JOSEPH T. ROGINA

*** * *** *

MILL CREEK, IN ****5

Phone: 219-***-****

aczhvp@r.postjobfree.com

Objective

I am seeking a position as an Information Systems Micro-Computer & Network Support Technician in a Microsoft Windows environment with a fast paced company which fosters opportunity toward Project Management and professional growth.

Ability Summary

Hard working, highly motivated team player.

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Ability to provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

The ability to communicate information and ideas in speaking so others will understand.

Communicate effectively in writing as appropriate for the needs of the audience.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Employment History

Tech II, IT Support

07/2006 - 08/2016

1st Source Bank

1704 Commerce Dr., South Bend, IN

Provide Help Desk Support for Windows 7 and Office 2010 (Includes Support for Microsoft Word, Microsoft Excel, and Microsoft Outlook 2010) in addition to supporting bank personnel network access through user account control.

Oversee the daily performance of computer systems.

Install / Troubleshoot printers using Microsoft Operating Systems from Windows 98 to Windows 7

Ability to build customer confidence, follows through on requests, communicates information, and provides solutions to problems in a timely fashion.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Focus on team goals and prioritize responsibilities to make sure goals were met and help others meet their deadlines.

Ability to assume personal responsibility and carry out important tasks with minimal supervision.

Personally handles customer requests when needed to make sure they get handled on time.

Consistently sets achievable goals.

Ability to follow through and meet commitments to ensure customer desktops/laptops are imaged and tested.

Enter commands and observe system functioning to verify correct operations and detect errors.

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Education and Training

Issuing Institution

Location

Qualification

Course of Study

DeVry Institute of Technology

Chicago, IL

Bachelor of Science

Computer Information Technology

Vincennes University

Vincennes, IN

Associate in Applied Science

Computer Information Systems

George Rogers Clark High School

Robertsdale, IN

High School Diploma

General Business High School Curriculum

Occupational Licenses & Certificates

Certification Title

Issuing Organization

Completion Date

A+ Certified

Computer Technology Industry Association

11/2001

Network+ Certified

Computer Technology Industry Association

11/2001

Honors & Activities

While attending DeVry Institute of Technology:

Presidential Honor Society, President's List and Dean's List

Additional Information

Available to start work immediately.

Contact this candidate