, describing ingredients and cooking methods. Upselling capability.
Quick problem solver and also a quick thinker.
Thrive in a fast-paced environment, high energy.
Committed team player. Able to work on my own or as part of a team.
Flexible schedule capability. Able and willing to work varying shifts including weekends and holidays.
Able to remain on my feet for long periods of time.
Courteous, professional and friendly demeanor. (Even in tough situations). I have an amazing ability to remain calm under pressure.
Excellent customer service skills. Customer oriented attitude. Effective communication skills with guests and staff.
Able to operate kitchen based electric appliance.
Ability to lift heavy trays filled with glassware/food..
High standards of personal hygiene.
Awareness of health and safety issues required to work in the food service industry.
Experience
Slice of the Bronx Pizza Restaurant
1457Meriden Road
Wolcott, CT
September 2, 2016-January 2017
Server
Answer phones take to go orders and book reservations.
Set up tables in advance for reservations.
Take guest beverage and food orders.
Bring food and beverages to tables in a timely manor while observing guest and eatimating time between each course.
Communicating with kitchen staff on status of each tables so that they are able to get each course out in a timely and effective manor in order to keep guest happy while turning tables in a timely efficient manor.
Check on guest periodically to ensure customer satisfaction.
Make sure all guest checks are accurate and collect payment upon completion of each guest visit.
Clean tables and set them according to next guest preference and size of party.
Red Corner Asian Restaurant
Lakewood Road
Waterbury, CT
July 2016-August 7,2016
Hostess/Server
Monitor the dining area of open dining sections for empty cleaned tables.
Estimate wait times for guest and ensure that the needs of the guest are meet while they are waiting.
Answer telephones, take to go orders and reservations.
Set up tables. And moving tables to accommodate reservations and guest setting for larger parties.
Greet guest and seat them at a clean table.
Present guest with menus in a friendly and professional and quick manner.
Inform guest of specials and soups.
Country Corner Diner
756 Amity Road
May 2016-July 2016
Server
Set dining tables according to type of event and service standards.
Skillfully promoted items on beverage lists and restaurant specials.
Guide guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Demonstrate genuine hospitality while greeting and establishing rapport with guests.
Address diner complaints with kitchen staff and served replacement menu items promptly.
Provide friendly and attentive service.
Inventoried and restocked items throughout day.
Assertively up sell alcoholic beverages, appetizers and desserts.
Assist co-workers whenever possible.
Assist with guest inquiries, take-out orders and restaurant cleanliness.
Mary's Diner
437 Watertown Avenue
Waterbury, Connecticut
March 2015-November 2015
Server
Maintain high standards of cleanliness and sanitation.
Quickly set up and cleared tables and stocked all service stations.
Buss and reset tables and kept dining room and work areas clean.
Assisted with guest inquiries, take-out orders and restaurant cleanliness.
Maintain complete knowledge of restaurant menu, including daily specials.
Deliver quality service by providing a warm and welcoming environment.
Provide friendly and attentive service..
Assisted co-workers whenever possible.
Effectively listened to, understood and clarified guest concerns and issues.
Jimmy's Family Restaurant
643 Lakewood Road
Waterbury, Connecticut
April 2013- August 2015
Server
Consistently provided professional, friendly and engaging service.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Address diner complaints with kitchen staff and served replacement menu items promptly.
Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
Routinely cleaned work areas, glassware and silverware throughout each shift.
Prepare checks that itemize and total meal costs and sales taxes.
The Tower Grill
185 Freight Street
Waterbury, Connecticut
July 2010-April 2013
Server
Consistently provided professional, friendly and engaging service.
Greet patrons as they enter an establishment making them feel welcomed and comfortable.
Take beverage and food orders and deliver in a timely manner.
Check-in with guests to ensure satisfaction and that everything is going well, continually monitoring and observing the customers dining experience.
Address diner complaints with kitchen staff and served replacement menu items promptly.
Deliver guest's bill and thank them for dining at the restaurant and invite them to come again.
Develop and maintained positive working relationships with others to reach business goals.
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