CYNTHIA P. ROGAN

**** ***** ******** ****: 757-***-****

Norfolk, Virginia 23509 Cell: 757-***-****

Email: aczikp@r.postjobfree.com

EDUCATION

Bachelor of Arts, 1985, Old Dominion University, Norfolk, Virginia.

Major: English. Minor: History

QUALIFICATIONS

Substantial experience and outstanding skills in customer service with thirty years at Western Pest Services/Orkin Commercial Services.

Excellent organizational skills.

Able to work under pressure, resolve customer issues, and deal with difficult clients.

Excellent interpersonal skills and ability to work well with others.

WORK HISTORY

1986-Present Western Pest Services, Inc/Orkin Commercial Services., Virginia Beach, Virginia

Commercial Customer Services Representative

Responsible for all aspects of running the commercial desk

Responsibilities include:

Daily scheduling of eight technicians for the whole Hampton Roads area.

Scheduling all new commercial accounts and maintaining current schedules for commercial accounts such as Wells Fargo, two Print Pack locations and all Sentara Healthcare, Riverside Heath Care, Bon Secours and CHKD locations.

Collections for commercial delinquent accounts.

Daily bank deposits for entire office for all customers.

Accepting all credit card payments for current customers and charging them daily.

Creating invoices and billing commercial customers on a daily basis.

Resolving all commercial customer issues on a daily basis.

Running daily, weekly and monthly accounting reports.

SKILLS

Proficient in Microsoft Word

Highly skilled in all aspects of company accounting system

Excellent working knowledge of Internet for research and collection efforts

Proficient in new BOSS computer system

Highly skilled in customer relations and customer care

Excellent time management skills

REFERENCES

References available upon request.

Contact this candidate