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Customer Service Support

Location:
Bakersfield, CA
Salary:
50K
Posted:
March 28, 2017

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Resume:

Brian Verrell

661-***-****

aczimo@r.postjobfree.com:aczimo@r.postjobfree.com

mailto:aczimo@r.postjobfree.com

NETWORK ANALYST/ENGINEER WITH 10 + YEARS EXPERIENCE

Summary of Skills

A highly accomplished, dedicated, and disciplined network professional seeking to contribute to and grow with a dynamic, progressive, and innovative organization. Recognized as a team player and a performer, consistently completing assignments on time and under budget. A troubleshooter able to effectively and efficiently resolve issues and meet and achieve challenging goals and objectives. Direct and decisive leader with a “hands-on” management style. Results-oriented individual with an exemplary track record of success in safety and regulatory compliance, quality control, customer service, and operations installation, maintenance, and repair.

Core Strengths

* Diagnose/Troubleshoot problems

* Security Systems Operation

* Cisco / Allied Telesis Network Equip.

* Fiber optic cabling & termination

* CAT 5e & 6 Cable Distribution

* Budgeting & Scheduling

* OSHA Regulatory Compliance

* Operations Maintenance

* Installation, Service & Repair

* Com Circuits: MPLS, T-1, Pots

* Quality Control

* Employee Supervision

* Team-Oriented Leader

* Planning & Development

* Customer Service & Support

Training & Certifications

Cisco CCNA Certification Training

GVF Satellite Installation & Maintenance Certification

iDirect & Hughes VSAT Systems & Installation

AXIS Security Camera Systems Certification

DVR’s & Surveillance Cameras Systems

Printers, Copiers & printing services

Mobile device integration & support

VOIP via Cisco Call Manager - Cisco Unity Messaging

Nortel PBX Meridian 1, CICS, MICS Key Systems

Nortel Call Pilot & Meridian Mail Voice Mail systems

AT&T Lucent Basic Partner Systems & Merlin Legend Schools

AMP, Systimax, Hubbell, Leviton Structured Cabling Systems Certifications

AVAYA PBX Systems – Merlin Legend & Magix, and Partner ACS Systems

Key Qualifications / Highlights of Professional Experience

●Installation, maintenance and troubleshooting of data networks & phone systems (Nortel, AVAYA, Vodavi, Panasonic, NEC, and others)

●SCADA systems support (Siemens, Rockwell, RS Linx, Wonderware)

●Extensive knowledge of engineering network operating systems, network equipment and networking protocols

●Strong time management skills; highly organized, self-directed, and efficient; consistently meeting stringent deadlines.

●Employee supervision and project operations management

●Excellent interpersonal skills; team player

●Extensive and unparalleled customer service, support and on-site instruction

●Ability to quickly and appropriately troubleshoot and repair problems onsite, with proven cost effectiveness

●Performed duties as Plant Technician skilled in splicing, defective pair isolation and recovery, and experience working with fiber to create backbones from MDF to IDF’s

●Coordinated job sites, ordered parts, and managed inventory

●Tested and maintained fiber optic, MPLS & T-1 circuits, integrated into network routing equipment

●Proven experience in telecom and network operating system troubleshooting, tech support and customer service

●Reviews, evaluates and repairs network system failures to ensure prompt resolution and minimal disruption to service

Page 2

Employment History

US Computers Corp. \ Chevron USA Bakersfield, CA 10/2015 - 07/2016 IT Systems Admin - Technician: Sycamore Cogen CPEM

Provided IT support for Cogen facilities including PC help desk support, Network & wireless support. Telecomm connectivity, Security camera support and print fleet management.

PCM \ Chevron USA Bakersfield, CA 06/2014 - 06/2015 Communication Network Analyst : SCADA Server Team

Provided knowledge of Chevron systems for the LOWIS threat analysis for the “Protect the PCN” project. Working with

a team of networking experts to identify possible weaknesses and improper system configurations. Provided skilled technical

support for remediation and SCADA PLC network communications and associated equipment for area wide PLC back up

system. (Auto Save). Provide support for VM Ware equipment installs & VM sphere changes.

CompuCom Systems \ Chevron USA Bakersfield, CA 04/2012 - 08/2013 Telecom / Network Support Technician:

Provided Telecom, Data Network, MW and RF support to pipeline and office installations. Worked independently and provided skilled technical support for installation, configuration, maintenance, repair and troubleshooting of telecommunications systems and associated equipment including Radio Frequency (RF) and Microwave (MW) communication systems, VSAT, local office phone systems and related equipment.

Installed and maintained VSAT (Satellite Communications) systems for SCADA support. Installed and maintained Microwave Radio networks for SCADA support (MDS radios). Frequent use of T-1 and LAN analyzers and Birdog Satellite meters. Knowledge and use of multiple data communication methods (Ethernet, serial, etc.). Installed and maintained network and phone system infrastructure at local Chevron offices. Performed basic AC and DC power installation and troubleshooting on RTU and Communication panels. Knowledge of RTUs and end devices (OMNIs, Allen-Bradley PLCs, Rosemount transmitters, PEXPs).

Required frequent travel across the area. Worked independently, used excellent technical skills, abilities to communicate and interact with customers, excellent driving record, as well as an extreme focus on safety.

AlonUSA / Paramount Refinery, Bakersfield, CA 03/2004-01/2012

Flying J / Big West of California LLC

Senior Telecom Network Engineer

Working first as a contractor, then hired as an employee for over 8 years. Tenure has encompassed many facets of IT. Supporting, programming, and repair of a 600 set Nortel Meridian 1 PBX system. The system included 2 remote loops, originally over microwave T-1’s, that I converted to T-1 multiplexers over fiber. Support and troubleshoot all data circuits on the premises. I also implemented a pair of Polycomm Viewstation MP video conferencing systems onsite and integrating them onto the WAN/LAN. During my time there I implemented a complete cable and hardware transition from a 16mb Token Ring / 10 base 2 over IBM type 1 cabling to the current CAT5e, and a complete transition to a new server room with a CAT6 and fiber optic integration. Implementation of SCADA tank gauging system with network tie-in to process control network. Worked closely with instrument tech troubleshooting and diagnostic work on analyzer network.

Worked on the CCURE security badging and control access system involving a complete upgrade. Installed an AXIS Video surveillance system and installed a recent expansion of that system. PC Desktop with current environment at the sire is a combination of Windows 7 & Windows XP. Office environment included a recent upgrade to Microsoft Office 2010. Print fleet management, repair and logistics: HP & Ricoh printers, Cannon Image runners (combination printer, copier & scanners). HP mfp copiers and various e-document sending. Installation of TopTech and associated metering system to a new offloading rack and integrated to the current terminal management system (TMS6), adding scale/weight system to TMS and adding BOL printing.

Worked with third party vendors. Responsible for assisting with the day to day support needs and providing computer systems support and services for a variety of operating systems. Handled hardware/software support and maintenance, office administration tasks, and other similar functions. Proficient in all Microsoft Software and Lotus Notes.

Page 3 BRIAN VERRELL 661- 201-8295

Employment History Continued…

Bass Telecom/Data-Comm Services, Bakersfield, CA 03/1995-03/2004

Senior Telecommunications Technician / Project Coordinator / Contractor work at the BAKERSFIELD REFINERY

Specializing in PBX and small system installation, programming and maintenance with the following: LUCENT/AVAYA: Definity, System 75, System 25, Merlin Legend & Classics. Partner ACS, Plus & Partner Mail & Partner Mail VS. NORTEL: SL1 and Meridian 1, Meridian Mail, NORSTAR: Modular ICS & Compact ICS, Voice Mail systems. EXECUTONE: Commdial, PANASONIC: DBS and 820. Fully certified in the installation and termination of CAT6 and CAT5e (Gigaspeed and Enhanced) cabling and system setup. Seicor, 3M, AMP and Lucent / Systimax fiber optic termination and systems integration. Labor and materials allocation on specified projects. Tracking of time, materials and costing of completed jobs, plus resource management and customer relations.

Education

Fire Controlman “A” School (36 weeks)

Studies included: Advanced electronics training

Fire Controlman “C” School (20weeks)

MK152 Guided Missile Computer Complex – 30 credits

Bakersfield College, Bakersfield, CA

Major: Electronics / Communications

2 years

East Bakersfield High School

Graduated



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