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Customer Service Manager

Location:
Deerfield Beach, FL
Posted:
March 27, 2017

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Resume:

Faye Altoo Hall, MBA,LSSGB

Deerfield Beach, FL **442 - aczid0@r.postjobfree.com 954-***-****

Curriculum Vitae

EXECUTIVE BUSINESS MANAGEMENT IMPROVEMENT PROFESSIONAL

BUSINESS PROFILE:

Committed and dedicated business coach, organizational architect and leader, positive change driver and an unrepentant success addict endowed with a contagious sense of purpose. Who offers 15 plus years of multidisciplinary expertise at overseas in Organizational Effectiveness with a consistent record of excellence in a rich array of managerial and consultancy roles.

Worked as a key executive and also as an independent counselor in various areas in Business Management Development fields, gained conspicuous experience with proven success and earned a great reputation in the areas shown below.

MANUFACTURING, OPERATIONS and PROJECT MANAGEMENT

•Improved warehousing and service factors, (customer service, delivery systems) and received “the best servicing10 companies of the year” award

•Improved the production process, in this manner, prominently increased the “production per hour” numbers to 50%s in less than 6 months period,

•Built manufacturing Quality Control department, reduced the defect 75% and reduced wholesale defect returns to 0-2 count per month.

BRAND MANAGEMENT/ PR, MARKETING, WHOLESALE AND RETAIL MANAGEMENT

•Built International market, sold the $780.000 valued fashion products to European customers in two months period

•Increased the total sales from $100.000 -$125.000 to approx. $250.000-$300.000 per week with adding decoration projects, accessories, new styles and strategies,

EMPLOYEE RELATIONS, LEARNING & DEVELOPMENT, and CUSTOMER SERVICE

•Reduced employee turnover 60% -70%s with new systemization and employee wellness approach (which is considered as a –miracle- in textile industry).

Involved in all HR Functions, recruited, hired and trained (created on the job training sessions, seminars and sales force and customer service skills courses, created performance charts and reward systems

Generated organizational charts, performance measuring and rewarding systems SWOT Analysis, methods, graphical charts and reports

WORK EXPERIENCE IN THE USA

Sales Executive @Valpak Digital and print advertising 06/2015 - 09/2015

Housekeeping Inspector@ Embassy Suites and Hotels 12/2007 - 12/2008

Owner/General Manager@ Sofra Turkish Cuisine, 05/2003 - 03/2007

Interior designer/sales consultant and Assistant GM@ 02/2003 - 06/2005

Kittles Home Furnishing - Lafayette, IN,

Restaurant Manager: Buffets Inc. Cincinnati, OH. 03/2001 - 12/2003

EXECUTIVE WORK EXPERIENCE (OVERSEAS)

Before moving to the U.S.A in 1999 December:

Independent Business Consultant (contractor) KAFTAN CONSULTANCY

Manufacturing and Business Management Development, Bursa, Istanbul-Turkey

Assistant General Manager: ROYAL ERSU (MELIS) HOTEL Antalya TURKEY

Operations Manager Trainee and Manager: HOTEL GRANDE BADEKS Tourism A.S.

Bursa, Turkey

Manufacturing Process Authority and Operations Director TOROS METAL FACTORY LTD

Istanbul, Turkey

Director of Design and Marketing Departments BAROCCO FURNITURE MANUFACTURING

Co. Istanbul, Turkey

Vice President/Shareholder (Executive board member) KAFTAN APPAREL & TEXTILE Exp/Imp. Co.

Bursa and Istanbul

Retail Store Manager and Assistant GM. KAFTAN APPAREL LTD Bursa, Turkey

EDUCATION

FLORIDA ATLANTIC UNIVERSITY

Major: Project Management Certification Program

FLORIDA ATLANTIC UNIVERSITY

Six Sigma Green Belt Certification Program (Continuing April 2016 Grad,)

STRAYER UNIVERSITY Post- MBA

Major: Human Resources Management Post MBA Certification Program in Executive Human Resources Management

STRAYER UNIVERSITY MBA

Major: Master’s Degree in Business Administration with Concentration in Human Resources

MIMAR SINAN FINE ARTS UNIVERSITY Bachelor’s Degree Istanbul, TR-

Major: Architectural Faculty - Interior and Industrial design



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