Customer Service Sales
Resume:
MARK SAMPSON
Edmonton, AB T5H 4M4
**************@*****.***
*******@*****.***
PROFESSIONAL QUALIFICATIONS:
* ***** ********** **********, ******** and field work experience
Strong salesmanship abilities, including phone sales inside/outside sales
17 Years experience in the Chemical/ Petrochemical field
● Mechanically inclined; follow direction well on new/unknown procedures
2 years assembly/machine shop experience
Pipefitting and Millwright experience
Multiphase pump, screw compressor, exchanger and cat. engine experience
Have my own tools
Strong analytical/ troubleshooting skills; working knowledge of both English and French
Able to work well independently or within a group setting; willing to do shift work
Skilled in Microsoft Word, Excel, and LIMS (Laboratory Information Management System); Error and Safety analysis, Rentalman, purchasing software (SAP) EMPLOYMENT HISTORY:
Laboratory Supervisor, AGAT Laboratories, Edmonton Oct 2012-Feb 2015
Constructed a working laboratory in an empty building from the ground-up, hiring all staff, purchasing all benching and fume hoods, instrumentation, chemicals, glassware, etc.
Trained all staff in methods of analysis for oil and gas samples
Oversaw all activities in lab; safety, QA/QC, and training
Succeeded in acquiring and maintaining the lab’s status as a CALA ( Canadian Association of Laboratory Accreditation) accredited laboratory according to ISO 17025
Purchased all items for the entire lab through a form of SAP, as well as some items for the field services department
Was a member in good standing with the CCQTA ( Canadian Crude Quality Technical Association), attending all major meetings in Calgary and Edmonton
Wrote all new and updated old Standard Operating Procedures
Inspected, corrected and signed off on all final lab reports before sending them to individual Customer Service Representatives
Branch Operations Supervisor, The Cat Rental Store, Edmonton Oct 2011-Jun 2012
Managed the day to day operations of a large Caterpillar rental store, in charge of Customer Service, answering only to the Branch Manager. This included all of the yard, warehouse and tool cribs, as well as all repair facilities and staff.
Spearheaded OH&S and safety for the Branch, liaising directly with the head of safety and leading all safety meetings and weekly safety talks. Office Manager/ Inside Sales, Tsurumi Canada, Edmonton Apr 2007-Sept 2011
Organized and instituted procedures for the smooth day to day operation of a sales office, sales of pumps, ordering of stock and parts, inventory control, acquiring new clients.
Lead warehousing and shipping operations, including warehousing and stock in Vancouver and Edmonton
Reached personal sales goals and was the top sales performer (improvement percentage-wise for three consecutive years)
Liaised with 7 other branches of our company to ensure smooth flow of stock and correct data
Assembler/Pipefitter/Millwright, L.O.P., Edmonton July 2005-Jan 2007
Involved in the manufacture of large industrial pump, compression and engine packages for the oilfield industry
Included making all metal modifications, making threaded pipe, using hydraulic and swagelok fittings, tubing and painting
Hydro testing of all pipe and final testing of entire fluid and gas handling packages Laboratory Technologist 5, Husky Oil Upgrader, Lloydminster, AB 1992-2005
Provided support in the day-to-day running of a 60,000 bpd refinery by analyzing daily routine samples
Performed calibration and standardization of dozens of instruments
Generated analysis reports to panel operators and engineering staff on a daily basis
During start-ups and shutdowns, performed analysis of unknown contaminants found site-wide
Analyzed engineering-request samples on a regular basis to aid in the troubleshooting of potential downtime problems
Provided synergistic support to the other Lloydminster refinery on a weekly basis
Worked as assistant to the Engineering staff in the shutdown, inspection, and start-up of vessels, (drums, frac towers, exchangers) in 4 different shutdowns. Also served as man watch during these shutdowns
EDUCATION:
Bachelor of Science, Chemistry
Acadia University
Wolfville, Nova Scotia
Earth Resources Technology, Year 1
Northern Alberta Institute of Technology
Edmonton, Alberta
Grade 12 Graduate
West Kings District High School
Auburn, Nova Scotia
COURSES AND CERTIFICATES:
Telehandler
Forklift
CSTS
TDG
H2S Alive
First Aid
Firefighter 1, 2 (Vermilion Fire School)
Hewlett-Packard Gas Chromatography
Fire Truck Pumper “A”, Pumper “B”
Windows MS Excel, Word
WHMIS
MSDS
References Available Upon Request
Contact this candidate