Customer Service Microsoft Office

DEBORAH MALDONADO

**** *** **** **** *******, GA 30032 404-***-****(C) ******************@*****.***

Summary

A results-driven, dedicated professional with solid experience in administrative support specialist with experience in diverse business settings and proven leadership skills SUMMARY OF QUALIFICATIONS Over 20 years of experience working as Patient Access Supervisor. Extensive experience performing staff training and development and team-building. Skilled business professional with extensive administrative support skill set developed through experience as administrative assistance, supervisor and office clerk. Possess experience with Microsoft Office Suite, Epic,Krono and other applications/systems. Well-organized, self-motivated individual with ability to rapidly learn new tasks. Track record for consistently meeting or exceed goals and delivering a high level of job performance. Proven ability to build exceptional customer/client relationships. Excellent planner and coordinator for special events.

Skills

Team building & supervision

Customer service oriented

Staff training & development

Database management

Team building & supervision

Customer service oriented

Staff training & development

Database management

Team building & supervision

Customer service oriented

Staff training & development

Database management

Experience

Grady Health System, Atlanta, GA

1993 to 2015

Patient Access Supervisor

Supervised day-to-day functions of Patient Access Services to ensure accurate, timely and compliant registration outpatient, inpatient and emergency settings ensuring staff provided excellent customer service

Monitored 20 or more Patient Access Representatives work schedules and ensued adequate staffing

Managed and processed bi-weekly payroll using Kronos

Performed daily cash fund reconciliations, point of service payment collections, deposit validation and cash audits reports

Worked with HR with terminations, grievances and other difficult situations

Resolved patients concerns and complaints regarding patients’ accounts or interactions with staff

Consistently met or exceed rating on performance evaluations

Strother Food Service Company, Philadelphia, PA

1989 to 1992

Administrative Assistant/ Receptionist

Planned, organized, directed, controlled and supervised clerical staff and special catering events including meals for Job Corps

Working directly with COF administering payroll for 1,000 salaried and hourly employees

Scheduled and coordinated meetings, appointments and travel arrangements for executives

Responded to all customers’ inquiries and concerns developed strong relationship with internal and external customers

Earned reputation for maintaining honesty and producing high quality work with a positive attitude

Volunteer

New Horizon Senior Center

Senior Connections

2002 – 2006

2014 - 2016

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