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Customer Service Engineer

Location:
Austin, TX
Posted:
March 28, 2017

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Resume:

MOAYAD KASSABCHI

***. ***-**** Austin, Texas aczi9t@r.postjobfree.com

Electrical Engineer with recent CCNA certification and extensive experience in facilities engineering and engineering management. Solid skills in administration of small computer networking systems.

EDUCATION AND CERTIFICATIONS

Bachelor of Science Degree in Electrical Engineering, University of Baghdad Certification: Cisco CCNA Series-Routing and Switching Essentials, Austin Community College, 2016 License Number: CSCO12928165

RELEVANT SKILLS

Knowledgeable of LAN/WAN troubleshooting and problem resolution

Able to do device configurations and software updates

Experienced with data backup through external hard drive kept at remote location to facilitate disaster recovery

Able to monitor and maintain variety of Cisco catalyst switches 2900,3500 series and routers1800, 1900, 2800, 2900

Experienced with the support of Wi-Fi systems, Cisco Access Points (AP) 1200,1300 and controllers 5500,5700 as well as with monitoring and troubleshooting lost redundancy and outages and open bridge and engage the right teams RELEVANT PROFESSIONAL EXPERIENCE

Ministry of Interior of Iraq, Baghdad, 2012-2014

ENGINEERING MANAGER / NETWORK ENGINEER (2012-2014)

Served as liaison and translator between Ministry of Interior and American company, MorphoTrak, global leader in security and identity solutions.

Managed the operation and maintenance of technical equipment utilized by the IT department, including computers and networking infrastructure.

Researched options for new equipment, made recommendations, and submitted purchase requests.

Negotiated $1M in international maintenance contracts.

Perform on-site maintenance for routers, switches and modems, working closely with remote Engineering personnel

Perform Test & Turn-up activities for network components and dispatched to customer sites

Act as hands & eyes for remote engineer for problem resolution, checking inside wire connectivity and device functionality.

Maintain & Install Networks and networking components for commercial customers, which can include wiring extensions, modem configurations, racking network routers & switchers, and test and turn-up activities.

IT ENGINEERING MANAGER (2009-2012)

Interviewed, tested, and oversaw teams of programmers and network technicians.

Revised, translated, and negotiated internal and external contracts with international companies and local vendors.

FACILITIES ENGINEER (2005-2009)

Served as Head of the Maintenance Department, supervised a team of 15 electrical and mechanical technicians.

Oversaw maintenance of electrical equipment, including generators, air conditioning and refrigeration systems.

United States Army, Baghdad Iraq, 2003-2005

TRANSLATOR / INTERPRETER

Translated mission-critical documents from English to Arabic and vice versa.

Served as interpreter between Iraqis and Americans during meetings and conferences.

Advised and counseled high-ranking military and government officials on local operations, cultural considerations, and domestic politics.

ADDITIONAL EXPERIENCE

Wal-Mart, Austin Texas, 2015-Present

TECHNICAL CUSTOMER SERVICE

Apply technical expertise in advising customers on purchase of electronic consumer goods. MOAYAD KASSABCHI aczi9t@r.postjobfree.com Page 2 of2



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