Mark Warbington

**** ****** **** *****: 404-***-****

Berkeley Lake, Georgia, 30096-3135 Email: aczhi4@r.postjobfree.com Instructional Designer

Effective instructional designer and trainer with more than ten years of experience in the creation and delivery of engaging and professional educational content for both internal and external training initiatives. Leveraging both visual and auditory learning and the ADDIE model for instructional systems design to convey complex technology concepts with real-world applications. Accomplished and well- spoken instructor for live training, webinars, and on-demand video content. Equally capable of collaborating as part of a team or working solo on any training project, large or small. A wide range of software competencies including mastery of Photoshop, PowerPoint, and Camtasia. Professional Experience

Fenestrae, Inc. September 2006 – November 2016

Global Training Coordinator

Strengthened global market channel/reseller partnerships through the production and delivery of effective certification training programs.

Created additional revenue streams by tailoring partner certification training to the needs of our global customers and their local administrators.

Reduced call center demand by 50% through the creation and maintenance of online knowledge bases for multiple, proprietary software packages.

Reduced global training costs by converting instructor-led courses to on-demand videos, allowing students to schedule and learn at their own pace and eliminating scheduling/delivery costs. Fenestrae, Inc. November 2014 – November 2016

Marketing Communications Specialist – Corporate

Improved lead generation program through development of applications-based webinars.

Increased the effectiveness of market partners and resellers by designing and scripting inspirational and informative product presentations.

Enhanced corporate brand awareness through multimedia presentations customized for multi-industry tradeshows throughout North America and Europe. Fenestrae, Inc. August 2006 – November 2016

Senior Technical Consultant

Increased new customer sales revenue by 35% and reduced sales cycle by 10% through the production of online, interactive product demonstrations and sales presentations.

Improved software qualification process through detailed technical documentation.

Assigned to multiple global product deployments involving high-profile customers and ensured that all milestone, cost, and quality goals were met with the highest level of professionalism. Fenestrae, Inc. March 2004 – August 2006

Support Services Engineer

Provided responsive phone, email, and web-based support for all of the company’s software.

Consistently rated highest performer/producer for ‘First-Call Resolution’ and closed tickets. Early Career Experience

From 1984-2004, held several positions designing, recording, and mass producing audio compact discs for a select group of local and regional musicians during the early days of the compact disc era. Work included design and production of custom artwork for disc labels and case inserts which help to market and promote the artists.

Mark Warbington: Competencies and Education

Core Competencies

Customer/Partner/Reseller Training Development/Delivery Sales/Marketing Webinar Development/Delivery

Product Documentation & Technical Writing

Knowledge Base Development & Maintenance

Promotional/Educational Videos

Graphic Design for Flyers, Posters, and other Collateral Microsoft Exchange/Office 365 and Related Messaging Technologies General Workstation/Server Design/Construction/Maintenance Hyper-V and VMware Virtualization

General Domain Administration

Software Competencies

Adobe Acrobat

Adobe Audition

Adobe Captivate

Adobe Photoshop

Adobe Premiere

Audacity

Cisco WebEx

Citrix GoToMeeting/GoToTraining/GoToWebinar

Fenestrae Faxination Server

LogMeIn Rescue

Microsoft Office Suite

Microsoft Visio

Microsoft Windows 7/8/10 & Windows Server 2008-2016 SketchUp

TeamViewer

TechSmith Camtasia

VMware Workstation/ESX

Education

Microsoft Certified Professional, MCP ID 3531378, 2006 Audio Institute of America, 1986

Norcross High School, Norcross, Georgia, diploma

References available upon request.

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