Customer Service Medical
Resume:
LATACHA R. MASON
HOUSTON, TEXAS 77021
**********@*****.***
KEY SKILLS
• Able to work in a team structure
• SAP
• PeopleSoft
• Great communication skills
• Ability to make decisions and solve problems
• Ability to process and prioritize information
WORK EXPERIENCE
RHEUMATIC DISEASE CLINIC, HOUSTON, TX
Medical Front Office Representative 2015 -present
• Managed reception services including greeting 250-plus patients a day, scheduling appointments, updating demographic information and collecting co-pays, maintain daily schedules, file charts
• Handle inquiries and patient intake, obtain signed statements, coordinate lab work
• Communicated with other offices, hospitals and surgery centers to schedule patient care.
• Coordinated patient referrals and testing to other medical group departments.
• Ensured that all claims information was complete before forwarding to medical billing office.
HOUSTON FAMILY PHYSICIANS, HOUSTON, TX
Medical Front Office Representative 2014 - 2015
• Managed reception services including greeting 250-plus patients a day, scheduling appointments, updating demographic information and collecting co-pays.
• Managed electronic medical records for more than 3,000 patients using Praction Fusion
• Communicated with other offices, hospitals and surgery centers to schedule patient care
• Coordinated patient referrals and testing to other medical group departments
• Ensured that all claims information was complete before forwarding to medical billing office
IASIS HEALTHCARE, HOUSTON, TX
Patient Registration Representative 2008 - 2014
• Handle inquiries and patient intake, obtain signed statements, coordinate lab work
• Distribute patient educational materials
• Ensure all papers are properly filled out and input into system
• Maintain daily schedules, file charts
• Enter and verify patient demographics and billing information correctly entered/verified prior to check in
DHL HOUSTON, TX
Rates Specialist 2005 - 2008
• Process and prepare forms, documents and correspondence
• Report any mechanical problems encountered with vehicles
• Process requests from sales personnel including contract implementation and account analysis to resolve billing issues.
• Respond to billing questions and inquiries.
• Verify the contents of inventory loads against shipping papers.
• Research and/or coordinate the resolution of incorrect, missing or unclear information
• Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance
with regulations.
• Edit billing data from documents such as manifests, invoices, Airway bills and computer-generated reports
• Prepares invoices in a batch for entry into the imaging process.
• Implement pricing contracts to insure accurate rating.
HEWITT ASSOCIATES, HOUSTON, TX
Patient Registration Representative 2001 - 2006
• Researches customer escalations and ensures that proper documentation
• Prepares data research facts andi provides client specific information in a client ready format.
• Document and maintain process maps for client specific activities.
• Set-up and executes the maintenance of customer service desktop tools including Call flows/SOPs,
• Newsflash, CS Database and Reference Partner
EDUCATION
HOUSTON COMMUNITY COLLEGE - ONGOING
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