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Manager Customer Service

Location:
Lewiston, ME
Salary:
Negotiable
Posted:
March 29, 2017

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Resume:

Michael D. Adams

* ***** ****

Lisbon, Maine ****0

Home: 207-***-****, aczj3m@r.postjobfree.com

Cell: 207-***-****, aczj3m@r.postjobfree.com

QUALIFICATIONS & SKILLS

Over 30 years of Information Technology and administrative experience for the Department of the Navy, most of which required extreme security vigilance due to involvement with classified data systems.

Hands on experience with various administrative filing systems (e.g. those that use Standard Subject Identification Codes or SSIC’s), departmental memos, scheduling, naval message drafting and dissemination, and related correspondences and methods.

Systems Administrator experience with computer networks, with an emphasis in security, application usage, network pathways, and system performance.

Proven track record of researching, integrating, and employing the latest technologies (both hardware and software) in order to maintain secure and reliable systems.

Assistant Physical Security Manager for COMPATRECONWING FIVE and TSC Brunswick, giving insights into command security functions and structure, policies and procedures.

Solid instructor experience, strong written and oral communication skills. Fully qualified typist.

Detail oriented, proactive, professional and dependable.

Electronic Key Management System (EKMS) experience onboard the USS Osprey (MHC-51). Served as the Local Element Custodian directly responsible to the Commanding Officer for the supervision, accountability, and control of highly classified material.

Broad experience with Microsoft Access databases, and experience with Joint Personnel Adjudication System (JPAS). Understand JPAS database and paperwork requirements relating to access of classified information and the tracking/management of ongoing security investigations.

Hands on experience with all types of hardware and software to include (but not limited to) Dell PC’s and Servers, numerous peripherals, SNAPII, Micro-SNAP, Tandberg video teleconferencing equipment (VTC), Cisco routers/firewalls, and both Commercial off The Shelf (COTS) and Government Off The Shelf (GOTS) software. This includes most Microsoft products, NAVFIT 98A, EPSQ, and Automated Travel Order System (ATOS) for TEMADD requests.

Security clearance information available upon request.

PROFESSIONAL HISTORY

MAR2014-Present Network Administrator II/Help Desk Support McKean-Defense Group Contractor, PEOSHIPS/Pre-Commissioning Unit, Bath ME

Network Administrator - Manages 14 local network servers, 174 workstations, 27 Cisco switches, 2 Cisco ASA, 1 T-1 line, 1 DS3 line, and 13 multifunctional devices for scan to mail and network copiers.

Security - Responsible for the upgrade, security patching, mediation and upgrades of firmware, application, hardware in support of the Department of Defense Information Assurance Vulnerability Assessment(IAVA) Program. Administers/ maintains security group permissions for data file management, as well as Microsoft Exchange distribution groups.

Data Management - Responsible for the coordination, creation and migration of personnel accounts, and email as well as the resolution of personnel software and hardware requirements interfacing with U.S. Naval personnel (4 ships crews), U.S. Government civil service employees (Supervisor of Ship Building Bath ME) and contractors (Pre-Commissioning Unit and Fleet Introduction Team-PRECOM FIT) and VIP’s. Maintains historical daily, weekly and monthly backups, and provides secure network access and management to users.

Audio Visual Support - He supports the Learning Research Center (LRC) for classroom Computer Based Training (CBT) as well as training classroom workstations, projectors and photo lab workstation and printer.

JAN 2012-MAR2014 Local Area Network Administrator/Help Desk Support ENGILITY Contractor, Supervisor of Ship Building, Bath ME

LAN Administration – LAN Administrator to SUPSHIP Bath Domain, Utilizing Dell, HP, and Sun server; Cisco, Tri-Geo, Barracuda Security appliances Microsoft System Center Configuration Manager (SCCM), Microsoft System Center updates Publisher(SCUP), Windows Update Server(WUS), Symantec Antivirus Server and Client Software, Windows 2003 and 2008 Server, Cisco VPN, Active Directory Domain Controllers and Microsoft Exchange Server 2003 and 2007.

WAN Administration – Manage remote sites in Alabama, Texas, Florida, Virginia and California.

Security – Server, Workstation Hardware, Firmware, and Application patching to include Information Assurance Vulnerability Assessment: Administration, Maintenance and Technical. Data/File management, security group permissions, Group policies, MacAfee HBSS, Linux Red Hat, Unix Port/MAC Address Security, Public Key Infrastructure(PKI), Public Key Encryption(PKE) Black box, Snort and Source-fire products.

Customer service – Helpdesk Operator, Tier I and Tier II Administration

Hardware – Dell, HP, Lexmark, Xerox hardware replacement intermediate liaison.

Software – Management, installation and implementation in accordance with DON Application and Data Base Management System (DADMS) and SUPSHIP procedures.

Responsible for baseline workstation imaging, and deployment of network workstations.

Blackberry Exchange Server Administrator – manages the loading, updating, security, procedures, and connectivity of multiple Blackberries’ local and all remote sites.

Instructional and procedural document drafting for users and remote technical assistance.

OCT 20011 – JAN 2012 Network Administrator II, Resilient Tier V Corporation, Brunswick ME

Responsible for the establishment and configuration of Resilient Tier V network in support of storage, mail, chat web and podcast operation.

Establishment of DHCP, DNS, LDAPv3, and NTP Server in direct support of Data Center and Customer Cloud Storage operations.

Hardware and Software management for Mac OS X Lion/Lion Server and Microsoft Windows workstations, Laptops, Servers and virtual machines.

Managed and maintained an encrypted wireless internal and guest network.

Integration of facility security server, cameras, proximity card readers, door sensors and monitoring stations into the management network.

Facilitated the relocation of network infrastructure to a temporary site during a $1.2 million upgrade of network spaces, with no service interruption.

Provided services necessary to incorporate an IBM iDATAplex, XIV, and P-series Gateway into the management network in support of future external customers cloud services, virtual servers and storage.

Assisted in the implementation of the Cisco VOIP FMFM(Find Me Follow Me) integrated phone system.

DEC 2008 – OCT 2011 Local Area Network Administrator/Help Desk Support L-3 GS&ES Contractor, Supervisor of Ship Building, Bath ME

LAN Administration – LAN Administrator to SUPSHIP Bath Domain, Utilizing Dell, HP, and Sun server; Cisco, Tri-Geo, Barracuda Security appliances Microsoft System Center Configuration Manager (SCCM), Microsoft System Center updates Publisher(SCUP), Windows Update Server(WUS), Symantec Antivirus Server and Client Software, Windows 2003 and 2008 Server, Cisco VPN, Active Directory Domain Controllers and Microsoft Exchange Server 2003, 2007 and 2010.

WAN Administration – Manage remote sites in Alabama, Texas, Florida, Virginia and California.

Security – Server, Workstation Hardware, Firmware, and Application patching to include Information Assurance Vulnerability Assessment: Administration, Maintenance and Technical. Data/File management, security group permissions, Group policies, MacAfee HBSS, Linux Red Hat, Unix Port/MAC Address Security, Public Key Infrastructure(PKI), Public Key Encryption(PKE) Black box, Snort and Source-fire products.

Customer service – Helpdesk Operator, Tier I and Tier II Administration

Hardware – Dell, HP, Lexmark, Xerox hardware replacement intermediate liaison.

Software – Management, installation and implementation in accordance with DON Application and Data Base Management System (DADMS) and SUPSHIP procedures.

Responsible for baseline workstation imaging, and deployment of network workstations.

Blackberry Exchange Server Administrator – manages the loading, updating, security, procedures, and connectivity of multiple Blackberries’ local and all remote sites.

Instructional and procedural document drafting for users and remote technical assistance.

OCT 2007 – DEC2008 Assistant Command Security Manager and Administrative Support

CACI Inc. Contractor, CPRW-5, NAS Brunswick ME

General Clerical Duties – electronic and hard copy chronological and alphabetical filing, classified and unclassified correspondence, mail clerk, video teleconference, phone and fax services, receptionist, and scheduling.

Assistant Command Security Manager – tracking classified material, verification of security clearance, process incoming and outgoing visit requests, training, procedures, policies, and oversight.

Classified Mail Clerk – processing of all incoming and outgoing classified registered and FEDEX mail.

System Administrator and repair for LENEL SQL Security System – manage maintenance, repair, administrative processing and reports.

CCTV Security Camera System – management, maintenance, repair, administrative processing and reports.

MAR 2003- OCT 2007 Information Systems Division Manager & Assistant Physical

Security Manager, CPRW-5, NAS Brunswick, ME

Provides technical, administrative, and policy support to command users, four subordinate deployable patrol squadrons, and six supporting commands, totaling over 1700 people. Support includes counsel and assistance with IT technical and administrative issues, security programs, and liaison with Navy Marine Corps Intranet (NMCI) personnel on hardware and software issues.

Manages supply for IT equipment by maintaining inventories, budgeting, pricing and purchasing through coordination with Supply personnel.

Manages and maintains a complex building security system, comprised of networked Lenel computers, wiring cabinets, proximity card readers, and closed circuit television cameras.

Assisted in managing physical security sites, implementation of security protocols and policies to safeguard against vulnerabilities.

Managed implementation of DMS messaging system for command and all subordinate commands. Also provides messaging technical support to command users for drafting, sending and disseminating message traffic.

Maintained site fileservers, exchange servers, routers and firewalls prior to outsourcing of Navy networks to EDS under the NMCI contract.

Webmaster for four Internet websites.

Created, configured and maintained user accounts across multiple operating systems. Authored various user guides to aid in technical support.

AUG 2002-MAR 2003 Instructor, Service School Command, Great Lakes, MI

Responsible for curriculum development and instruction of Information Systems, Naval communications and lab demonstrations/exercises.

Provided military, apprenticeship and specialized skills to 2600 students.

MAY 2000-AUG 2002 Communications Officer, LAN Administrator/Security Manager, Local Element Custodian & Physical Security Manager, USS Osprey, Ingleside, TX

Managed UHF, VHF HF, and satellite communications vital to shipboard missions.

Systems Administrator for a Windows and Microsoft Exchange network.

Directly responsible to the Commanding Officer for management, safeguarding, and handling of classified and COMSEC hardware and material.

Operated and managed telecommunication transmissions, computer networks, and terminal processing equipment.

Maintained physical security utilizing armed security force.

OCT 1997-MAY 2000 Tactical Support Supervisor & COMSEC Local User, Tactical Support Center, Keflavik, IC

Supervised the coordination and implementation of training for 23 personnel.

System Administrator for the Defense Communications Circuit Subsystem, a UNIX based system.

Responsible for the inventory, safeguarding, use and destruction of classified and COMSEC material.

MAY 1994–OCT 1997 Tactical Support Supervisor & COMSEC Local User, Tactical Support

Center, NAS Brunswick, ME

Supervised the coordination and implementation of training for 23 personnel.

System Administrator for the Defense Communications Circuit Subsystem, a UNIX based system.

Responsible for the inventory, safeguarding, use and destruction of classified and COMSEC material.

MAY 1991 - MAY 1994 Communications Supervisor, COMSEC User, & Teletype Repair Supervisor,

USS Saratoga

Responsible for over 200 voice and data communications circuits.

Established standard operating procedures for the setup and operation of all equipment to include contingency plans in the event of equipment failure.

Maintained 125 Automated Send and Receive teletype units, which were integrated with onboard computer systems.

Responsible for the inventory, safeguarding, use and destruction of classified and COMSEC material.

Maintenance Work Center Supervisor, Manage the Shipboard planned maintenance, submitted configuration changes and approved supply ordering via the SNAP and Micro-SNAP systems.

AUG 1988 – MAY 1991 Communications Watch/Teletype Repair, USS Abraham Lincoln

Responsible for over 168 voice and data communications circuits.

Established standard operating procedures for the setup and operation of all equipment to include contingency plans in the event of equipment failure.

Maintained 168 Automated Send and Receive teletype units, which were integrated with onboard computer systems.

Responsible for the inventory, safeguarding, use and destruction of classified and COMSEC material.

Maintenance Repairman, Performed Shipboard planned maintenance, updated configuration changes requests and requested supplies via the SNAP and Micro-SNAP systems.

CERTIFICATIONS & EDUCATION

Microsoft Virtual Academy – Windows Server 2012 RS Essentials – January 2016

Microsoft Virtual Academy – Modernize your – January 2016

Windows Operating System Security – US Department of Homeland Security - January 2016

Microsoft 70-271, MCP 2.0 - Certified Professional, VTEC Portland ME, February 2011 (7977302)

Microsoft 70-272, Desktop Support Technician, VTEC, Portland ME, February 2011 (7977302)

COMPTIA Security + Certification, VTEC, Portland, ME September 2010(COMP001020116579)

Microsoft FrontPage (HTML & Web Design), VTEC, Portland, ME

Microsoft Network Administrator, VTEC, Portland, ME

Microsoft Exchange Server Administrator, VTEC, Portland, ME

FrontPage 2000 and 2003, VTEC, Portland ME

Navy Basic Instructor, Great Lakes IL, September 2002

Navy Leadership Development Program, Ingleside TX, May 2001

Navy Information Systems Administration, Pensacola FL, July 2000

Navy Information Systems Technician, Keflavik IC, March 1999

First Line Leadership Development Program, Keflavik IC, March 1999

GED, Lisbon High School, Lisbon ME, 1995

Updated: 17DEC2016



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