Customer Service Quality Control

JOHN GONZALES

**** **** ****** *, *******, TX *7023 • Home: 832-***-**** • Cell: 281-***-**** • ************@*****.***

Professional Summary

Experienced logistics professional versed in all operational and financial aspects of fleet management, quality control, inventory control and customer service. I believe I would be a valuable asset for anyone looking for an independent thinker who can trouble shoot problems, and at the same time be able to work in a team environment.

Skills

Quality inspection Material handling Shipping and receiving Material inventory skill

Work History

Quality Control Inspector, 11/2011 to 09/2016

Technip – Houston, TX

Acutely observant

Strong communication skills 7+ years logistic experience Proficient in MS Office

Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded. Maintained a high standard of workmanship by using only approved data, materials, tools and test equipment. Inspected outbound shipments and conducted random sampling to ensure product quality.

Discarded and rejected products, materials and equipment that did not meet specifications.

Inventory Control Specialist, 05/2008 to 11/2011

Exel/City Park – Houston, TX

Communicated with dispatchers, warehouses and vendors regarding outgoing orders. Reported inventory balances and cycle counts.

Acted as a liaison between logistics, carriers, and vendors. Coordinated rush orders and order changes.

OPS Assistant, 02/2004 to 05/2008

Exel/HP – Houston, TX

Reviewed new vendor order request and manually entered data into a centralized database. Coordinated rush orders and order changes.

Communicated with dispatchers, warehouses and customers regarding outgoing orders. Completed all necessary customs documents and other paperwork.

Shipping & Receiving/Document Control, 09/2002 to 01/2004

Cardinal Health – Houston, TX

Unloaded, picked, staged, and loaded products for shipping.

Received incoming shipments, and reviewed contents against purchase order for accuracy. Followed proper selection procedures as established by the company.

Verified and recorded the count and condition of cargo received.

Education

Sam Houston High School 1996-2000

High School Diploma

*References Available Upon Request*

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