Customer Service Sales Representative

Personal Statement

I am looking for an opportunity to establish myself in a challenging environment where I can fully utilize and further develop my strong communication, organizational, analytical and Problem solving gained through my Financial Accounting studies. I offer great communication skills, adapt quickly to different environment, well equipped to handle situations where analytical thinking is required. I’m a team player who is not afraid to take on any challenge and thrive on pressure. I am very inquisitive and would like to learn new things and lastly through my people skills could be regarded as a people’s person.

PERSONAL DETAILS

SURNAME: Mokgatlhe

FIRST NAMES: Neo

D.O.B: 21 September 1989

TEL: 060*******

EMAIL: ***************@*****.***

EDUCATION

TERTIARY

INSTUTITION: University of Johannesburg (2010)

DIPLOMA PERSUED: Financial Accounting

MAJOR SUBJECTS: Financial Accounting, Tax and Internal Auditing

TERTIARY

INSTUTITION: University of South Africa

DEGREE PERSUED: Accounting Science

DATE OF COMPLETION: 2019

SECONDARY

INSTITUTION: Queens High School (2003-2007)

HIGHEST GRADE PASSED: Grade 12

SUBJECTS: English (HG), Mathematics (SG), Afrikaans (HG),

Technical Drawing (SG), Physical science (SG), Accounting (SG)

ADDITIONAL TRAINING

University of Johannesburg: Thusanani work-readiness programme (2012 July 12th-2012 August 17th)

Skills acquired: Project management, Conflict management, Business Ethics

Business communication, Presentation skills, Customer care &

Telephone etiquette

I was selected to be on the Thusanani work readiness programme and sent to attend the Deloitte work experience with 10 people selected for the Strategy and Innovation department.

Work Experience

First National Bank Banking Official/Teller: (2012 Feb 12th- 2012 December 27th)

• Highly skilled in receiving and processing all banking transactions including; verifying transactions, checking and savings account withdrawals and deposits.

• In-depth knowledge of maintaining positive customer relations by means of proper handling of all transactions, in keeping with established procedures.

• Hands-on experience in exercising discretion, judgment, and proposal about transaction problems and inquiries.

• Proven record of maintaining, verifying, balancing allocated cash drawer, including proper trial balancing all through the day.

• Able to give accurate and detailed information to bank clients.

• Demonstrated ability reply questions on Bank transaction services and procedures maintaining excellent customer relations constantly.

• Proven ability to direct customers to proper staff.

• Well versed in recognizing customers’ financial services requirements and cross sell services to meet those requirements.

• Excellent spoken and written communication skills.

• Dedicated and detailed high level of accuracy and strong attention to detail.

• Multilingual: Fluent in English, Zulu, Tswana, Xhosa, Pedi and Sotho.

• Computer: Skilled in MS Word and Excel and Banking software

Tshirelectro Sales Representative: (2015 September 14th-2015 December 21st)

Make presentations of company products and services to current and potential clients.

Negotiate with clients, And Ensure customer service satisfaction and good client relationships.

Plan and conduct direct marketing activities. Prepare sales action plans and strategies.

Carry out market research and surveys.

Monitor competitors, market conditions and product development.

Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer

Bayport Financial Services Collections Agent: (2015 march 2nd- 2015 December 23rd)

Collect payments on past due bills.

Organize list according to severity of delinquency.

Locate customers using credit bureau information, background checks loan documents, and other paperwork or databases.

Utilize computer systems to handle skip tracing.

Inform clients of overdue accounts and amount currently due.

Review terms of sales or loan documents.

Ensure all customers’ information is correct, including phone numbers and address.

Listen to customer’s story’s and determine if debt can be collected.

Siyaya DB Engeneers Admin Assistant (2016 January 2nd - to date)

Filling

Research Tasks for Project managers

Recording and updating Data

Scheduling Meeting

All Finance Duties

Invoicing Clients.

Follow up on payments.

Computes wages, taxes, commissions and payments.

Records orders for merchandise service

PROFFESSIONAL SKILLS

IT SKILLS: Computer literacy, MS Word, MS Excel, MS PowerPoint, MS Access,

PERSONAL ATTRIBUTES

Innovative

Critical thinker

Team player

Good interpersonal skills

Good analytical skills

Interpersonal Skills

Research Skills

Problem Solving Skills

PERSONAL ACHIEVEMENTS

2003-2007: Team member

Rugby Second team

Queens high school

2008-2010: Distinction in Commercial Law

Distinction in Internal Control & Code of Ethics

REFERENCES

NAME: Miss Mercedes Whitney Rabie

POSITION: Team Leader

INSTITUTION: Bayport Financial Services

CONTACT NUMBER: 073*******

NAME: Mr. Gibson Mabunda

POSITION: Senior Project Manager

INSTITUTION: Siyaya DB Engineers

CONTACTY NUMBER: 082*******

NAME: Ms. Ruth Duiker

POSITION: Operational Manager

INSTITUTION: First National Bank

CONTACTY NUMBER: 083*******

Contact this candidate