Manger Claims Case Worker, Lead C.S.R, Emergency Call Center
Resume:
Laura Moreno
Austin, TX ***47
**************@*****.***
Profile: I am a friendly, energetic, and clearly dedicated individual who has an ambition to succeed in any given environment. I am great at multi-tasking and am very detail oriented. I am willing to learn, and I am always up to a challenge. I work well with others, while also being able to work efficiently on my own. I have great people skills, and am seeking employment where I can develop and excel while giving my best to my employer. Skills: I am very familiar with all the Microsoft Office applications and call center equipment and applications. I can type 80 WPM, and am very proficient in 10 key. I have experience in using various accounting programs, such as QuickBooks and Points. Experience:
01/2012-12/2016 Financial Corp of America, Austin TX Claims Case Worker/Debt Collector
• Manage both low and high claim medical debt collections.
• Familiar with R-I forms, I-bill forms, scanning and posting payments.
• Proficient in CPT and ICD-9 coding.
• File and manage insurance appeals.
01/2007-01/2012 Longhorn Health Solutions, Austin, TX Call Center/Customer Service Representative
• Help patients with daily medical supply orders, and setting up new accounts.
• Acting liaison between patients and insurance providers.
• Handle medical billing and coding.
06/2002-01/2007 Pitney Bowes, Austin, TX
Administrative Assistant
• Manage daily office operations in Austin facility.
• Handle daily billing issues, including invoicing.
• Assist Customer Service Manager in building relations with customers.
• Mediate quality control issues between employees and customers. 08/1998-05/2002 Medlink (emergency call center), Austin TX Team Lead
• Supervise 12 call center employees.
• Manage billing for area doctors who use Medlink service.
• Provide local residents with emergency care information.
• Manage call center daily activities, including schedules, breaks, & lunches.
• Maintain and update reports for doctors and other medical agencies. Education:
06/1993-06/1997 Lanier High School, Austin, TX
• Graduate
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