Raigen Bailey

Pine Hill, NJ ***** acziab@r.postjobfree.com *856-***-**** (home) 609-***-**** (cell) Objective

To explore career opportunities within your company, and to seek an opportunity for growth, or to add to my experience as a Loan Processor, or become an Underwriter or Team Lead in a related field. To use my talents in any role where they will be useful. Experience

Freedom Mortgage Moorestown, NJ 08057

Exception Handling Loan Processor, Loan Processor, Loan Coordinator November 2015-December 2016

- Process VA IRRRL Streamline loans and FHA Streamline loans, retrieve documents from loan applicants, verify income, credit, asset documentation, submit loans to Underwriting for final approval. Log all customer communications via phone and email into the company’s internal system, educate customers on loan processes, manage pipeline for efficiency.

- Communicate with various third parties, including insurance, title and other lending companies to retrieve information in order to move the loan toward submission status. Follow up with clients upon Final Approval status. Follow up with Loan Officers.

Contemporary Staffing Solutions Mt. Laurel, NJ 08054 Consumer Loan Processor III (assignment – TD Bank) June 2014-July 2015

- Process Home Equity Loans and HELOCs, retrieve documents from loan applicants, verify client income documentation submit files to Underwriting for review, prepare commitment letters, denial letters.

- Communicate with various third parties, including title and insurance companies to retrieve information to move the loan toward closing status, contact customers regarding loan application status, log all customer communications via phone and email into the company’s internal system, educate customers on loan processes and repayment schedules.

PHH Mortgage Mt. Laurel, NJ 08054

Loan Processor May 2012-October 2013

- Retrieve documents from loan applicant; submit the file to the Underwriter for review. Ordered information necessary to complete loan files, such as appraisals, other documentation and title insurance.

- Work collaboratively with borrowers, Wealth Management Bankers and Financial Advisors to solve problems and address underlying needs.

- Communicate with various third parties to help complete the process of the loan.

Comcast Voorhees, NJ 08043

Customer Account Executive I July 2009-May 2012

- Troubleshoot company products for cable television using company specific programs.

- Assist subscribers with the connection of High Definition TV sets and cable boxes, also Internet modems.

- To be Ambassador, Information Provider, determined charges for services requested.

- Document customer interaction and issues in detail, check area nodes for outages and report if found.

- Handle possible escalations within initial customer contact by forwarding detailed and pertinent information, de-escalating and resolving issues where possible.

References are available upon request.

Education

Burlington County College, Pemberton, NJ

Psychology - June 2005 to August 2006 – One Year

Technical Skills

Microsoft Office Internet Explorer Excel Spreadsheets Windows Operating

Systems

Microsoft Outlook Express

Driver’s License: New Jersey Automobile