Customer Service Office

SHUREE WOLF

***** * **** ** #**** Phoenix, AZ ***85 • 619-***-**** • ******.*.****@*****.***

Objective

A position in the health and wellness industry or any industry where my expertise in customer service experience would be needed in conjunction with my impeccable organizational skills.

Summary of Qualifications

Medical office, clinical lab and phlebotomy experience for over 6 years. I have been working with physicians and patients in a face paced environment for over 5 years.

Perform clinical specimen collection and processing

Liaison between patient and physician

Patient interaction/customer service/general software and clerical duties

Transcribe lab orders/handle private patient information

Work Experience

Banner Boswell, Sun City, AZ 2017 to Current

Phlebotomist

Verifies test requisitions by comparing information with nursing station log; bringing discrepancies to the attention of unit personnel.

Verifies patient by reading patient identification.

Obtains blood specimens by performing venipunctures and finger sticks.

Maintains specimen integrity by using aseptic technique, following department procedures; observing isolation procedures.

Collects therapeutic drug-monitoring assays by collaborating with nursing personnel to ensure appropriate drug dose to collection time.

Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed.

Monitors glucose levels by performing bedside glucose tests; recording results; reporting results to unit nurse-manager.

Performs bleeding-times tests by entering results to the computer; notifying pathologist of results falling outside normal ranges.

Maintains quality results by following department procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes.

Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations.

Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying supervisor of unresolved orders.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and standards.

Enhances phlebotomy department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Theranos, Scottsdale, AZ 4/2014 to 12/2016

Phlebotomist/Medical Transcriber

Operate centrifuge, label printers, scanners and office equipment

Independently operate stand-alone blood draw facility

Greet, interact and draw patients from age 1-92

Maintain and monitor supply levels

Transcribe lab orders

Call Physicians and Nurses about Lab Orders/Clarification on tests / ICD codes

Theranos, Phoenix, AZ 2015 to 2016

IOP Phlebotomist/Medical Assistant

1.Setup and opened IOP

2.Take Patient vitals, document charts, update medication changes

3.Obtain patient records and consent for treatment forms

4.Assist Physicians with exams and procedures

5.Maintain all exam/treatment rooms

6.Process instruments and Equipment

7.Answer phone calls. Handle Physician/Nurse/Pharmacist/Hospital/Facility referrals

8.Creating Standard Operating Procedures for IOP

9.Trained all new Phlebotomist's for my IOP as floats

10.Maintain and monitor supply level

11.Injections

12.EKG

13.Drew patients without back-up phlebotomist

14.Call Physicians and Nurses about Lab Orders/Clarification on tests / ICD codes

15.Drew blood for Sonora Quest/Lab Corp/Theranos/Oxford Diagnostic/

Southwest Gas/APAC, Phoenix, AZ 2012 to 04/2013

Customer Care Representative

Customer service/data entry

Resolve customer complaints/billing issues

Setup/stop/transfer customer accounts

Banner/Sonora Quest, Phoenix, AZ 2012 to 12/2013

Phlebotomist/Front Desk

Check-in patients using 360 software system

Front Office entering lab orders, verifying insurance

Communicated with patient’s physician’s regarding ICD codes

Drew patients. Assisted others with difficult sticks

Processing for all blood draws and Specimen Collections

End of the day Reporting, Cleaning, Restocking of rooms

United Blood Services, Scottsdale, AZ 2011 to 2012

Donor Care Specialist/Phlebotomist

Phlebotomy performed on Donors

Interview potential donors

Maintaining blood donor records

Education

Business/Human Resources, Paradise Valley Community College - Nursing Degree Present

Phlebotomy Certificate, Cactus Wren Training, LLC 2011

Computer Skills

Office Applications: Excel, Word, Office

Platforms: Windows 7, 8

Meridian multi-line phone systems

Activities and Interests: Bowling, Darts, dancing, Jetkiing, Horseback trail riding, Hiking, Photography, Volunteer work

References

Available upon request

Contact this candidate