Customer Service Representative

ShaChloe’ Smith

**** ************* **, ******* **, 77016 832-***-**** – ********.*****@*****.***

Objective

Obtain a challenging position that allows me to utilize my current skills, assist in advancing and that offers a stable employment opportunity. I am also eager to learn new skills, business and technological advancements.

Experience

Customer Service Representative

Kelly Services, Houston, TX

10/2016 – 12/2016

Assisted customers with placing Holiday orders, I was also promoted to floor support where I took supervisor calls as well as process refunds for customers.

Security Officer

Securitas Security, Houston, TX

07/2015 – 3/2016

Provide security to Texas Manheim Auction, check vehicles and release vehicles to owners after properly identifying the owner. Check everyone as they enter and exit the property.

Customer Care Associate

XEROX CORPORATION, Houston, TX

08/2013-07/2015

Assist members with their Sam’s club accounts, processed refunds for members, handled high call volume in regards to orders and/or membership information.

Customer Service Representative

Advantage Staffing, Houston, TX

07/2012-01/2012

Assisted member with their Uverse AT&T accounts, processed payments.

Finance Manager

Beltway Auto Sales, Houston, TX

06/2005-09/2008

Assist customers with finding banks to finance loans for vehicle purchase, inventory, handled incoming/outgoing calls, fax, scan, email important documents.

Education

Currently enrolled at University Of Phoenix

Skills

Good written and verbal presentation skills. Use proper grammar and have a good speaking voice. Able to get along well with co-workers and accept supervision. Received positive evaluations from previous supervisors. Willing to try new things and am interested in improving efficiency on assigned tasks. Knowledge of filing and updating records. Internet savvy with expertise in Microsoft Office Suite.

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