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Customer Service Technical Support

Location:
Miami, FL
Posted:
March 29, 2017

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Resume:

Ernesto Fabian Gonzalez

786-***-****

*********@*****.***

Skilled technician with more than 15 years of customer service in high volume work environments related to computer systems, hardware, and software

WORK EXPERIENCE

E-Commerce Manager

Brasileras Us Llc (Flip Flop Company) Miami, FL 2015-Current

Set up and managed online retail accounts & sales through Amazon, Ebay, Etsy, Bonanza

Designed and maintained company’s website in HTML, using Prestashop and Godaddy Hosting.

Provided technical support and online back office management.

Initiated and developed online payment accounts in Authorize.net, Heartland

Coordinated flash web sales with companies such as Zulilly, Pick your Plum, Jane.com, Groupon, Hautelook

Store Manager, Sales Representative

It Cell Inc. (Authorized Agent AT&T Wireless) Miami, FL 2006 to 2015

Supervised and trained technical support employees

Coordinated technical support for mobiles and tablets (Apple, Android, Windows, Blackberry)

Trouble shoot, answered questions, provided professional advice to customers

Increased sales and generated new activations and upgrades providing skilled customer service for Wireless, Wireline, DSL, Direct TV & U-Verse clients in both Business and Home

Computer Technician & Sales Representative

Impact Computer Miami, FL 2004 to 2005

Repaired computers and provided technical support

Performed hardware and software upgrades.

Worked Front Desk in customer service and sales

PROFESSIONAL KNOWLEDGE

Windows XP, 7, 8, 10, Microsoft Office 2010, Office 365, Quickbooks, Agiliron, Ubuntu OS, CentOS.

Windows Server 2008, 2012, Microsoft Active Directory, DNS and DHCP

Network Systems (IPv4, Routers, Firewalls, Switches)

Virtualization, Microsoft Hyper-V, VMWare Flash Player, VMWare Workstation

Oral and written communication skills English & Spanish

EDUCATION

Microsoft IT Academy: Comptia (A+, N+) The English Center – Miami, FL 2016 - current

ESOL Academic Skills The English Center – Miami, FL 2016

AT&T University courses 2006 to 2015

Graphic Design University of Buenos Aires (UBA) – Buenos Aires, Argentina 1997 to 1999

Electrical Technician with Electronics Orientation High School –Buenos Aires, Argentina 1996



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