Cyra S. Talton

**** ******** ***, ********* **, *9044

Contact HM: 702-***-****

Cell: 310-***-****

Email: acziku@r.postjobfree.com

Excellent communicator with 20+ years in Quality Assurance overseeing testing staff and customer service activities for all assigned application and deployment.

Strong organizational skills

•Basic understanding of software processing

•IN and Out bound call center, software, and warranty sales

•Performance load and stress testing and analyzes result

•Perform assigned testing as per the test plan; document and report all discovered problems

•QA Automated testing, Regression testing, Web Services, UAT testing, Mock-ups and Green screens

•Mobility services, and Web testing

•Investigate and resolve defects/issues

•Legalize manuals, EULA (End User License Agreements) and Box Art

•Coordinate and conduct Unit Testing

•Experience with end-to-end software testing

•White/Black box testing

•Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Oracle, Java, Net 4.0, and Jira

•Windows 9/ 8.1/ 8 / 7 / Vista / XP

•Hotel LMS System, RPG, AS400, PMS, CMS, IGT, PBX, SDLCs and ACSC

Quality Assurance Test Engineer at (Caesars Entertainment)

September 2015 to December 2015

VDart, Inc. – Alpharetta, Georgia

Responsibilities – Create test plans, develop and execute create test scripts and user stories, ensure automation testing is running and identify, track and log any defect into MySQL or ALM database system. Work closely with management, developers and testers, focusing on overall improvement.

Run automated functionality, regression, and stress test infrastructure for windows AS400 LMS (PMS) hotel green screen system. I host daily status report meetings with off sure teams.

Quality Assurance Test Engineer

February 2013 to September 2015

Viad / Global Experience Services Corp. – Las Vegas, Nevada

Responsibilities - Analyzes failure/success of scripts and makes modifications as required. Also execution of test plan continually analyzing test efforts for completeness.

Provides feedback to Project team on the current status of modifications and enhancements being tested

Coordinate the creation of the test artifacts including automation test cases, writing adapters/plugins, demos, defect reports, code reviews, test case reviews and automation architecture and implementation, web base application using Oracle, Java Script, GUI tool, and Net Framework 4.0.

Ensure automation has high availability and identifies tracks and logs defects.

Develop utilities to test, track different phases throughout SDLCs, and verify software defects as part of our automation efforts.

Help other members of the team understand how to improve the quality of their work through improved automation and tools.

Create automated functional, regression, and stress test infrastructure for windows / MetroApp and cross platforms.

Strong communication skills – Work closely with internal/cross functional teams (QA, Development, Product Management, etc.) to help issues get resolved

Quickly ramp up on new projects and be able to multitask between different projects as needed

Test database and report data issues, verified fixes, check all browser, load and stress test

Quality Assurance Analyst

October 1997 to April 2011

Activision/Blizzard Inc. – Santa Monica, California

QA Project Lead overseeing 10-15 testers in their daily duties in relation to the test cycle. Contribute feedback at early stages of development, assist production in managing “A” severity issues in the database, and performed analysis of software products at all stages of development.

Help other members of the team understand how to improve the quality of their work through improved automation and tools.

Create automated functional, regression, and stress test infrastructure for windows / MetroApp and cross platforms.

Strong communication skills – Work closely with internal/cross functional teams (QA, Development, Product Management, Legal, etc.) to help issues get resolved

Quickly ramp up on new projects and be able to multi task between different projects as needed

Test database and report data issues, verified fixes, check all browser, load and stress test.

Moby games - Few products I’ve helped released; F.E.A.R, Spider-Man, Call of Duty, World of War Craft

Quality Assurance Tester

September 1995 to October 1997

Disney Interactive Media – Burbank, California

Performed day to day analysis and examination of entertainment software and associated material to verify proper functionality data content, performance, usability, playability and hardware/software compatibility throughout the QA test cycle.

Produced detailed and concise reports specifying anomalies with software products and verified

Fixed issues.

Conduct software requirement analysis requiring knowledge of Microsoft Sony and Nintendo Certification Requirements.

Reason for leaving – Advancement.

Customer Service Representative

April 1990 to September 1995

Phillips Consumer Electronics Co. – Carson, CA

Provided information to customers regarding accounts or specialized programs in-person or over the phone or performing specialized work various aspects of customer service billing and collection, including data entry, customer account research and resolutions, troubleshooting and overall customer support for on-site service license agreements and warranties, including PC software support and telephone sales

for CD-Interactive products, answer 50-100 calls daily.

Reason for leaving: Office closed due to discontinuance of product line.

Educational Background

Los Angeles Trade Technical College 1989

Los Angeles, California, USA Business Administration

El Camino Real High School 1988

Woodland Hills, California, USA

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