MARCO MALLIA

Email: aczhy1@r.postjobfree.com

Telephone: 972-***-****

US Permanent Resident

SUMMARY

An influential, driven and entrepreneurial Head of IT with a successful background in media, travel and telecoms service providers. Commercially aware and business led with broad IT experience and a background in Networks, having worked for world-class organisations including BT, Reuters, Easyjet, Sky broadcasting and Daily Mail.

Actively looking for employment following future redundancy of my current role due to the outsourcing of IT.

COMPETENCIES

Experience in related IT disciplines such as network management, data processing, hardware platforms, enterprise software applications, database administration and outsourced systems

Specific technologies of note include but are not limited to Microsoft server and client operating system and infrastructure applications, Cisco networks, VMWare, Citrix, EMC SANs, VoIP/SIP telecom and multi-carrier WANs

Strong leadership and management abilities, leading cross functional project teams in implementing projects of a complex nature such as datacentre migrations and network redesigns

Ability to translate strategic plans into specific objectives and to create and execute project plans for the realization of such objectives

Practical knowledge and expertise in ITIL Service Management processes and functions

Able to demonstrate authority and clear ownership and to build, motivate and lead high performing teams

Transitioned IT services from best endeavours to highly customer focused, structured and KPI based

In depth SLA/OLA knowledge and ability to define and implement service strategy targets

Strong financial acumen and budget management experience, astutely managing capital and operational budgets within targets and time

Leading and supporting staff, actively involved in selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention

Capable of communicating complex, technical topics to a wide variety of audiences. Ability to interact with VP levels and influence decision makers.

Flexible to adapt to rapidly changing conditions and priorities and redirect managers and teams toward new objectives

WORK EXPERIENCE

Feb 2016 – current Director of Technical services at Forterra (Irving Tx)

Following my move to the United States, I joined Forterra, one of the largest building products manufacturers for the construction industry, based in Irving.

Reporting to the VP of IT, my responsibilities can be summarised as:

Formulate and deploy strategic plans for acquiring and enabling efficient information processing and communication technologies.

Manage provision of end-user services, including help desk, technical support, hardware/software deployment, and training/knowledge sharing

Monitor and manage service incidents and adopt a hand-on approach on escalations.

Develop and test effective disaster recovery via application pilots and IT drills prior to business

Develop and implement strategies and policies and procedures for regulatory compliance of information systems and security.

Oversee negotiation and administration of vendor and consultant contracts and service agreements.

Source, hire, supervise, monitor, evaluate and provide direction to direct reports. Provide professional growth and development; develop and communicate annual goals and objectives; monitor performance.

Define and communicate project milestones, service level agreements, and resource allocation to leadership, support staff, and end users.

Benchmark, perform analysis, report on and make recommendations for infrastructure and systems improvement.

Cultivate and monitor relationships with outside service providers, consultants, agencies and organizations to develop relationships to enhance the delivery of services to clients.

Company Onboarding program management

oAssisting the acquisition and divestiture program ensuring infrastructure integration and term service agreements are carried out as per corporate contractual obligations and IT standards (datacentre services migration, network, email, assets, EUC migration, staff onboarding, team restructure)

Jan 2013 – Jan 2016 Head of IT Operations at dmg media [London, UK]

Company profile: leading multi-channel consumer media company, home to some of the UK’s most popular brands, including two of the most read newspapers (Daily Mail and Metro), the world’s most visited English language newspaper website (Mail Online) and digital recruitment business. Revenues £ 793m, Operating margin 10%, Employees 3,353

Reporting directly to the CIO and responsible for, among others:

Leading strategic technology initiatives to build and maintain key elements of the company’s enterprise infrastructure and associated project portfolio, including but not limited to 24x7 data centre infrastructure management and evolution, mobility and remote access services, wireless networks, enterprise-scale file share environments, active directory integration and end user computing solutions

Providing management for the delivery of 24/7 service operations and KPI compliance. Establish metrics, key performance indicators and service level agreements to continually improve the performance of IT operations.

Ensuring comprehensive disaster recovery architecture is maintained

Leading a team of desktop, infrastructure, network and applications engineers and administration professionals with the main purpose to define, manage and support the entire operations. Responsible for creating a team environment that fosters professional development and a high level of team engagement. Responsible for hiring, termination, performance and pay management and for the monitoring and tracking progression of unit goals and objectives

Analysing technology trends and develop infrastructure strategy, architecture and delivery processes designed for agility and cost effectiveness.

Establishing and maintain strong, strategic partnerships with vendors and service suppliers.

Coordinating infrastructure projects/resources with the IT project management office ensuring project deliverables are within pre-defined budgets and timelines.

Accountable for the day to day operation, identifying, monitoring and evaluating key metrics to ensure health and progress within the relevant technical functions. Anticipating and responding appropriately to new demands, priorities, challenges and obstacles. Advising executives in defining organisational goals and strategic plans

Supplier and Customer relationship Management

Overviewing the services offered by a vast array of suppliers, from incumbent to niche. Defining the service levels, tuning the mutual processes, conducting service improvement plans, tracking provisioning orders and verifying billing

Vendor Consolidation by ratifying the vendor list, capturing services and spend, identifying quick wins, consolidating mid term, agreeing a sourcing strategy and engaging strategic partners

Manage relationships with IT and business teams cross functionally on operational and strategic efforts building relationships and influencing leadership outside of respective departments

Financial Management

Manage and forecast unit level expenses, product/component, 3rd party projects, software and vendor expenses

2011 - 2013 Head of Network services at Easyjet [South East, UK]

2004 – 2011 Global Network Operations Manager at British Sky Broadcasting [London, UK]

1996 – 2004 Technical roles for various clients (BT, Siemens, Reuters)

PROFESSIONAL QUALIFICATIONS

Prince 2 practitioner (European equivalent of PMP), ITIL v3 Expert, ISO/IEC 2000, ISO/IEC 27002.

Various Cisco certifications no longer updated.

ACADEMIC QUALIFICATIONS

Degree in Information Technology (Pisa, Italy)

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