Faraz Jalali

415-***-****

aczhe1@r.postjobfree.com

San Jose, CA

Data Center Support Engineer at A100DCO (An Amazon Company)

Current Network Scaling & Integration (Cloud Infratructure) at Amazon Web Services

Past Sr. Data Center Operation Engineer – Cloud Front

Customer Service Representatives (CSR)

Sr. Data Center Engineer

Associate Operation Analyst

Operations Analyst / Network

Education UC Berkeley Extension

West Valley Collage, San Jose CA

Amirkabir University of Tehran, Iran

Summery

Over 15 years Technical Support Engineer experience to achieving profitability and

delivering outstanding customer service. Energetic professional with exceptional

analytical, organizational and people skills. Strong personal ethics and integrity. Convey

a professional image of honesty, compassion and concern for my customers’ needs. Good

conflict-resolution skills. Work well under pressure and deadlines. Highly organized

team-builder with strong leadership experience. Willing to work weekends, all shifts and

overtime. Excellent communicator seeking a challenging position utilizing current skill

and abilities.

Experience

Network Scaling & Integration Technician II (Cloud Infrastructure)

A100 US, LLC (an Amazon Company)

(Internet)

11/2014 – Present

Technical Skills

Managing data center network scaling projects for Amazon Web Services.

Primary focus is managing, scaling and deploying new networking gear at data center sites on the US west coast. Optical DWDM gear turn-ups, distribution/core/edge network turn-ups, and other network scaling projects.

Network cabling infrastructure planning, coordination, installation, and decommission.

Working in Cisco devices (2901, 3850, Nexus7k, ASA, Catalyst Switches etc.)

Working with Multiplexing equipment (Cisco DWDM and ADVA Shelves)

Working in Juniper Device (Mx960, Mx240, QFX3500 QFX5100 etc.)

Working in linux based l2/3 routers, switches, servers, DBs

OSP and ISP and long distance Fiber Troubleshooting

Hardware Troubleshooting and Logical Troubleshooting

HVAC, Power, and other facilities maintenance and planning

Maintaining & Revising Standards and Procedures for Network HW, cabling and labeling standards within Network rooms, in collaboration with our customers.

Network Room Maintenance, Retrofitting, and Upgrades, in collaboration with our partners

Assists global teams with local network support during large scale network changes.

Keeps customers up to date with all DC projects and ensures projects are executed with minimal impact to customer facing services.

Travel across the world in supporting new data center network scaling, and new builds.

SR. Data Center Operations Engineer – CloudFront,

A100 US, LLC (an Amazon Company)

(Internet)

11/2011 – 11/2014

Assemble/build hardware to meet client/service order specifications. Test in-stock

hardware to determine functional status. Run diagnostic suites on Dell, Cisco and HP

servers. Build servers using Approved OS images via ghost or kick-start. Assist in the

installation, racking, and cabling of equipment. Run, terminate, and test cables.

Equipment monitoring. Advanced understanding of TCP/IP principles. Power user level

experience with at least one Operating System. Provide remote Smart hands and eyes

support for customer issues/concerns. Specific knowledge of computer system hardware

setup and troubleshooting skills. Ability to inspect and troubleshoot issues around

electrical and mechanical equipment. Cabling Organizational Skil. Track, organize, and

inventory spares. Develop and complete independent projects. Manage initial onsite

facility incident response Customer Skills. Maintain professional communications and

attitude with others. Document all client requests and conversations via electronic

ticketing system. Ticket creation, adherence to customer sign-in and authentication

procedures. Close completed tickets from the ticketing system

Customer Service Representatives (CSR)

Teradata corp.

(Public Company;Information Technology and Services)

6/2008 - 10/2011

Work with a team of Customer Service Representatives (CSR) devoted to providing “World Class” service in support of Teradata customers. * Provide hardware and software first level technical support on 25xx, 26xx, 48xx through 56xx Teradata equipment within the Teradata Customers Services (TCS). * Responsibilities include; Administration of the installation, overall technical support, system maintenance, Hardware and Software upgrades, system analysis, customer satisfaction, account development and planning, revenue generation, asset management, and individual development for mission critical customer support. * Work closely with the Teradata Sales Organization to assist on Support Strategies, competitive service pricing, and adherence to TCS methodologies. * Provide Teradata leadership in Customer Closed Loop Corrective Actions process development and implementation.

Sr. Data Center Engineer.

eBay

(Public Company;Internet)

9/2004 - 5/2008

eBay, Inc, San Jose, CA 2004 to 2008 Senior Data Center Support Engineer • Three years of stable, progressive experience as a Data Center Facility Support Engineer in a large corporate Data Center. Solid skills with systems / facilities management, maintenance, and monitoring. • Install devices, Imaged, Troubleshot and debugged. Ran Fiber and Copper cable. • Back up tape rotations, knowledge of network technologies and topologies as TCP/IP, routing, SAN. • Analyzed and managed all workflow projects, responsible for all changes and improvement • Key member of the team that designed constructed and re-located the Data Center. • Responsible for daily report based phone support for end user issue for Corporate and IT. • Identifies problems, troubleshoots and provides advice to users. • On-call support 24 x 7.

Associate Operation Analyst

eBay

(Public Company;Internet)

3/2001 - 6/2004

Insure the highest level of Sun/Solaris and Oracle/Teradata availability for IT applications: Provide system support and analysis Data Warehouse group, Kana Group, and Intranet group among others. Perform on demand projects to achieve the above goals. Insure Systems availability, stability and performance: Monitor eBay's application Operating Systems, Databases, and nightly Batch jobs. Initiate actions to correct system problems and /or escalate problems to appropriate person for resolution. Monitor Unix and Oracle/Teradata system's performance. Provide Documentation and Report: Report system outages, incidents, and bugs as they occur. Summarize data and report on system performance at the end of each shift.

Operations Analyst/Network

eBay

(Public Company;Internet)

12/1998 - 5/2001

Provide technical system support and analysis for company’s operating systems worldwide involving UNIX and Windows NT operating systems. monitoring of systems performance on hardware, software and database as well as summarizing data and generating operational status reports to provide technical determination on bugs, system outages and incidents. Provided interface and communication to customers on reported site difficulties in discussion board and chatroom. technical expertise as well as excellent troubleshooting skills and dedication to successful performance at all times.

Education

UC Berkeley Extension,Completion for the HW/PC Techniques

West Valley College,Computer Science in the area of Information technology Service

Amirkabir University of Technology - Tehran Polytechnic

Contact this candidate