TORRENCE MACK
*** ** *** ******* *****, FL ***** 786-***-**** aczhoz@r.postjobfree.com
OBJECTIVE
A driven and experienced IT professional seeking career in Information Technology based on having strong technical and leadership skills. As an IT consultant, I’ve acquired a diverse skill set from working in multiple industries.
TECHNICAL SKILLS
A+ Certification
Operating Systems (Windows/Mac OS)
PC Break/Fix configuration
Mac OS and iOS devices, configuration, setup and troubleshooting/Android devices Apple Configurator
Microsoft Office Specialist/Outlook/Office 365
LogMeIn Remote Access
SOTI Mobile Device Management
Foreflight/JeppFD-Pro Installation/Configuration
My Mobile Office 365 Installation/Configuration
Google Apps
Windows Migration PC/Mac
Kiosks Setups (Remote access or hands-on)
Active Directory/Administrator/Local Accounts
Imaging/ Windows XP,7 and 10 Data Migration Desktop tools, VNC
Laptop/Desktop network configuration
Citrix/ Juniper/Junos Access
Wyse Devices (Remote Access or hands on)
User Profiles/Network Setup/Permissions\Mapping
TCP/IP, Subnet, Gateway, DNS
Registry Editor/MMC
QuickBooks
CAREER EXPERIENCE
EVID (Electronic Voter ID Device) Technical Support Team
Transhire/ Broward County Supervisor of Elections
November 2016
Contributing member of 42-member tech team; provided tech support and troubleshooting of EVID devices
Responsible for repairing and troubleshooting EVID devices at multiple polling locations.
TORRENCE MACK
699 NE 206 Terrace Miami, FL 33179 786-***-**** aczhoz@r.postjobfree.com
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Independent IT Field Technician- Contractor
Maverick Team- Dade and Broward County
Aug 2016 – Oct 2015
Facilitated house calls and traveling to businesses for computer repair if issues could not be resolved by telephone or remotely
In conjunction with tech support teams, diagnosed and remedied a wide range of computer hardware and software malfunctions
Performed routine updates and upgrades of networks and printers
Setup permissions for local and administrator accounts using active directories
Performed hard drive imagery and replacement, virus eradication, memory installation
Configured Outlook, Office 365, Google Apps, IP addressing, switches
Mobile Device Administrator- Field Technician Contractor
Murtech Consulting/ Compucom and T-Mobile, Miami FL
December 2015-October 2015
Mobile Device Management for the South Florida Region (Homestead to Boca Raton)
Responsible for provisioning all Retail Mobility (REMO) iPads for MDM, Google Apps. Office 365
PC Technician/ Talent and Acquisition
NBC Telemundo, Miami FL
October 2015
Deployed desktops and laptops (PC and Macs) to multiple floors; connected PCs and Macs to the network
IT End User Analyst
Spirit Airlines
September 2015- August 2015
Imaged desktops and laptops and configured on network using Ghost
Setup permissions, local and administrator accounts/Active Directory
Configured Kiosks and Wyse devices remotely at airports and crew stations
Provided troubleshooting and tech support for end users via phone or ticket system
Installation and application of Windows and other software updates
Swapped hard drives for desktops and laptops
TORRENCE MACK
699 NE 206 Terrace Miami, FL 33179 786-***-**** aczhoz@r.postjobfree.com
(Continued)
Mobile IT Administrator
Adecco Engineering and Technology/ Spirit Airlines
July 2015- June 2015
Imaged iPads for Airline Pilots and other Staff using Apple Configurator
Installation and configuration of Soti Mobicontrol, My Mobile365, Foreflight and JeppFD-Pro Apps, Office 365
Trained Airline Pilots how to use the iPad specifically configured for flight navigation
Offered troubleshooting and tech support for iPads and other iOS devices
Apple Chat Technician
Arise/ Apple Computers
July 2015- August 2014
Responded to inquiries from potential customers via chat about Apple products
Provided customer service via chat focused on the consistent selling of merchandise Facilitated troubleshooting via chat for iOS devices (iPad and iPhone)
IT Technician
Peak Systems- UBS
August 2014- July 2014
Updated BIOS on multiple computers
Imaged hard drives on multiple computers
Provided hardware upgrades on multiple computers
Installed cards and added dual monitors to multiple computers
Migrated data from Windows XP to Windows 7 on multiple computers
PC/MAC Technician
Mack Technologies International, LLC
Present- November 2011
Provide iPad training classes to the public and business
Repair and install computers for clientele (remotely or in house)
Virus eradication/System restore/reformatting
Setup networks (wired/wireless) and printers
Provide consultation for clients interested in purchasing computer systems
Provide a mobile solution for businesses by setting up Google Apps and Office 365 and providing tech support for iPad
Installation and consultation of QuickBooks
Contracted with other agencies for data migration
TORRENCE MACK
699 NE 206 Terrace Miami, FL 33179 786-***-**** aczhoz@r.postjobfree.com
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Sr. PC Trainer/ Owner
T Mack Community Tech Center
October 2008- October 2001
Provided computer training to senior citizen thru City of Miami Parks and Recreation (Contract)
Provided computer training to private schools and Non Profit Organizations
Repaired and installed computers for clientele (remotely or in house)
Virus Eradication/System Restore/Reformatting
Set up networks (wired/wireless) (PC/Mac)
Provided consultation for clients interested in purchasing computer systems
Wrote a weekly column in the Miami Times Newspaper about Technology subjects
NON-TECHNICAL CAREER EXPERIENCE
Jr. Accountant January 1992- Present (Seasonal)
Tax Mack USA, Inc.
Health Care Management July 2014- September 2003
Sophia Butler Group Home, Inc.
EDUCATION
Tallahassee Community College
General Studies 1991
New Horizons Computer Learning Center
Technology 1992
REFERENCES
Available upon request