Project Manager Management

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Betania Calderon Valenzuela **** Bird Rd, unit 410 1+954-***-****

Miami, FL 33146 aczix2@r.postjobfree.com

Skype: Betania.calderon

PROJECT MANAGEMENT AND BUSINESS ANALYST PROFESSIONAL CAREER SUMMARY & CAREER OBJECTIVE

Results-driven IT Project Manager, with over ten years of experience in the field of engineering and Information Technology, proven track record of consistently completing projects with high energy and dedication, on time and as per specifications. Outstanding analytical and managerial skill, and the ability to thrive under pressure.

KEY SKILLS & CORE COMPETENCIES

Project Management Excellent analytical and managerial skills Ability to multitask Client Relations External Vendor interaction Quality Assurance Team Building/Training Process development /Improvement

CAREER TRACK & PERFORMANCE DRIVING FORCES

Business System Analyst (Freelance) Miami, USA.

World Cast Live Inc. March 2016- Present

Purpose and scope: Develop technical solutions to business requirements and projects, analyzing, defining, and documenting different kind of requests related to online broadcasting technology. Creation of risk management, business process definition, scoping and planning, technical component definition, mock up creation and systems proposal. Organizational Impact Contributions:

Deliver complete design, including technical architecture and business and technical context, in innovative and high impact project and requirement. CRM Specialist-Team Leader Santo Domingo, DN.

CODETEL y Claro Dominicana October 2011-April 2015 Purpose and scope: In charge of a team of developers and business analysts, and responsible for leading the development and implementation of IT projects and business requirements. Negotiate IT services with partners and suppliers. Also in command of ensuring that the companies and its customer goals are aligned and met. Organizational Impact Contributions:

Work with key players identifying system requirements and defining ongoing business goals

Manages/oversees multiple, concurrent and often disparate tasks for projects that often involve innovative applications developed in languages such as JAVA, .Net., dissimilar systems, as well as web applications and highly complex system integration and linkages. Those applications are used by Customer Operations Departments and Customer Self Service and decrease costs of the operations and increase the revenues.

Led Sr. Business Analyst and system engineers, accomplishing the highest number of requirements completed period by period.

Improved internal processes, getting more fluid the labor of the contributors

2013 Quality award winner for Cell Phone Equipment Warranty Project BETANIA CALDERON VALENZUELA

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Senior System Analyst Santo Domingo, DN.

CODETEL y Claro Dominicana November 2002 -October 2011 Purpose and scope: Served as Project Manager during implementation of new requirements and system version, analyzed continuous improvement and engineering planning activities. Execute and coordinate test of updates of the system to support the quality of the operations and to guarantee its stability

Organizational Impact Contributions:

Contributed to the development of the process of customer satisfaction, raised in 20%.

Implemented high improvements and projects of a CRM (Customer Relationship Management System).

Assessment, definition of functionalities and testing of a new application of CRM

Quality award winner for Migration of wireless clients to CRM System Project

Test Support Auditor Santo Domingo, DN.

Verizon \CODETEL February 2001-November 2002

Purpose and scope: Create an end-to-end test plan; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. Work closely with the IT developers and users with the intent to develop their skills and new business solutions. Troubleshoot reporting and processing problems and assist in upgrades to Customer Operation system.

Organizational Impact Contributions:

Participate in Customer Relationship Management Application Project.

Implementation of a new application for Claim Reporting Customer Services Representative Santo Domingo, D.N. Codetel August 2000-February 2001

Purpose and scope: Serves customers by providing product and service information; resolving product and service problems.

Organizational Impact Contributions:

Get continues development in the management of a customer. LEARNING CREDENTIALS

Master of Science in Health Information Management, Millennia Atlantic University, (In progress) Post graduate Diploma - Project Management, Universidad de León, 2009 Diploma in Mid-Level Management, Infotep, 2011

Bachelor of Civil Engineering, Instituto Tecnológico de Santo Domingo, Dominican Republic 2004 ADDITIONAL QUALIFICATIONS

Computer skills: Office, Autocad, Microsoft Project, CRM application, Visio, RISA, SQL, SAP Languages: [Spanish - Native], [English – 2nd. Language], [French - Basic], [Portuguese - Basic] REFERENCES AND FURTHER DATA PROVIDED UPON ESTABLISHMENT OF MUTUAL INTEREST

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