Sales Customer Service
Resume:
Tony Starnes
Howell MI, **855
***********.**@*****.***
Dear Hiring Manager,
I'm applying for the open position on your leadership team. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience. Please find my resume attached.
I can be reached at the number above or at my email address. Sincerely,
Tony Starnes
August 2015 - Present
July 2010 - August 2015
2005 - 2010
2003-2005
Tony Starnes
2300 Cristina Anne Ct Howell MI, 48855
810-***-**** • ***********.**@*****.***
Objective
Experienced, sales/operations professional seeking long term opportunity with high quality company.
Key Qualifications
I have relevant experience in leading large organizations with multiple facilities across a large geography. Critical experience in managing Sales and operations with P&L responsibility. High level customer interaction with selling and service accountabilities. Work Experience
Pepsi Equipment Service Field Director - Great Lakes Region PepsiCo - Wixom, MI
● Managed a cross-functional team of over 400 employees
● Reduced customer service reaction time 5%
● Increased Employee Satisfaction Scores 7 pts
● Developed Strategies to Lower Inventory Cost +20% while reducing incomplete service calls
Sales & Delivery Supply Chain Director
PepsiCo - Somers, NY
● Responsible for developing and implementing strategies to improve service efficiencies for US and Canada
● Developed new delivery system that reduced cost by 19%, injuries 10% and turnover 20%
● Worked with Information technology to develop "Dashboard" reporting to access "Real time" key metrics
Regional Sales Director
Pepsi Bottling Group
● GM for Sales, warehouse, fleet and distribution in Southern Michigan. Lead organization consisting of 30+ mid level managers and 500+ employees
● Developed 3 managers, later promoted to Executives
● Converted Selling Systems resulting in 5 consecutive years of growth and improved speed to market
● Negotiated 3 Union Contracts successfully delivering employee and company benefits Operations Manager
2000-2003
sept 2000 - May 2004
May 2013
2014
Pepsi Bottling Group - Troy MI
● Responsible for training Sales and Operations teams
● P&L Managment
● Key Performance Indicators
● Selling and Service Strategies
Routing Engineer
Pepsi Beverage Group - Somers, NY
● Responsible for improving supply chain efficiencies with specific focus on delivery
● Most requested Engineer
● Highest Solution Sustainability
Education
Business Administration
Northwestern University
Project Management
AMA - NYC
● Completed Course in Project management, Certified by AMA Lean Six Sigma (LSS)
Accenture NY
● Trained by Accenture on LSS tools and principles. Other Activities
● Enjoy golfing, fishing and watching my kids play sports
Contact this candidate