TORRENCE MACK

*** ** *** ******* *****, FL ***** 786-***-**** aczhoz@r.postjobfree.com

OBJECTIVE

A driven and experienced IT professional seeking career in Information Technology based on having strong technical and leadership skills. As an IT consultant, I’ve acquired a diverse skill set from working in multiple industries.

TECHNICAL SKILLS

A+ Certification

Operating Systems (Windows/Mac OS)

PC Break/Fix configuration

Mac OS and iOS devices, configuration, setup and troubleshooting/Android devices Apple Configurator

Microsoft Office Specialist/Outlook/Office 365

LogMeIn Remote Access

SOTI Mobile Device Management

Foreflight/JeppFD-Pro Installation/Configuration

My Mobile Office 365 Installation/Configuration

Google Apps

Windows Migration PC/Mac

Kiosks Setups (Remote access or hands-on)

Active Directory/Administrator/Local Accounts

Imaging/ Windows XP,7 and 10 Data Migration Desktop tools, VNC

Laptop/Desktop network configuration

Citrix/ Juniper/Junos Access

Wyse Devices (Remote Access or hands on)

User Profiles/Network Setup/Permissions\Mapping

TCP/IP, Subnet, Gateway, DNS

Registry Editor/MMC

QuickBooks

CAREER EXPERIENCE

EVID (Electronic Voter ID Device) Technical Support Team

Transhire/ Broward County Supervisor of Elections

November 2016

Contributing member of 42-member tech team; provided tech support and troubleshooting of EVID devices

Responsible for repairing and troubleshooting EVID devices at multiple polling locations.

TORRENCE MACK

699 NE 206 Terrace Miami, FL 33179 786-***-**** aczhoz@r.postjobfree.com

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Independent IT Field Technician- Contractor

Maverick Team- Dade and Broward County

Aug 2016 – Oct 2015

Facilitated house calls and traveling to businesses for computer repair if issues could not be resolved by telephone or remotely

In conjunction with tech support teams, diagnosed and remedied a wide range of computer hardware and software malfunctions

Performed routine updates and upgrades of networks and printers

Setup permissions for local and administrator accounts using active directories

Performed hard drive imagery and replacement, virus eradication, memory installation

Configured Outlook, Office 365, Google Apps, IP addressing, switches

Mobile Device Administrator- Field Technician Contractor

Murtech Consulting/ Compucom and T-Mobile, Miami FL

December 2015-October 2015

Mobile Device Management for the South Florida Region (Homestead to Boca Raton)

Responsible for provisioning all Retail Mobility (REMO) iPads for MDM, Google Apps. Office 365

PC Technician/ Talent and Acquisition

NBC Telemundo, Miami FL

October 2015

Deployed desktops and laptops (PC and Macs) to multiple floors; connected PCs and Macs to the network

IT End User Analyst

Spirit Airlines

September 2015- August 2015

Imaged desktops and laptops and configured on network using Ghost

Setup permissions, local and administrator accounts/Active Directory

Configured Kiosks and Wyse devices remotely at airports and crew stations

Provided troubleshooting and tech support for end users via phone or ticket system

Installation and application of Windows and other software updates

Swapped hard drives for desktops and laptops

TORRENCE MACK

699 NE 206 Terrace Miami, FL 33179 786-***-**** aczhoz@r.postjobfree.com

(Continued)

Mobile IT Administrator

Adecco Engineering and Technology/ Spirit Airlines

July 2015- June 2015

Imaged iPads for Airline Pilots and other Staff using Apple Configurator

Installation and configuration of Soti Mobicontrol, My Mobile365, Foreflight and JeppFD-Pro Apps, Office 365

Trained Airline Pilots how to use the iPad specifically configured for flight navigation

Offered troubleshooting and tech support for iPads and other iOS devices

Apple Chat Technician

Arise/ Apple Computers

July 2015- August 2014

Responded to inquiries from potential customers via chat about Apple products

Provided customer service via chat focused on the consistent selling of merchandise Facilitated troubleshooting via chat for iOS devices (iPad and iPhone)

IT Technician

Peak Systems- UBS

August 2014- July 2014

Updated BIOS on multiple computers

Imaged hard drives on multiple computers

Provided hardware upgrades on multiple computers

Installed cards and added dual monitors to multiple computers

Migrated data from Windows XP to Windows 7 on multiple computers

PC/MAC Technician

Mack Technologies International, LLC

Present- November 2011

Provide iPad training classes to the public and business

Repair and install computers for clientele (remotely or in house)

Virus eradication/System restore/reformatting

Setup networks (wired/wireless) and printers

Provide consultation for clients interested in purchasing computer systems

Provide a mobile solution for businesses by setting up Google Apps and Office 365 and providing tech support for iPad

Installation and consultation of QuickBooks

Contracted with other agencies for data migration

TORRENCE MACK

699 NE 206 Terrace Miami, FL 33179 786-***-**** aczhoz@r.postjobfree.com

(Continued)

Sr. PC Trainer/ Owner

T Mack Community Tech Center

October 2008- October 2001

Provided computer training to senior citizen thru City of Miami Parks and Recreation (Contract)

Provided computer training to private schools and Non Profit Organizations

Repaired and installed computers for clientele (remotely or in house)

Virus Eradication/System Restore/Reformatting

Set up networks (wired/wireless) (PC/Mac)

Provided consultation for clients interested in purchasing computer systems

Wrote a weekly column in the Miami Times Newspaper about Technology subjects

NON-TECHNICAL CAREER EXPERIENCE

Jr. Accountant January 1992- Present (Seasonal)

Tax Mack USA, Inc.

Health Care Management July 2014- September 2003

Sophia Butler Group Home, Inc.

EDUCATION

Tallahassee Community College

General Studies 1991

New Horizons Computer Learning Center

Technology 1992

REFERENCES

Available upon request

Contact this candidate