Customer Service Manager

David Harmon

**** ***** ** *****: 651-***-****

North Branch, MN 55056 E-mail: acziyn@r.postjobfree.com

Objective: Management – Customer Service Focus

AREAS OF EXPERTISE:

Human Services

-Trained and developed employees to meet needs of retail and contract service.

-Created and administer programs to develop leadership employees into upgraded roles in company growth.

-Developed and created resources individually as well as corporately to enhance training aids to increase productivity, safety, and security.

-Maintained and developed goals for local and corporate service and financial improvements.

Human Resources

-Responsible for interviewing and hiring employees to create excellent customer service team.

-In cooperation with corporate HR counseled and disciplined employee group to maintain excellent customer service team.

-Processed departmental layoffs due to downsizing or loss of contracts.

-Added to work group upon new business opportunities.

-Processed payroll and timesheets to create accurate pay for hours worked to employee group.

Customer Service

-Created environment of company ownership and guidelines to employees to make decisions that meet customer and corporate expectations.

-Interacted directly with customers with unsatisfactory service; answer the complaint to achieve satisfactory outcome and retain customers.

-Worked locally and corporately to develop company branding; defining and creating unique service promise to customers nationally.

Work Experience: Frontier Airlines – PHX/IAH/MSP - 2000-2008

Supervisor/General Manager

Primeflight Aviation Services – MSP - 2009-2015

General Manager

Simplicity Ground Services – MSP – 2015-2016

General Manager

Eastridge Workforce Solutions – North Branch, MN – 2016-2016

Onsite Administrator

Studies: Aviation Management, Mathematics, and Business Management – Various Colleges, USA.

Contact this candidate