Customer Service Quality Assurance
Resume:
Gladys Knight Kelly
Attapulgus, Ga. 39815
Email: ************@*****.***
Professional Objective
To use the education and life experience acquired as a Criminal Justice student to further the abilities and knowledge in Law and seeking a position in Criminal Justice and other fields.
Skills
Dexterous in the usage of Microsoft Office Suite products including: Word, Excel, Access, PowerPoint, Project, Publisher, Outlook, and Vision
Competent in research and data analysis, legal research, drafting of legal briefs and pleading, and knowledgeable of the procedure of filing legal documents
Experienced in the techniques of crime scene processing, the various methods of collecting fingerprints, police report writing, and interview and interrogation techniques
Valued analytical thinker
Proficient managing, accounting, quality assurance, customer service, and written and oral communication
ICS-100b FEMA Certified
IPC-A-610 Certified Specialist
Education
2011-2013 ITT-Technical Institute Tallahassee, Fla.
Criminal Justice Associates Degree
GPA 3.95/4.0
1992- 1996 Brewton-Parker College Mount Vernon, Ga.
Pre-Law/Criminal Justice (No Degree Obtained)
1988- 1992 Bainbridge High School Bainbridge, Ga.
College Preparatory Diploma
Work Experience
October 2014-August 2015 TeligentEMS, LLC Havana, Florida
Team Lead Trainee
Duties include taking care of the day to day responsibilities for the Integration Department while supporting a positive team atmosphere and adhering to company policies at all times. Also, subjecting to official ISO policies and IPC-A-610 standards.
December 2013-October 2014 Department of Economic Opportunity Tallahassee, Florida
Employment Security Representative I
Duties include customer service via telephone, identifying and resolving problems in the daily operations of areas of the reemployment assistance program; examining work related documents for the area assigned and determining which (if any) actions to take in resolving
Gladys Knight Kelly
122 Andrews Road
Attapulgus, Ga. 39815
Email: ************@*****.***
the issues related to the RA program; explaining points of law and reasons for determinations regarding eligibility for reemployment assistance benefits; using secured on-line computer transactions to gather and maintain claims continuity; ensuring claims are handled with accuracy and in a timely manner; researching and gathering facts in order to make determinations according to RA law and regulations; handling inquiries from claimants, employers, One Stop partners, other state agencies and other offices within the reemployment assistance program and responds in a timely manner with accurate information. Also, performs specialized work assignments and other related work as required within the units.
August 2013-December 2013 Faneuil Tallahassee, Florida
Deputy Clerk
Duties include customer service via telephone, scheduling and processing confidential hearings and their associated documents, filing and other basic clerical activities, as well as working directly with the Department of Economic Opportunity’s Hearing Officers.
April 2012-November 2012 Lyons & Farrar, P.A. Tallahassee, Florida
Legal Assistant
Duties included drafting legal briefs and pleadings for court cases specializing in appeals; acting as legal “runner” for the attorneys; corresponding with the clerk of courts, other attorneys, and clients that are involved with cases; and scheduling of court dates and appearances for attorneys and clients.
May 2010-November 2010 Family Dollar Bainbridge, Georgia
Sales Clerk/ Cashier
Duties included customer service, managing the register, and floor shrinkage surveillance.
April 2006-March 2009 Wal-Mart Super Center Bainbridge, Georgia
Module-Price Change Team Associate/Accounting Office Associate
Duties included store remodeling of modules, assisting the Department managers with price changes and part-time account associate with overnight cash deposits.
March 2002-March 2006 Higdon Furniture Company Quincy, Florida
Assembly Line Supervisor/Laminator
Duties included managing an assembly line consisting of 10 to 20 employees, making production, and maintaining a quality product through quality assurance.
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