Norman is an Associate Director for Professional Services (PS) at Cognizant Technology Solutions (CTS) responsible for leading the Professional Service practice arm for all Infrastructure Professional Services engagements for North America. Previously he was responsible for both the PS and Consulting services for CTS prior to the split. As an Associate Director, Norman is responsible for developing Infrastructure Services to encompass Business and Technical Consulting for Storage, Network, Disaster Recovery, and Virtualization. Prior to that, Norman served as a Technical Solutions Manager and Senior IT Infrastructure Consultant in the IBM Global Business Services (GBS) organization. As a Senior IT Infrastructure Consultant at IBM, Norman was tasked with engaging with IBM customers to assist with and develop long term strategic IT plans for Data Center Optimization and overall IT Infrastructure Design. Norman has over 20+ years of experience in IT with exposure to all aspects of an IT organization including but not limited to system administration and architecture design on varying platforms and senior management roles with direct report management staff. He has spent the last 10 years specializing as a Senior Consultant for large Enterprise IT Environment design, IT Strategic Planning for Fortune 500 companies, and complex Data Center and IT Infrastructure Architecture. Prior to that, Norman spent over 15 years in roles as IT Manager and Consultant/Advisor for Corporate IT operations. Besides advanced technical skills, Norman has extensive experience in building, mentoring, and managing technical teams. Norman also has over 20 years Project Management skills for very large and complex projects (budgets over $10 Million).

Employer History

Dec 2010 – present

Cognizant Technology Solutions

Associate Director - Enterprise Computing Practice Lead – Cognizant Infrastructure Services

Responsibilities include but not limited to:

Technical lead for –

oStorage Enterprise Architecture and Infrastructure

oNetwork Architecture and Infrastructure

oUnix, Linux, Mainframe Professional Services delivery

oVirtualization and Cloud Infrastructures Professional Services

Work with and collaborated as a horizontal to the vertical sales team to facilitate Infrastructure services, architecture and delivery

Delivered consistently $3M in Infrastructure Services revenue a quarter

Managed a Worldwide Global team of diverse Architects specializing in Storage, Network, Compute and Data Center Infrastructures

Subject Matter Expert on Data Center Migrations and transformation to include discovery, design, implementation and complex migrations

Demonstrated expertise on anything and everything IT Infrastructure

June 2006 – Dec 2010

IBM Global Business Services, Global

Technical Solutions Manager

Senior IT Architecture and Infrastructure Consultant

Responsibilities include but not limited to:

Technical Lead – Enterprise Data Center Infrastructure and Storage Migration Teams

Global Sales lead for IBM Migration Factory services and offerings

Technical Architect for Storage and Compute architectures including migration strategies on Windows, Linux, VMware, and UNIX and all storage hardware platforms

Assist clients with strategic outlook and direction by keeping abreast of current technologies, innovations, and technological changes and advancements

Liaison between IT organization and Business units to map Business to technology deliverables

Responsible for creating Project Plans, Application Migration plans, Business Strategies for ROI and TCO, and overall long term Data Center and Storage Architecture planning

Consult with core Business Units to develop standards and best practices for deploying aforementioned strategies

Define Data Center Optimization Competency deliverables

April 2004 – June 2006

Mohawk Industries, Dalton, Ga.

Manager, Systems Engineering

Responsibilities included but not limited to:

Managed IT Engineering and Support Groups

Managed Web development department

Designed, engineered, and completed Enterprise Data Center re-designed project

Created and implemented IT standards across the Enterprise

Technology support of 600+ manufacturing and back office locations

Technical advisor to CIO for “moving forward” IT strategies

Designed and management of large VMware ESX infrastructure

Design, implementation, and support of Enterprise SAN

Architecture and Implementation of backup to disk solution

Responsible for Enterprise Infrastructure for the company including remote site engineering and support, server farm configurations, datacenter design/support and overall management of Enterprise direction

Design, implementation, and support of enterprise Citrix environment for application publishing for entire company

Active Directory migration and integration of 6 companies acquired during 18-month period comprised of over 5000 users

Decision maker on all Infrastructure purchases

July 2001 – March 2004

Norfolk Southern, Atlanta, GA

Consultant, Infrastructure Architect

Assisted in aligning defined business need to associated technologies

Responsible with developing long term IT strategy

Lead team to develop Disaster Recovery and Business Continuity plans for enterprise

Updated Exchange, Citrix, SAN, Web, Active Directory environments to support a truly Enterprise IT environment

Created and implemented plan for Server and Tools standardization

Responsible for overall Data Center Designs and optimization

Created first truly SAN storage environment

Supervision of 5 IT Architects

Presentation of all designs to senior management for approval

Created and Managed $1M+ annual Budget

January 2000 – February 2001

Cox Enterprises, Alpharetta, GA

Consultant, Corporate Network Infrastructure Project Manager

Lead Network Project Manager for $14 Million PeopleSoft HR/Benefits deployment corporate wide utilizing HP UX Backend, Oracle 8.x front-end, and WebDeploy for Client Installs and various OS’s for desktops

Implemented Change Control for WAN/Infrastructure team

Sun StoreEdge and HDS Storage configuration

Extensive work with Network Operations Center (NOC), WAN, and Telecom Management in capacity planning, budgeting, vendor negotiations and creation of Master Operation Plans for day-to-day operations and disaster recovery/business continuity

Infrastructure consisted of multiple UNIX and WinTel servers connected via a disparate assortment of Cisco routers, hubs, and switches

August 1985 - January 2000

United Parcel Services, Various Locations

Systems/Technical Support Group Manager (1996-2000)

Corporate Technical Support Group Supervisor (1993-1996)

Technical Support Supervisor/Help Desk Manager (1987-1993)

Hub worker/Supervisor, Driver (1985-1987)

Cognizant Consultant Assignment History

State Auto, PSE&G, Bard, One America, Liberty Mutual, Xerox, TIAA-CREF, JPMC, Estee Lauder, Disney, Belk, ThinkFinance, Loblaw Canada, Christies, Marathon Oil, Marathon Petroleum, Macmillian Publishing, CVS.

IBM Consultant Assignment History

Ameriprise Financials, AIG, Visteon (Ford Motor Company), State of Texas, State of California, Circuit City, Baxter Pharmaceuticals, Amgen, Healthnet, Astra-Zeneca, Con-Way Transportation, Avis, Reed Elsevier, Disney, Amtrak, GMAC, Coca-Cola Enterprises (CCE), Hilton, Manpower, Newell Rubbermaid, Schweppes, Kaiser.

Education and Background

BS, in Computer Science, from Jackson State University, 1986

Summary

Industries:

Communications, Telecommunications, Entertainment, Transportation, Financial, Manufacturing, Retail, Government.

Hardware:

Includes but not limited to – Dell Servers, Blade Servers, All HP Series Servers, IBM xSeries/pSeries/iSeries/zSeries, IBM SVC/XIV/nSeries storage, Data Domain, NetApp Filers, EMC DMX/Clariion/Celerra/Centera storage, HDS 9XXX storage, Cisco/IBM/McData SAN switches/Directors and fabric hardware, all storage vendor hardware.

Operating Systems:

Windows, VMware, AIX, RHEL, VMWare, some Solaris and HP/UX

Middleware/ERP

Webshpere, J2EE, Cognos, SAP, Oracle

Other:

Platespin, Softek TDMF, Citrix, Microsoft Office Professional, Microsoft Project, Microsoft IIS, SMS, Sharepoint Portal Server, Arcserve, Symantec, Legato Networker, CommVault, Veritas, EMC Control Center/ECC, EMC Unisphere, EMC SAN Copy, EMC Mirrorview, EMC RecoverPoint, IBM SVC, Visio, GHOST, TCP/IP, FCP, FCIP, FCoE, CIFS, NFS, SAN, NAS.

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