Information Technology Management

JOSE CARLOS FIGUEREDO

Coral Gables, FL C: 786-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Systems Administrator, Network Analyst with over 10 years providing technical solutions through high-quality service and support. Seeking position in a challenging and rewarding tech environment. My ideal place is somewhere where i can expand upon my existing skill base while contributing to a highly professional I.T. team.

LANGUAGES

fluent in English and Spanish, written and spoken.

Working with shifting priorities Large computer networks Project Management

Disaster Recovery Critical thinking Disaster preparedness emergency management Wiring expertise Organized

Trained in security Quick learner

Team leader / Team player Complex data management Adept multi-tasker

Trained in counterterrorism strategies Trained in cross-cultural communication Web application developmentFull lifecycle development

IT security best practices Scalable systems

Cabling, cat5,6,7, coax, rj11

Telephony, Avaya IP office, Cisco unified communications, IPT

SKILLS

JavaScript

IT security best practices

Strong networking troubleshooting skills Cisco and HP switching

Firewall technologies, Palo Alto, Sofos Microsoft Clustering

Wireless Technologies Powershell automated Scripting

VMware ESXi, vSphere and Microsoft Hyper-V Backup and Restore technologies in Virtual Servers environment

Microsoft Windows Server,Windows Server 2008 R2, 2012, 2012 R2, 2016

Active Directory administration as an enterprise admin,

Microsoft ExchangeServer, 2007 SP1, 2007 SP2,

2007 SP3, 2010, 2010 SP1, 2010 SP2, 2013

Office 365 administration, One Drive, Cloud services Sharepoint Server

ADP Total Source time clock software Citrix Xen app, Xen Server

Citrix DAAS Microsoft SQL, Server SAN, NAS and FC

Linux Mac OS IOS

Solarwinds, papertrail, pingdom, librato, TraceView Web application development

WORK HISTORY

Information technology Specialist, Network Admin 40hrs per week, 01/2010 to 2016

South Florida ENT Associates – Miami, United States, FL

Enterprise administrator supporting 900+ users across state of Florida Help Desk, and Software specific diagnostic support

Online Marketing Director, I.T Projects Management. Performed Backups and Database updates.

Provide Help Desk support for employees with I.T related issues.

Work with allscripts E.H.R Work with Centricity Practice management Troubleshoot hardware and software problems, submit tickets to escalate issues.

Provide I.T consulting for new technologies that the company wants to use. Use of Avaya I.P office.

Management of Citrix Xen app Servers.

Enroll New employees in enterprise environment, Microsoft Server 2013, Outlook 365. Management of Rightfax servers.

Troubleshoot and maintain outlook 2010 servers. Manage and backup of Domain Controllers.

Manage Cisco ASA Firewall.

Visually inspected temperature sensors to maintain health of servers and network devices. Implemented and maintained firewalls, series switches and security appliances.

Reviewed logs for all networking devices for unresolved abnormalities and problems.

Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.

Tested and evaluated EMR and Citrix, software to improve performance and usability.

Communicated with vendors to resolve network outages and periods of reduced performance. ATT, Winstream, Comcast, KCDC.

Documented all server and network problems and other unusual events in detail. Upgraded and expanded network systems and their components.

Diagnosed system hardware and software problems using advanced root-cause analysis. Worked extensively with Cognus Impromptu, to schedule and store reports.

Trained all new employees including new Physicians in use of proprietary software and basic computer use

Scout Team Leader, 12/2006 to 06/2011

US. Army RSTA Squadron 72hrs per month – Ft Benning, Georgia/ Florida Operated and maintained communications equipment.

Served as custodian of classified documents. Expert in tactical and technical guidance.

Communicated urgent orders and directions effectively to team of 7 personnel.

Technology Operations/Production Specialist, 01/2006 to 01/2009

Resource Technologies Corporation 40+ hrs per week – 12555 Orange Drive Suite 4017 Davie Fl 33330

Set-up, operate and monitored computer and peripheral equipment, ensuring its effective utilization throughout Humana Hosted Managed Servers.

Coordinated with my supervisor's preventive maintenance and operating requirements, resolving all systems issues proactively.

Monitor multiple mainframe environments, handling all trouble-shooting activities by performing mainframe system IPL's and interfacing with support parties.

Ensure the proper functioning of various production tools and environments, including CA7 automated scheduling.

Identify processing issues including Abend restarts, JCL overrides, pre-processing, ad-hoc submissions, temporary CA7 database changes, and issue reporting and escalation.

EDUCATION

Bachelor of Science: Information technology / Network Systems Engineering, 2016

Barry University - Miami Fl.

Emphasis in Network Engineering

Continuing education in Computer Science/ Information Technology / Cybersecurity Coursework in Engineering

Certifications: Comptia A+, Microsoft Certified Professional MCP, Microsoft Certified Specialist MCS, MCITP.

Currently Enrolled at FIU for Masters in Cyber Security, 2017

ADDITIONAL INFORMATION

Advanced coursework in Internet and Network Security

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