Technical Support Customer Service

Lawrence D McGinty III

Cell: 630-***-****

E-Mail: **********@*****.***

SUMMARY OF QUALIFICATIONS:

I enjoy working in a challenging position where I can utilize my experience and education to positively contribute to a dynamic operation. I have over ten years of progressive experience in the calibration and repair of various test, measurement and analytical equipment in metrology, telecommunication and aviation sectors. I am a highly functional hearing impaired individual, fully integrated in the hearing community since the age of eight, with the aid of lip-reading and hearing aids. EXPERIENCE:

2007 - 2016 SR Calibration Technician, Catalent Pharma Solutions, Woodstock IL

• Performed calibration and repairs on pressure gauges, calipers, thermometers, thermocouples, conductivity meters, vacuum gauges, flowmeters, pressure transducers, chart recorders, anemometers, Hepa filter testing, etc., through JDE and Calman database.

• Program / setup new instruments in Calman database, including Metrics and Monthly Cal due reports.

• Redline and update metrology SOP’S

2006 - 2007 Electronic Technician, PerkinElmer Life Sciences, Downers Grove IL Built and test computers and instrumentation units 2004 - 2006 Field Service Technician, Transit Television Network (Pace bus fleet), Orlando, Florida

• Provided installation, service maintenance and repair of video and audio communication systems in the Pace Bus fleet.

• Maintained servers in Pace's garages that communicates with the buses 2003 - 2004 CQA Analyst, CorTech, Schaumburg, Illinois Inspected and tested radio systems for failure prior to shipment at Motorola 1999 - 2003 Field Service Technician, Rockwell Collins, Elk Grove Village, Illinois

• Provided Customer and Technical Support on In-Flight Entertainment Systems (IFE) and Total Entertainment Systems (TES) for American Airlines

• Inspected and analyzed problems with video and audio entertainment systems

• Recorded all information for service performed to specific aircraft's logbook as per FAA Regulations

• Reviewed and signed American Airline aircraft logbook

• Entered daily maintenance reports at the end of the day

• Performed Preflight and Routed overnight (RON) inspections and Maintenance

• Provided on-call services for international aircrafts as Air France, Aer Lingus, Aeroflot and Kuwait Airways

• Supervised up to six people performing field and bench operations 1996 To 1999 Test Technician, MOTOROLA, Schaumburg, Illinois

• Provided Technical Support and preventive maintenance for test and laser systems

• Performed analysis and found root causes on no trouble found issues

• Interfaced with Test System Engineering on product /test issues 1996 - 1999 Production Technician, MOTOROLA, Schaumburg, Illinois

• Analyzed Cablecomm and IDEN Products

• Performed preventive maintenance procedures on Test Systems

• Tracked hand solder, component and placement for quality and engineering purposes Lawrence D McGinty III

Cell: 630-***-****

E-Mail: **********@*****.***

1995 -1996 Service Contractor, Oxford & Associates, Schaumburg, Illinois

• Analyzed Cablecomm Telecommunications for Motorola

• Provided feedback in engineering projects and built Test station for engineering

• Analyzed telecommunication products to component level

• Analyzed, tested, modified and repaired radio system defects

• Fabricated I/O device for new mobile radio systems 1995 Integration Technician, MTI INC, Westmont, Illinois

• Integrated Disk drives with Different Configurations

• Assisted with shipping and receiving and customer returns

• Updated Barcode inventory database and created reports 1993 - 1995 Service Contractor, Tech Temps, Oak Brook, Illinois

• Analyzed and repaired defective products for Intellitec

• Manufactured and tested electronic control unit in timely manner

• Provided support in engineering, shipping & receiving 1990 - 1993 Staff Assistant, Devry University, Addison, Illinois

• Performed inspection and calibration of test equipment

• Analyzed and repair test equipment

• Provided customer Service to Teachers and Students

• Assisted student having difficulty with laboratory experiments ADDITIONAL SKILLS & NOTES:

• Calibration Manager Database User

• Ongoing training on SOP’S for Metrology

• JDE Maintenance Database user

• Certified in Hepa Filter testing/certification

• Blue Mountain Calibration Manager Database training

• IT training courses: Network+ and MSCE/MSDBA at Microtech

• FDA Regulations pertaining to pharmaceutical calibration/maintenance

• FAA Regulations pertaining to airline maintenance

• FAA repairman certification to perform services on aircrafts EDUCATION:

Microtech, Lombard, Illinois

Devry University, Addison, Illinois

Brother Rice High School, Chicago, Illinois

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