Customer Service High School

Rugenia S.Jefferson

Hello my name is Rugenia S. Jefferson and I'm a driven individual I take pride in all that I

have accomplish and the goals I set for myself. I know the true definition of hard work

and labor because that's what I do and was raised to do, work hard to make things

happen. I'm an high school graduate and went to college from there I've decovered that i have a true gift and talented to pick up things naturelly.

Milwaukee, WI 53223

acziff@r.postjobfree.com - 414-***-****

I come from a family of workers so as I got older the more I worked. My first major job was Jefferson cleaning

and I still work for this company ten years and still counting as needed its a family bussiness that im proud to be apart of. After ten year i've accomplished so much, as the years have went on i've been able to spread my wings and fly and experment and study new things when it comes to work. I've worked in clothing stores, call centers and now a bakery. I have been a leader not only in my family but also in my community as well as church. I work with our youth department in helping them tink out side the box and making there dreams an reallty. I look foward to what ever comes my way next I love being able to spread my wings and fly and learn from all my experience weather good or bad.

WORK EXPERIENCE

Closing baker, assistent manger, cake decortor

PICK 'N SAVE - Milwaukee, WI - November 2015 to Present

Responsibilities

As a closing baker my responsibilities are to assist customers with any questions or request they have from,

helping them find what there looking, placing orders, writing on cakes, baking cookies, decorating cakes, and

much more. As a assistent manger my job included stocking, ordering, filling grab and go bunkers, cake case and so on.

this position has really pushed me to be the best i know how to be and to never give up on what im trying to accomplish.

As a cake decortor my job includes mainly decorting cakes fruit tarts and so on. I love being an cake decortor when im

decorting i feel a relaxed and in my (zing) or in other words my zone.

Accomplishments

January 2016 i was named employee of the month nominated by my peers and supervisors.

Skills Used

Just a few skill you need to work in a bakery is to make sure u practices your craft and have thick skin and

have confidence and a passion for what you do when it comes to be a decorator.

Call Center Representative

U.S Cellular - Waukesha, WI - April 2015 to November 2015

Responsibilities

My job duties were to assist customers as they will call in to the call center. From helping with bill questions

to trouble shooting the customers phones. My duties was to assist in every way I could an to end the call with

an yes for Satisfaction.

Accomplishments

Working for U.S Cellular I received many customers satisfaction dynamic deed rewards for meeting the

customers need to a high standers. Not only did I receive awards I also received 2 company bonces for

performances.

Skills Used

Some of the skills you had to have was customer service skills,as well as listen skills to make sure your really

hearing with the customer is saying . Other skills included document the call as you go to make sure your

making key notes for why the customer is calling in and what accomplishment you had through the call.

House keeping/ security

Potawatomi Hotel& casino

Responsibilities

My job as an house keeper in the hotel was to clean rooms as fast as possible for the next guest to stay.

My job was to clean bath rooms make beds and so on.

My job as security in the casino was to keep watch at all times, my job was to know who, what, when, where, and how. If something went wrong with someones healthy security was the first responders we controlled the scene until first responders was notifeited and on the scene. If a fight broke out it was are job to controll the scene as well security was the glue to hold things togather.

Order selector

General Pet Supply - Milwaukee, WI - December 2013 to Present

Responsibilities

I am an order selector. I pick certain orders from an order screen and select then and ship them out.

Accomplishments

In this job I recived my license to operate forklifts

Skills Used

At this job I demonstrate driving forklifts skills and selecting skills.

Secretary/cleaner

Jefferson Cleaning and building maintenance - Milwaukee, WI - June 2006 to Present

Responsibilities

Setting up new clients aswell as ordering new metal. Calling employer as far as employee. My job also is to set

up meeting answer the phone when needed to be answered, write out referrals for payments. As an cleaner

my job is to go where ever I'm need to go clean as far as an house for housekeeping and factory for factory

cleaning and so on. Cleaning consists of deep cleaning, detail cleaning, and so on

Accomplishments

I was able to claim up the latter in this business started as a cleaner now a secretary and working my way up

even farther. I was able to complete high school and two year's of college working for this company. I leared

so much working for jefferson cleaning as far a people skills and relationships with many people.

Skills Used

In this job im able to multitas, with answering the phones being in charge of the employees and handling what

comes in as request. Im able to do more then one thing at a time in this job.

Beauty Advisor

walgreens - Milwaukee, WI - May 2009 to July 2012

Responsibilities

My job was to perform with in my section of job which was beauty, cosmetic. I worked in cosmetics I was in

charge of women product and baby products from female necessities body wash, lotion and so on and for

baby's, baby formal and so on.

Accomplishments

In this position I leared more about make up baby's milk and what the average women needs and wants in

there everyday life I find my self passionate in this area. I developed a love for mskeup and so on.

Skills Used

The skills I developed were people skills time management skills and just being able to make everyone that

came there feel special and have exactly what they needed.

EDUCATION

Education

M.A.T.C - Milwaukee, WI

2010 to 2012

medical assistance

Bryant& Stratton college - Milwaukee, WI

2012 to 2013

high school diploma in art history

Milwaukee Hamilton - Milwaukee, WI

2006 to 2010

SKILLS

I cook, bake, clean, I'm also a personal stylest and a Sunday school teacher. I work with youth on a d

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