Customer Service Administrative Assistant

OBJECTIVE: To obtain a security position within a great company with room for growth.

SUMMARY OF QUALIFICATIONS

* ***** ** ********** ** Customer Service

* ***** ** ********** ** Administrative Assistant

AREAS OF PROFESSIONAL EXPERTISE

Excellent Customer Service

Team Leader

Administrative Support

Multi-Tasking

Work with a diverse multi-generational population

Answer Multi-phone lines

Punctual

Approachable

Detailed Orientated

Solve clients request

Honest

Reliable

Capable of lifting 50lbs

Fast Learner

Extremely Outgoing

RELEVANT PROFESSIONAL EXPERIENCE

Customer Service

Check to ensure that appropriate changes were made to resolve customers' problems.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Determine charges for services requested

Analyzed data to determine answers to questions from customers or members of the public.

Greet guest entering the office

Janitor

Sweep and mop floors.

Cleaning of buildings

Clean windows, glass partitions, and mirrors

Use cleaning solutions to remove stains and clean surfaces

Clean and disinfect workout equipment

Administrative Assistant

Answered telephones and directed approximately 20-100 calls to appropriate staff daily.

Collected, sorted, distributed, or prepared mail and messages

Scheduled 50-100 appointments, maintained and updated appointment calendars weekly.

File, fax, scan and email

Compose files, flyers, certificate of completions, boards for upcoming events and maintain office supplies

WORK HISTORY

1/2014- 10/2016 Office Assistant YCD San Francisco, CA

9/2015-1/2015 Hostess Cala Restaurant San Francisco, CA

6/2014-10/2014 Public Service Aide DPW San Francisco, CA

11/2013-11/2014 Janitor Soulcycle San Francisco, CA

5/2013-10/2013 Team Member Soup Company San Francisco, CA

7/2012-8/2012 Youth Intern New Door Adventures San Francisco, CA

4/2012-6/2012 Youth Trainee San Francisco Conservation Corp San Francisco, CA

TECHNICAL SKILLS

MS Office (Outlook, Word, PowerPoint, Excel)

EDUCATION

Diploma 2011

Independence High School of San Francisco, CA

Caregiver Certification 2015

Home Bridge Care of San Francisco, CA

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