SPECIFIC JOB TITLE
QUALIFICATIONS PROFILE
Detail-oriented, results-driven, and highly organized professional, with extensive experience in finance and banking fields. Adept at employing the highest service quality standards to ensure client objectives are met to ensure the best way to accommodate their needs. Armed with articulate communication and interpersonal capabilities to establish positive work relationships with individuals of diverse backgrounds. Bilingual in English and Twi (Ghana).
CORE COMPETENCIES
Budgeting and Forecasting
Accounting Operations
Goal Setting and Achievement
Community and Public Relations
Workflow Planning and Scheduling
Policy and Procedure Development
Sales and Key Account Management
Strategic Planning and Implementation
PROFESSIONAL EXPERIENCE
JPMorgan Chase, New York, NY
Private Client Banker Oct 2016–Present
Sharing the value of Chase Private Client with clients that may be eligible, while adhering to policies, procedures and regulatory banking requirements
Actively managing client’s portfolio with assets of over $30MM through an advice-based approach and ensuring each client receives the best products, services for his or her needs whether is deposit balances, lending and Investment
Partnering with Specialists (Private Client Advisors, Mortgage Bankers and Business Relationship Managers), to connect customers to experts who can help them with specialized financial needs
Making lives of clients more convenient by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week
Displays leadership qualities in sales and service. Acts as a peer resource to assist with colleague development. Participates in skill building and coaching sessions.
Made substantial contribution to the branch year over year profitability by 15% and regional peer group rank which increased to 2nd most profitable by bringing in an average of $ 5M each month
JPMorgan Chase, New York, NY
Relationship Banker 2015–2016
Take full responsibility for sales, marketing, promotion, and referral of products using proactive and disciplined approach to generate growth in balances
Foster an outstanding customer experience and support the branch in achieving sales objectives, hence contributing to the success of the firm by contributing $2 million in revenue and retaining key relationship with clients.
Interface with clients personally or through phone to identify their financial needs; provide product and service recommendations; and explain deposit and financial services including annuities and investment of products
Assess client portfolio as well as quarterly client reviews to evaluate progress toward financial goals
Collaborate with loan officers, relationship managers, and financial advisors in providing excellent customer service and building positive relationship with clients
Business Banking Specialist 2014–Present
Engages current and potential business customers to gain an understanding of their unique financial needs and recommends and opens appropriate products and services to meet those needs while delivering a positive customer experience
Evaluate client needs and introduce them to appropriate product specialists, including merchant services and relationship manager partners, to provide them outstanding customer service
Handle account that consists of small businesses with annual revenues of up to $100K and render them comprehensive financial solutions
Perform business prospecting and acquire business of potential customers, thus growing premier business customers
Personal Banker & TELLER 2011–2015
Provided assistance to customers by assessing their financial needs and recommending suitable financial solutions
Ensured top-notch customer service by communicating with clients and effectively handling teller transactions during peak service times, as necessary
Worked collaboratively with branch team and specialist including loan officers, relationship managers, and financial advisors in referring clients to experts offering specialized financial needs
Carried out multiple responsibilities including processing cashier’s checks, personal money orders, travelers checks issuance, foreign currency exchange, and cash withdrawals
EDUCATION
Bachelor of Arts in International Business and World Trade, 2011
University at Buffalo, The State University of New York, Buffalo, NY
Associate of Applied Science in Business Administration, 2009
Morrisville State College, The State University of New York, Morrisville, NY
CREDENTIALS
Life and Health Variable Insurance, State of New York
Financial Industry Regulatory Authority (FINRA) Series 6 Series 63
TECHNICAL ACUMEN
Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) ~ Adobe Photoshop