Ellie Solomon

#*** – **** Comox Street Vancouver BC V6G 1R8 604-***-**** aczhwc@r.postjobfree.com

Professional Experience

PwC (PricewaterhouseCoopers) – April 2016 –February 15th, 2017

High Volume Switchboard (Cisco)

Reception – Booking numerous boardrooms and greeting visitors

Courier Desk – Outgoing Local Couriers.

Distributing incoming faxes online.

Ordering Office Supplies (daily – from Staples online)

Ordering baby gift and bereavement flower baskets, etc. for staff on special occasions

VISION 7 – COSSETTE/DARE COMMUNICATIONS & MARKETING, Van. Jan.2011-Mar.2015

Professional Receptionist/Switchboard Operator

-Responding to phone calls from two (2) or more organizations under the

Vision 7 umbrella of companies.

- Composing attendance and “away list” on a daily basis and sending to all staff.

-Outgoing and incoming couriers.

- Boardroom bookings (one dozen or more rooms)

- Opening, stamping and distribution of large volume of incoming mail on a daily basis.

- Various clerical and administrative duties.

- Greeting of very high profile clients and ensuring that employees are contacted..

CANADIAN CANCER SOCIETY, Vancouver 2006 – 2009

Professional Receptionist / Switchboard Operator

Utilized the high volume Nitsuka Phone System, recording accurate messages and communicating them promptly

Delivered excellent customer service to all staff members, volunteers, donors, patients, clients, visitors, and the general public

Provided courteous, professional, timely, and appropriate information to inquiries over the telephone and in person

Handled over-the-counter donations and issued an unofficial receipt and reconciled Canada Post invoices

Managed Meeting Room reservations in Outlook and administered the use of parking stalls

Prepared new nameplates and badges for employees and updated Staff Lists

CANACCORD CAPITAL, Vancouver 2004 – 2005

Professional Receptionist / Switchboard Operator Contract / Maternity Leave

Promptly responded to 300+ calls per day using a Meridian Phone System

Greeted clients on a constant basis, providing directions as necessary

Booked several boardrooms over 6 executive floors

Produced Absentee Lists using Word and Excel, ensuring accuracy and clarity

GOWAY TRAVEL LTD, Vancouver 2000 – 2003

Professional Receptionist / Switchboard Operator

Efficiently answered 200 – 300 phone calls per day and transferred them to individual staff on a Toshiba Strata DK Digital Telephone system with 38 lines and 40 locals

Audited overnight messages in the general mailbox and redirected to appropriate staff

Completed daily attendance and weekly Human Resources reports for 40 full time staff

“Meet, Greet and Seat” all visitors in a vibrant, busy office

Sorted advertising material including bulk Brochure Orders ground expedited and processed postage with a Pitney Bowes postage machine and meter

Managed incoming and outgoing couriers including ICS and Federal Express

Liaised with Service Representatives handling problems with all office equipment

Initiated and developed “Receptionist Manual” containing office procedures and standards

Maintained and updated monthly staff shift schedule and telecommunication employee lists

AON REED STENHOUSE INC., Vancouver 1998 – 2000

Professional Receptionist / Switchboard Operator

Directed calls to 200 staff, taking messages or transferring calls to voice mail

Greeted clients and visitors, directing them to the appropriate person through paging system

Cross-trained colleagues for Relief Receptionist and ensured continuous coverage

Monitored and verified monthly telephone bills

Mailed out monthly invoices from Accounts Receivable department

Continuously updated and distributed interoffice telephone list

DYNAPRO SYSTEMS INC., Vancouver 1997

Professional Receptionist / Switchboard Operator

Operated the Mitel Super Console 1000 handling 300 calls per day and paged 30 employees using the Pagemart Paging System

Greeted visitors and busy reception area, ensuring security protocols were observed

Received and coded incoming resumes on a Human Resources System (Gencat)

Updated and distributed monthly staff phone list using Word and maintained out-of-office list

Opening / distributing mail and fax distribution to department

ORCA BAY SPORTS & ENTERTAINMENT, Vancouver 1995 – 1997

Home of the Vancouver Canucks, the Vancouver Grizzlies and GM Place

Professional Receptionist / Switchboard Operator

Relayed information to staff and public regarding concerts, tickets, tours, hockey and basketball information, event calendars, building history, golf tournament, guest services including taxis, parking, on site restaurants and suites

Utilized the Meridian Telephone System responding to 600 calls per day

Regularly updated phone list using Excel and completed administrative projects

Scheduled Event Receptionists, for all evening events to handle urgent enquiries

Booked boardrooms via e-mail, handling conflicting schedules and priorities

MONTREAL SHIPPING INC., Vancouver 1994 – 1995

Professional Receptionist

Utilized the Meridian Telephone System receiving 300 calls per day

Transmitted and received faxes in a demanding environment

Handled daily accounting deposits and administrative functions

TEMPORARY ASSIGNMENTS Through Recruiters, Vancouver 1993 – 1994

MONTREAL TRUST, Montreal & Vancouver 1990 – 1993

Professional Receptionist / Switchboard Operator

Handled 300 calls per day on a Meridian System 2250

Accurately typed monthly attendance reports utilizing Lotus 123

Prepared labels and memos for the Distribution Department

Ordered office supplies from vendors and purchasing departments taking into account budget requirements and quality standards

Languages: English and French

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