Customer Service Technical Support
Resume:
Ernesto Fabian Gonzalez
*********@*****.***
Skilled technician with more than 15 years of customer service in high volume work environments related to computer systems, hardware, and software
WORK EXPERIENCE
E-Commerce Manager
Brasileras Us Llc (Flip Flop Company) Miami, FL 2015-Current
Set up and managed online retail accounts & sales through Amazon, Ebay, Etsy, Bonanza
Designed and maintained company’s website in HTML, using Prestashop and Godaddy Hosting.
Provided technical support and online back office management.
Initiated and developed online payment accounts in Authorize.net, Heartland
Coordinated flash web sales with companies such as Zulilly, Pick your Plum, Jane.com, Groupon, Hautelook
Store Manager, Sales Representative
It Cell Inc. (Authorized Agent AT&T Wireless) Miami, FL 2006 to 2015
Supervised and trained technical support employees
Coordinated technical support for mobiles and tablets (Apple, Android, Windows, Blackberry)
Trouble shoot, answered questions, provided professional advice to customers
Increased sales and generated new activations and upgrades providing skilled customer service for Wireless, Wireline, DSL, Direct TV & U-Verse clients in both Business and Home
Computer Technician & Sales Representative
Impact Computer Miami, FL 2004 to 2005
Repaired computers and provided technical support
Performed hardware and software upgrades.
Worked Front Desk in customer service and sales
PROFESSIONAL KNOWLEDGE
Windows XP, 7, 8, 10, Microsoft Office 2010, Office 365, Quickbooks, Agiliron, Ubuntu OS, CentOS.
Windows Server 2008, 2012, Microsoft Active Directory, DNS and DHCP
Network Systems (IPv4, Routers, Firewalls, Switches)
Virtualization, Microsoft Hyper-V, VMWare Flash Player, VMWare Workstation
Oral and written communication skills English & Spanish
EDUCATION
Microsoft IT Academy: Comptia (A+, N+) The English Center – Miami, FL 2016 - current
ESOL Academic Skills The English Center – Miami, FL 2016
AT&T University courses 2006 to 2015
Graphic Design University of Buenos Aires (UBA) – Buenos Aires, Argentina 1997 to 1999
Electrical Technician with Electronics Orientation High School –Buenos Aires, Argentina 1996
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