PETER M. HART

P.O.BOX ***

CLEVELAND, MO. *****

816-***-****

aczhfp@r.postjobfree.com

CAREER OBJECTIVE: To obtain employment with a respected and professional firm in the Kansas City area for printer installation, repair, programming, relocating, replacement, etc.

PROFESSIONAL EXPERIENCE

Black and Veatch Solutions Group, Overland Park, Kansas – June 2001 to October 2003

Printer Support Technician

Administration of over 500 network and local printers, plotters, PC’s & scanners to users for Black & Veatch worldwide. Most of the printers were HP and Kyrocrea. This inluded full color as well as black/white printers

Provided onsite support: repair, training, installation, relocation, etc. to approximately 2,000 users in five buildings in the Kansas City area

Replaced and relocated printers and other equipment as needed

Provided service to users via Help Desk service tickets

Fielded 10-20 inbound calls per day on team of 4

Troubleshot problems, performed installations, relocations and adding of peripherals

Coordinated projects with System Admin & Network Support Teams

Coordinated, monitored & evaluated onsite equipment repair technicians

https://www.bv.com/ is worldwide engineering firm with headquarters in Overland Park, Kansas

SCRIPTPRO, Mission, KS – June 2008 to May 2014

Tier 1 Analyst

Fielded 25-35 inbound calls per day on team of 50 + persons for thousands of users & administrators of pharmacies worldwide on ScriptPro robots and HP printers

Provided hardware, training & logistical support to users & administrators of Independent, Institutional, Retail/Chain & Government pharmacies

All calls were answered live. Required answer time was 20 seconds

Supported and maintained user account information including rights and security

Used remote access to troubleshoot & provide support for pharmacy users

Scheduled onsite technicians & ordered parts for onsite repair

Coordinate support & projects with other specialized groups

Security clearance with: Veterans Administration, Federal Indian reservations, CVS, HEB, Rite Aid, Kroger, Osco & Hospital pharmacies in Hong Kong

HEPA credentials

Assisted with ordering parts & supplies

Assisted with Windows 7 upgrade to CVS Pharmacies

Assisted with Windows XP upgrade to Rite Aid Pharmacies

BEST BUY, Kansas City, MO – February 1997 to March 2000

Bench Technician

Repaired HP and other printers, PC’s, fax machines, copiers, typewriters and shredders in the BEST BUY Repair Center.

Provided telephone support for users

Provided in-house technical suggestions & tips

Supported 11 Best Buy stores

Interstate Toner & Ribbon – 1987 to 1999

Service Manager

Repair of HP printers and Canon copiers

Order parts and peripherals

Rebuild HP printers and copiers for resale

Sales of used HP printers and copy machines

Heart Business Equipment 1985 to 1987

Owner

Sales of printers, copy machines, service contracts and supplies

Service of HP printers, various copy machines

Order printer/copy parts

ASK, Lawrence, KS – October 2000 to April 2001

Help Desk Tier 2

Technical support for Branch Offices of USDA/Kansas City, Mo for System 36 and Fax machines

TECHNICAL SKILLS SUMMARY

Hardware:

IBM compatible PC’s

UPS, CAT5 Wire management and installation, Cisco Routers & Switches,

HP LaserJet, DeskJet and Color Jet printers, Canon, Xerox, Panasonic, Mita, Kyrocera, Lexmark Printers, fax, Copiers & cameras.

Robotics: ScriptPro platform. SPX00 & CRV Robots, Telepharmacy. Pharmacy Management Systems, Workflow Management Systems & Standalone Robots.

Volt/Ohmmeters, loopback testers, outlet testers, soldering tools

Software:

Pharmacy Management Systems, Workflow Management Systems & Standalone Robots

Remote Desktop/Virtual Machine

WINDOWS 7/XP/2000/NT/98/95

Ethernet/Wireless TCP/IP Support

Siebel & Remedy

EDUCATION

GED, Certificate

CALVARY BIBLE COLLEGE, Bachelor of Science

THE MASTERS SEMINARY, Attended one year

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate