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Customer Service Insurance

Location:
Independence, MO, 64055
Salary:
75000
Posted:
March 28, 2017

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Resume:

Donald Hughes

**** ***** ***** *****

Independence Mo. 64055 816-***-**** aczi8t@r.postjobfree.com

OBJECTIVE

To Secure a position in the business community, in which I will become an integral part of a team. EXPERIENCE

09/12/216 to

Select Quote Insurance Agency 2020 West 89th Street Leawood Ks. 12/08/201*-*****-** 882 205 450 (AEP) QA Analyst

. To assist the Compliance Manager in monitoring and maintaining both customer satisfaction as well as CMS compliance with each and every call made by Select Quote Senior agents . The QA Rep listens to, and scores calls using Select Quote Senior, scorecard and other assessment tools . Counsel agents in regards to their quality performance and compliance . Ability to do competitive analysis to overcome objections . Excellent oral and written communication skills, with the ability to muftit ask . Good interpersonal skills, with the ability to learn new software quickly

02/29/2016

Argus Health Systems ( Kelly Temp Services) 1301 Washington Street Kansas City to MO.

816*-***-***-**/01/2016

Pharmacy Help Desk Tech

. Accurately responds to inbound Pharmacy phone calls and or inquires . Responds to calls regarding Pharmacy processing and reconciliation . Responds to health plan questions regarding benefits and general inquires . Asses issues using the on line systems and desktop resources 12/08/2015

Med 4 Home Pharmacy 10800 N. Congress Ave.

Kansas City to 1/29/2016

Mo. 816*-***-***

O2 Sales Representative

. Handling Inbound and Outbound calls in a call center area . Contacting potential customers per Medicare guidelines to set up possible O2 sale . Contacting Dr.s Offices to set up receiving patient Documents and medical records . Setting up medical testing to determine Medical need of O2 per Medicare guidelines 05/26/2015 to 12/07/2015

Customer Service Insurance Specialist

. Handling Inbound and outbound calls in a Customer service environment . Conducting contracting process of independent insurance agents and answering all pertinent questions involved . Contracting agents across multiple regions and states and working with a wide variety of insurance carriers for the Medicare Supplements field . Answering agent questions and issues that arise during the agent contracting process and the procuring of clients in the field . Ordering of agent supplies and leads created to drum up agent leads and to increase profitability of field agents

Customer Service Sales

. Provide Customer Service to potential customers and selling Store memberships via telephone http://reallyfreeresumebuilder.com/resume.php 1/3

Heartland Financial Group 1600 NE Coronado Drive Blue Springs MO. 61450 (844-****-***-**/16/2015 to 05/08/2015

Direct Buy Sovereign Staffing Group 12722 S. Black Bob Road Olathe Ks. 660**-****-*** 495 12/21/2016 Donald Hughes's Resume

. Working of trade shows to provide customers service and sale store memberships to potential members at trade show events . Answer inbound calls and make out bounds to facilitate in house tours to solicit future memberships 01/05/2015

Maritz Randstand Temp Services 10895 Grandview Road OPKS 66210 to 9133 10

9000 03/09/2015

Customer Service Agent

. Provide Customer Service support to independent contractors who act as Mystery Shoppers . Answer inbound calls from shoppers to assist with questions, and help with client issues . Place calls to independent contractors about mystery shops available in there area

03/20/14 to 12/01/15

Insurance Agent

. Doing quote calls and helping walki ns to build interest and match needs with products and services. . Closing the sale to meet established and agreed upon production goals and sales quotas of the company . Expands business by proactively building relationships with existing customers and renewing their existing policies. . Providing clients with alternatives in the event they might want to cancel and selling new products to meet sales goals. . Effectively presenting information and responding to questions from Management, Employees, and Clients. . Training coworkers on how to write policies correctly and company procedures . Training employees to do cold calls, generate new business and customer retention . In House Claims processor and forwards the claims information to field claims adjuster

Customer Service

. Project a professional company image and positive, cand o attitude .Build trust through complete followt hru on customer commitments .Support company values and mission .Consistently meet productivity, timeliness and quality standards

Contact Management Representative

. 1ST point of contact with Clients in Dispatch Process and information gathering. .Answered a number of calls per day by addressing customer inquiries, solving problems and providing accurate information. .Provided an elevated customer experience to generate a one call resolution . Investigated and resolved customer inquiries and complaints in a timely and empathetic manner via telephone, internet etc. . Asked opene nded questions to assess customer needs.

Customer Loyalty Representative

. Communicate directly with customers via phone, em ail, chat, fax or mail to identify and resolve a wide variety of issues and inquiries regarding benefits, policies and programs .Analyze facts and data from the customer to determine next steps in call resolution .Communicate and coordinate with internal departments to facilitate accurate resolution of customer issues Manage a fluctuating workload while coordinating efforts within a team. . Gather information for measurement, analysis and reporting. . Meet all service level agreements as set by management. . Asks clear, direct questions and listens carefully to responses, restating to clarify understanding to gather and document information from the customer Proactively creates opportunities for open, twow ay communication with others.

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Rodney D. Young Insurance 9200 E. 350 HWY Ray town, MO. 641**-****-*** 533 10/2013 to 1/2014

Allied Temp Agency 10901 W 84th Ter Ste 100, Overland Park, ks. 662**-****-*** 000 03/2012 to 09/2013

Kratos Public Safety and Security Solutions Inc. 11244 Strangline Road Lenexa, KS. 662**-****-*** 221 03/2011 to 03/2012

Ingersoll Rand Allied Temp Staffing Agency 2119 E Kansas City Rd, Olathe, KS 660**-****-*** 000 12/21/2016 Donald Hughes's Resume

. Communicates thoughts clearly and concisely. . Project a professional company image and positive, cand o attitude Build trust through complete followt hru on customer commitments 11/2010 to

Upromise Investments Volt temp Agency 7300 W. 110th St., Commerce Plz, 01/2011 OPKS, 662**-****-*** 568 Investment CSR

. The input of various documents thru a company wide database, to assists clients with the implementation and maintenance of their 529 savings plan. . Consistently meet productivity, timeliness and quality standards. 03/2010 to 06/2010

Customer Service Insurance Specialist

. Customer Service in an Inbound Outbound call center environment. . Signing customer customers up for Lincoln Heritage Final expense insurance policies. . Responding to and answering all pertinent questions to the policies or forwarding to responsible parties.

http://reallyfreeresumebuilder.com/resume.php 3/3

Laurus International Prostaff 1300 NW Briarcliff Pkwy Riverside, Mo. 641**-****-*** 550 PROJECTS AND SKILLS

. MS Windows proficient . AS 400 System . Creative Problem Solver . Data Entry . Exceptional Communication Skills

. Heart CMMS System . Orange Payroll MGMT . Siebel System EDUCATION

2016 Producers License Life Accident & Health 1998 Associate of Arts: Liberal Arts Penn valley Community college 3201 Southwest Traffic way, Kansas City, MO 6411 1993 Liberal Arts Graceland College 1 University Pl, Lamoni, IA 50140 1993 Westport High School Diploma 2014 Producers License Personal Lines



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