Sales Service
Resume:
Deborah Butler
Wilmington, DE 19802
***********@*****.***
Work Experience
Collections Specialist
Simm Associates Inc
Newark, DE
March 2015-July 2015
●Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
Advise customers of necessary actions and strategies for debt repayment.
Persuade customers to pay amounts due on credit accounts, damage claims
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
Assistant Manager
Rite Aid
West Chester, PA
February 1992-February 2013
●Resolve customer complaints regarding sales and service
●Oversee regional and local sales managers and their staffs
●Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale
●Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
●Determine price schedules and discount rates
●Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase
●Review operational records and reports to project sales and determine profitability
●Direct foreign sales and service outlets of an organization
●Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business
●Monitor customer preferences to determine focus of sales efforts
●Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs
●Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions
●Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations
●Assess marketing potential of new and existing store locations, considering statistics and expenditures
●Represent company at trade association meetings to promote products
●Establishing and Maintaining Interpersonal Relationships
●Guiding, Directing, and Motivating Subordinates
●Developing and Building Teams
●Making Decisions and Solving Problems
●Developing Objectives and Strategies
●Coaching and Developing Others
●Resolving Conflicts and Negotiating with Others
●Staffing Organizational Units
●Coordinating the Work and Activities of Others
●Organizing, Planning, and Prioritizing Work
●Interacting With Computers
●Provide Consultation and Advice to Others
●Scheduling Work and Activities
● Experience with: Contact management software, Customer relationship management CRM software, Data entry software, Desktop computers, Email software, Inventory software
Education
High School Diploma or Equivalent, General Studies
East High School
West Chester, PA
September 1985-June 1998
References Available Upon Request
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