Engineer Technical Support

EDUCATION

Masters of Science in Electrical Engineering

California State University, Fullerton Anticipated May 2017

GPA= 3.49

Bachelor of Science in Electronics & Instrumentation Engineering May 2012

Maharishi Dayanand University (MDU), India

TECHNICAL SKILLS

Software: AWS(Amazon EC2, S3, RDS, IAM, Route 53, VPC), Putty, NMS, Metasolv M6, wireshark.

Networking Protocols/Tools: IPsec, Ethernet, TCP/IP, UDP, NAT, DHCP, DNS, OSPF, HTTP.

Networking Devices: Tejas & ECI Equipment, Huawei, Cisco Routers.

EXPERIENCE

Intern, Groupware Technologies, California, USA May 2016-August 2016

Worked on Amazon Web Services (AWS)

Hosted Static Website on Amazon S3 wherein I created multiple buckets and also redirected requests to others.

Created an RDS instance in parallel with the boot strap script in order to install apache PHP and connected the same via internet.

Created my own VPC with 3 subnets in different availability zones and added internet gateway in one subnet so that same can be ping via internet

Installed multiple servers and nodes, assigned IP to multiple nodes in the chassis for different vendors like Uber, PayPal.

Senior Network Engineer, BHARTI AIRTEL, India September 2012 - July 2015

Worked as a deployment engineer for wire line delivery of ISP, MPLS and Point to Point network links that involve national and international customers.

Participated in customer kick off call in order to understand the exact requirement of customer, to prepare the comprehensive report for the order management team.

Worked with planning and infra team in order to provide error free links within the limited amount of resources.

SPOC for resolution of constraint cases of Airtel Business to enhance smooth flow of all national and international orders.

SPOC for inventory & Order Management in Metasolv (OSS-BSS system of Airtel) to ensure all inventory is correctly uploaded in system and also all the orders are closed and moved in time.

Coordinated between ISP, MPLS, SDH and different vendors team to provide technical support and scheduled the testing for Ethernet and SDH optical E1, E3, DS3, STM1, STM4, STM16, GIG ETHERNET, L1 ETHERNET, L2 ETHERNET, ETHERNET NNI LINKS link testing. Validated a number of test reports like checking number of ES, SES, latency and removed the errors according to the requirements of the customer.

Created database for Network POI Interconnect addressing interoperability issues &provides interdependency among MSPs.

Utilization of POI and timely trigger for additional interconnect and ensure no constraint.

Arranged the resources in advance to fulfill the future requirements for customers like BT, AT&T, Telestra, IBM, Google.

Arranged all kind of materials (MUX, SFP, patch chord, single and multimode fibers) required for the implementation of links from supply and chain management.

Created NNI (Network-to-network interface) links with our regular customers in order to give immediate service whenever required.

Provided end-to-end ownership for all service orders delivered to customers in committed timeframes to include order entry, order validation, order designing, order tracking, scheduling, etc.

ACTIVITIES

IJECT (International Journal for Electronics and Communications Technology) Publications

1. LTE and Voice over LTE - Vol 5.4-1, Oct - Dec 2014

2. SDH-Legacy and Scope - Vol 5.3-1, July - Sep 2014

CCNA certified (August 2012- August 2015)

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