Human Resources

Renee O. Dellacroce

**** ******* ***** **. * Clearwater, FL 33763 727-***-**** *********@*****.*** LinkedIn

Human Resource / Operations

Past 6 years comprehensive HR / Operations experience, including employee relations, recruiting, onboarding, conflict resolution, payroll/compensation processing, HR records management and HR policies development, project management, facility relocation and floor plan consolidation

Self-motivated individual focused on enhancing organizational effectiveness by identifying issues and generating solutions. High level of enthusiasm and creativity with strong interpersonal and rapport-building skills while maintaining a positive and open attitude.

Professional Key Points

HR Support/Coordination

Payroll / Comp Processing

Process Improvement

Employee On-boarding / Development

Conflict Resolution Project Management

Professional Experience

Commonwealth Capital Corp Clearwater, FL (Excessive Downsizing) 2008 - 2016

(Equipment Leasing / Alternative Investment Company)

HR / Operations 2010 - 2016

Business Development Specialist 2008 - 2010

HR / Operations Overview:

oResponsible for all employee life-cycle changes through HRIS, including, but not limited to: new hires, terminations, compensation changes, leave of absences, structural organization changes including department and supervisor changes, etc.

oDeveloped and standardized company utilized forms.

oCollaborated on creating/updating Associate Handbook, job descriptions & comp plans.

oProcessed multi-state payroll, including comp and retro pay, raises, wage garnishments, etc.

oTimecard entry backup.

oDeveloped 90-day tracking outline for new hires during initial probation period.

oCollaborated with HR Manager regarding associate conflicts to ensure desired resolution.

oRecruited, trained and managed Operations Generalists to support various departments as needed; scheduling and tracking projects to ensure optimal production and effectiveness.

oFacilitated office relocation, remote office closure, building signage and office lease negotiations.

oCreated project timelines, standardized department SOP’s, and streamlined processes.

oCollaborated with CRM team to customize a lease pricing module within company database.

oHeaded Play Committee – initiating fun activities to help boost personnel morale and instill a sense of fun utilizing funds from Petty Cash which I also managed.

Business Development Specialist Overview:

Internal sales support and customer relations for two Business Development associates as well as various leasing companies throughout the United States. Managed all aspects of pricing new opportunities from submission to quote; ensuring a timely internal process to meet competitive deadlines and rates. Sought potential leasing entities for future business as well as monthly reports to ensure we’re on target for annual goal. (Annual Acquisition Goal: $88M)

ReneÉ O. Dellacroce Page 2

Life Brokerage Partners Oldsmar, FL (Office Closed) 2006 - 2008

(Annuity/Life Insurance Brokers – Premium Financing)

Sr. Case Manager Overview:

Provided sales support and customer relations with Insurance Agents, Carriers & Financial Institutes.

Managed multi-million dollar cases, which required both strong written and verbal communication skills as well as focus to detail while multi-tasking.

Coordinated in home physical exams for high-end clientele while reviewing and positioning past medical records for underwriting submission and review.

Negotiated with Underwriters and Premium Finance companies in order to place cases.

Wachovia Bank Clearwater, FL (Branch Closed) 2004 - 2006

Financial Specialist

Provided financial consulting to existing customers as well as assessed their long-term goals.

Prospect and identify qualifying leads for Financial Advisor assigned to the branch.

Strengthen and develop new business with existing customers including, but not limited to, deposit accounts, closing equity loans/lines, and mortgages. Annual Sales goal $13M.

TAMCO Clearwater, FL (Excessive Downsizing) 1995 - 2004

(Telecom/E911 3rd Party Equipment Leasing)

Director Customer Sales & Support / Retention / Asset Mgmt. 2001 - 2004

Manager – Client Relations / Sales & Support 1997 - 2001

Inside Sales Manager 1996 – 1997

Inside Sales Representative 1995 - 1996

Managed personnel and processes comprised of ~ 18 team members and a retention portfolio of $9.3M.

Created and developed training for new department hires as well as a quarterly One-on-One “mini” evaluations to reduce annual evaluation time by 50%.

Partnered with IT to initiate standardization of company intranet which reduced redundant efforts resulting in cost and time savings.

Designed specifications for CRM Module customization – to develop in Access Database.

Conducted monthly training for ~130 Sprint new hires over an 18-month period at their Orlando facility.

Negotiated with various vendors regarding product re-sale via the gray market minimizing company loss.

education / professional development

ECKERD COLLEGE, Human Resource Management CE: Business Mgmt & Strategy, Workforce Planning, HR Development, Comp & Benefits, Employee & Labor Relations, Risk Mgmt, 02/2017-Current

ST PETERSBURG COLLEGE, Business Administration Degree (not completed) - Running GPA of 3.609

PROFESSIONAL DEVELOPMENT

SHRM Member & Notary. Courses taken: Microsoft Access and Excel, Effective Team Building & Coaching (Skill Path) and Dale Carnegie Sales and Public Speaking (Received Sales Talk Champion Award)

Computer Skills / experience

ADP WorkForce Now, CRM, Access, Word, Excel, PowerPoint, Outlook, Lotus Notes, Adobe Pro and Salesforce

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