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Program / Project Manager

Location:
Fairfax Station, VA
Salary:
Negotiable
Posted:
March 27, 2017

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Resume:

Gregory D. Almond, PMP, ITIL

Washington, DC Metro Area

aczic1@r.postjobfree.com 703-***-**** cell linkedin.com/in/gregalmond0609

IT Project Management Professional

Career Summary

Project Management Professional (PMP), ITIL certified & Top-Secret-cleared professional with 28 years’ experience in IT infrastructure, who served as senior company representative, responsible for managing all administrative, operational and technical requirements in both carrier and vendor networks. As a competent technical professional, I have extensive experience in planning and executing operations, improving service delivery, achieving customer satisfaction with quality benchmarks. My focus on meeting and exceeding customer needs and expectations are relentless. I pride myself on having built business with customers by delivering on promises and commitments, while promoting all Network infrastructure services (ITIL compliant).

Expertise

Program/Project Management Solution Implementation Technology Systems Integration

Change Management Processes Customer Business Needs Strategic Planning and Implementation

Solution Implementation

Education

University of Phoenix

Bachelors of Science Business Management, October 2007

Certifications

Project Management Professional (PMP) certification - August 2013

ITILv3. Certification - Foundation – July 2013

CompTIA Security ce + - October 2014

Masters Certificate in Information Technology Project Management – June 2001

Certified Scrum Master Certification (CSM) - expected April 2017

Clearance

Top Secret Clearance: 12/4/12 active

Experience

MAXIMUS Federal 11/2015 to Present

Lead Project Manager

Managed deployment and operational programs supporting the Defense Health Agency (DHA) Infrastructure & Operations (I&O) directorate. Responsibilities were comprised of planning, scheduling, coordinating, monitoring and closing out of the Military Health Service (MHS) deployment efforts.

Created deployment management plans to support on-site implementation of IT infrastructure solutions within the MHS production environment

Successfully planned, scheduled, and implemented on-site installations ahead of schedule and under budget

Monitored install daily reports to track progress, and address scope and related technical issues

Performed quality control audits on post-deployments

Key Contributions:

• Reduced labor hours spent on engineering issues by 10%, by collaborating with all divisions to eliminate redundancy and non-relevant in-field processes

• Managed operational procurement task order that ensure scheduling, financial and performance deliverables are met or exceeded

CAPSTONE CORPORATION 4/2015 to 10/2015

Program Management Analyst

This Program Management Analyst was a position of great responsibility encompassing administrative, supervisory, and executive functions that oversees all aspects of requirements development, validation, and solution strategies to meet US Army IT requirement needs.

Performed gap analysis to understand process deficiencies and ensure compliance

Reduced PM man-hours spent on Change Management (CM) by 14% by implementing solutions to streamline CM processes

Streamlined document repository for the enterprise, allowing more secure and efficient document management

Provided training of PM life-cycle and associated tools

Implemented Agile methodology for key area of the enterprise, reducing man-hours spent by 26%

Analyzed need for and assisted in development of Project Management Plans. Reduced PM man-hours spent to schedule projects 41% by successfully implementing standardized Microsoft Project schedule templates for pan-account use

Analyzed status of projects to include gap analysis

Identified risks and developed risk management plan to mitigate risks across the account

Mentored Project Managers by providing PMBOK guidance

NEC CORPORATION AMERICA, INC. 1/2007 to 7/2013

Program Manager of Network Engineering & Implementation Services

Over six years transformed financial performance from a negative gross margin to positive gross margin at 47% with P&L exceeding target. This was achieved through implementation of cross-team process improvements and effective checks and balances which grew revenue for the organization through effective expansion of existing accounts.

Managed 150 Full Time Employees (FTE) in an end-to-end deployment of large complex technical projects in AT&T support and services program. Installing more than 3200 network elements in ten years on AT&T transport backbone, generating revenue over $300M.

Concurrently improved Quality performance from less than 25% On-Time Delivery and 80% conforming audits to 99% On-Time Delivery and 99% conforming audits with sustained results. This resulted in $10 million in add-on work and the customer awarding NEC “Preferred Vendor” status in EF&I services

Conducted highly visible, time to market OC192 IP coast-to-coast Los Angeles – New York route implemented 3 weeks early. Delivery performed with flawless execution. This project unequivocally re-established NEC’s credibility with AT&T and re-entrenched its business interface as strategic vendor

Identified and communicated project visions, goals and strategic analysis (objectives) for the program

Significantly improved the optimization and coordination of all life-cycle stages, from order receipt to final billing

Reviewed, analyzed and recommended strategies with tiger team for, materials and promotions for effectiveness, and selling of network services to existing and new vendors

Managed performance to meet customer contract requirements (stated and implied) to meet stringent schedule, pricing, and quality metrics through accurate reports

Managed the negotiation and administration of assigned contracts and making sure they were in compliance with management objectives

Provided input in preparing request for proposals (RFP) and administering contracts

NEC CORPORATION AMERICA, INC. 1/2000 to 12/2006

Manager, Project Management

Managed 10 project Managers and 30+ support staff in a matrix environment, acting as focal point for project coordination, interfacing with customers, vendors, finance and sales on all aspects of service delivery

Collaborated with project teams in complete project life cycle management in implementation of routers, optical switches providing Data, Voice/VOIP and Video utilizing MPLS protocol

Responsible for supporting the Program Management Office including: tracking, planning, budgeting and monitoring of IT projects in a highly matrixed organization

Provided direction to customer installation technicians related to scheduling and availability of facility and technicians and associated methods and procedures

Designed, modified, installed, and/or maintained metrics that drove and measured team performance

Lead program/project meetings with abroad cross functional team to communicate the status of various projects, proactively managed issues/ risks,and understand the impact of any changes to business requirements

Served as Project Management liaison with other IT and business groups, business owners, and project managers obtaining project-based customer requirements (e.g., priority/specialty projects) to develop project design parameters and communicate requirements to Project Managers, and ensured timeliness and profitability

Managed the effort to Implement MS Project Server system within the PMO which provided the team with one software tool, templates, and workflow processes to run IT projects

Identified opportunities to streamline, automate and improved efficiencies to reduce costs

Grew business nearly 70% over 18 months as result of successfully establishing priority vendor status with multimillion-dollar customers

75% improvement in materials processing capability accomplished by partnering with internal groups to streamline and enhance processes supporting warehouse operations

Quality Skills

ISO-9000/20000 process and procedures compliance, AT&T TP76300 knowledge, TL9000

Accomplishments/Activities

United States Marine Corps (4 years) – Honorably Discharged



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