Gladys Knight Kelly

*** ******* ****

Attapulgus, Ga. 39815

229-***-****

Email: aczhs1@r.postjobfree.com

Professional Objective

To use the education and life experience acquired as a Criminal Justice student to further the abilities and knowledge in Law and seeking a position in Criminal Justice and other fields.

Skills

Dexterous in the usage of Microsoft Office Suite products including: Word, Excel, Access, PowerPoint, Project, Publisher, Outlook, and Vision

Competent in research and data analysis, legal research, drafting of legal briefs and pleading, and knowledgeable of the procedure of filing legal documents

Experienced in the techniques of crime scene processing, the various methods of collecting fingerprints, police report writing, and interview and interrogation techniques

Valued analytical thinker

Proficient managing, accounting, quality assurance, customer service, and written and oral communication

ICS-100b FEMA Certified

IPC-A-610 Certified Specialist

Education

2011-2013 ITT-Technical Institute Tallahassee, Fla.

Criminal Justice Associates Degree

GPA 3.95/4.0

1992- 1996 Brewton-Parker College Mount Vernon, Ga.

Pre-Law/Criminal Justice (No Degree Obtained)

1988- 1992 Bainbridge High School Bainbridge, Ga.

College Preparatory Diploma

Work Experience

October 2014-August 2015 TeligentEMS, LLC Havana, Florida

Team Lead Trainee

Duties include taking care of the day to day responsibilities for the Integration Department while supporting a positive team atmosphere and adhering to company policies at all times. Also, subjecting to official ISO policies and IPC-A-610 standards.

December 2013-October 2014 Department of Economic Opportunity Tallahassee, Florida

Employment Security Representative I

Duties include customer service via telephone, identifying and resolving problems in the daily operations of areas of the reemployment assistance program; examining work related documents for the area assigned and determining which (if any) actions to take in resolving

Gladys Knight Kelly

122 Andrews Road

Attapulgus, Ga. 39815

229-***-****

Email: aczhs1@r.postjobfree.com

the issues related to the RA program; explaining points of law and reasons for determinations regarding eligibility for reemployment assistance benefits; using secured on-line computer transactions to gather and maintain claims continuity; ensuring claims are handled with accuracy and in a timely manner; researching and gathering facts in order to make determinations according to RA law and regulations; handling inquiries from claimants, employers, One Stop partners, other state agencies and other offices within the reemployment assistance program and responds in a timely manner with accurate information. Also, performs specialized work assignments and other related work as required within the units.

August 2013-December 2013 Faneuil Tallahassee, Florida

Deputy Clerk

Duties include customer service via telephone, scheduling and processing confidential hearings and their associated documents, filing and other basic clerical activities, as well as working directly with the Department of Economic Opportunity’s Hearing Officers.

April 2012-November 2012 Lyons & Farrar, P.A. Tallahassee, Florida

Legal Assistant

Duties included drafting legal briefs and pleadings for court cases specializing in appeals; acting as legal “runner” for the attorneys; corresponding with the clerk of courts, other attorneys, and clients that are involved with cases; and scheduling of court dates and appearances for attorneys and clients.

May 2010-November 2010 Family Dollar Bainbridge, Georgia

Sales Clerk/ Cashier

Duties included customer service, managing the register, and floor shrinkage surveillance.

April 2006-March 2009 Wal-Mart Super Center Bainbridge, Georgia

Module-Price Change Team Associate/Accounting Office Associate

Duties included store remodeling of modules, assisting the Department managers with price changes and part-time account associate with overnight cash deposits.

March 2002-March 2006 Higdon Furniture Company Quincy, Florida

Assembly Line Supervisor/Laminator

Duties included managing an assembly line consisting of 10 to 20 employees, making production, and maintaining a quality product through quality assurance.

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